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    Tropical Smoothie Cafe

    2.9 (32 reviews)
    Open 6:00 am - 10:00 pm
    Updated 2 weeks ago

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    No explanation for my wife and another person who had showed up for an online order.

    What a joke of a business. Wife and I showed up for an already placed online order for a 12:25 pickup, only to show up to a paper sign that said they're closed until 3pm. Why would you not have your hours updated online or your online order system adjusted accordingly? It wasn't just us, as another person showed up with a similar issue. The lone employee inside refused to at least come to the door to help cancel the order or help us understand what the best course of action should be. All we got was a shaking head and a thumbs down motion from inside the store without trying to talk to us. Even if it's out of your hands, a simple explanation would make all the difference. I would never recommend such a poor experience to anyone.

    Missing the bananas, the main ingredient?
    Mari N.

    I have literally never given a bad review for any place before, only given 5 stars. I keep giving this place a chance but every single time the service is AWFUL and my order is always wrong. I just got home and opened my peanut butter banana wrap with NO BANANAS?? (The main Ingredients-paid $6 for that btw) Last time it was no granola. Whenever I come back in and let them know they forgot my side (happened twice) or an ingredient (happened multiple times) they never even give a sorry or offer a refund or solution. The manager offered me only a refund just this one time. We had to come all the way back and waste an hour of our day. Their people skills are horrible. Once I waited in a line for food on my short lunch break and when I finally got to the cash register they told me they weren't even taking food orders right now. Ok? Then that sign needs to be on the front door.I've worked in customer service for years so I am usually sooo forgiving but this is just so unacceptable!

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    2 years ago

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    T Smoothie

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    10 months ago

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    5 months ago

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    1 year ago

    Always great smoothies and great service. If you want a great smoothie quick and a nice clean dining room this is the place for you.

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    Meghan H.

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    2 years ago

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    2 years ago

    Great service, and food is always good! They served us quickly and were very friendly.

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    T Smoothie

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    7 months ago

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    2 years ago

    Everything was very quick and the staff was so kind and friendly. Will be coming back to this location!! Super clean and cute too

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    2 years ago

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    2 years ago

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    Review Highlights - Tropical Smoothie Cafe

    Drive-thru was cooperative and respectful.

    Mentioned in 2 reviews

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    4.2
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    My family and I decided to go get some pizza for dinner and stopped at Aviator Pizza. We parked and…read morewalked in. I noticed that they have seating inside and outside. We walked in looked at the menu on the counter and then placed our order and paid. We were given a number and then went to find seating. After sitting we waited for a while as they started making our pizzas. We ordered two orders of Mozzarella Facaccia Sticks to share. One order with cheese and one without cheese. They were both warm and soft. I preferred the sticks with cheese. One of my adult sons got a Classic Pepperoni Pizza and he enjoyed it. My other son got the Bacon Double Cheeseburger Pizza and he also enjoyed it. My husband ordered the BBQ Grilled Chicken Pizza. I tried it and it was tasty. The pieces of chicken were large and I liked the BBQ sauce flavor. It had a sweetness to it. I ordered a Ground Control Pizza which had pepperoni, sausage, red onion, green peppers, mushrooms, ham, black olives, and ground beef. I ordered my pizza without the ground beef. My pizza was tasty. It had different flavors and textures. The pepperoni, ham and sausage meats were good. The crust was doughy which I liked. It was a good pizza. Lastly we shared a Cinnamon Dessert. Which is a cinnamon bread with icing. It was delicious. The bread was warm and doughy and you could taste the cinnamon. The icing added that extra sweet element to it. It was so good. The perfect ending to our meal. Overall Aviator Pizza had a good selection of food. The counter service where you order was easy and fast for us. The delivery of the food to our table was pleasant and the pizza was good.

    Cute family friendly drafthouse. We were delighted to find a big selection of beers on tap along…read morewith brewery name & details about the brew. The menu consists of more than just pizza, in fact many people near us had salads for their main course. We chose a gluten free crust pizza with meats (ham, pepperoni & sausage). The pizza toppings were tasty but, the crust was just ok (too thin to pick up and too tough to cut with our plastic knives. The soda selection is quite limited (Pepsi, Dr. Pepper, a pink lemonade and unknown sodas. The situation wasn't helped by the fact that the machine's ice dispenser was broken on a hot evening. We chose to sit outside to enjoy our meal at one of the super long picnic tables. Each probably sits 12+ patrons comfortably. Great area for kids to run around nearby so as you would assume, lots of young families. It seems to be a great meeting place for families & groups. The biggest downside to our dining experience was the outside trash can. Patrons cleaned up after themselves & the trash can was overflowing. I chose to go inside to throw our trash away and to inform staff of the trash situation. (No need having all that trash near your tables & front door) The staff informed me "we don't touch that. That's the City of Kyle's responsibility. They pick up on Saturday nights." Unfortunate that my visit was 6pm on a Saturday night. I can only imagine how messy the entire area will be by 9pm. I hope that the owners and management can figure out a way to handle this issue since the majority of the trash I saw inside & outside of the trash can was from their patrons.

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    Aviator Pizza & Drafthouse
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    Firehouse Subs

    Firehouse Subs

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    I had one of the worst customer service experiences I've ever had at this location…read more My sub was served with a completely broken top roll that was falling apart before I even touched it (see photo). Instead of asking for a new sandwich, I simply went back to the counter and asked if I could have another piece of bread so I could fix it myself. The employee refused. Her exact explanation was that she "only had 4 more rolls." She would not remake the sandwich, would not replace the bread, and would not even let me PAY for an extra piece of bread. When I showed her the sandwich and asked how I was supposed to eat it, she sarcastically told me to "put the bread back on the sub and eat it." The most unbelievable part was the refund. After refusing to replace a piece of bread or remake a clearly defective sandwich, I was offered a refund. When I went to the register, I was refunded exactly $1.00 on a $36.00 order and handed a receipt showing the refund amount. At that point it felt less like customer service and more like I was being mocked. The issue wasn't the damaged bread. Mistakes happen. The issue was the complete refusal to fix a very obvious problem, the dismissive attitude, the sarcastic response, and then the insulting $1 refund afterward. I've always thought Firehouse Subs was known for good customer service, but this experience was the exact opposite. Management should review how customer concerns are being handled at this location because this was unacceptable.

    Recently I've been ordering through the app a lot more and I love it! My order is always correct…read moreand it's fast! It's usually ready before the pick up time. It's seriously so easy and convenient ! I wish they had a curbside option. That would sent me over the moon lol nevertheless, staff is always friendly and food is always fresh. What more can a girl ask for?

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    Louie’s NY Sammies Food Truck

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    4.3
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    Delicious options at this food truck. We stopped at this food truck park before heading out to…read moreexplore the area. The sandwich I ordered was fantastic. The antipasto salad was delicious and cool, perfect for the warm Texas evening. The French fries were great. Happy to come back and try some more! Food park has parking and restrooms on site.

    I hate to give 2 stars but we didn't enjoy this place. We looked at the menu online on their…read morewebsite and then called in to order. They were out of chicken so couldn't make a couple of the sandwiches, one which we wanted to try. Then we asked for another sandwich and they said they don't make that sandwich anymore and we must be looking at an old menu bc they "hadn't had that sandwich in a while". Ok, that happens, but we were looking at the menu on their own website. Oookkk. We asked what other sandwiches were available and they said 2-3 of the other sandwiches on the menu so we went with one of those. The total for 4 sandwiches was 59. That felt high to me but I know prices are up everywhere so I figured, if it's a good sandwich it'll be worth it. We showed up to pick up our order and they had a menu posted with a bunch of other options. I was annoyed now, bc the other options looked better than what I ended up ordering but he didn't mention any of those on the phone. Overall the sandwiches were just ok. Not enough filling for the bread and was dry. We ended up adding sauces at home. Overall I was disappointed and would not go back.

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    Food truck
    Food truck
    French Fries (4)
    French Fries (4)
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    Tropical Smoothie Cafe - juicebars - Updated June 2026

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