Every time we make the mistake of going to Tropical Smoothie on Nuckols Rd we regret it. No consistency... when they make something it's different each time. They over charge us 90% of the time. No attention to detail, zero care or concern. No management on site, ever. Clerks are clueless. I cannot believe Tropical Smoothie lets these people run a franchise with their name on it. Enter at your own risk. read more

I'm so tech challenged sometimes, but the nice server helped me through all the prompts to pay for my smoothies! Duh!! Lol!! This location was a bit unkempt, the tables, walls, etc. Needed a once over and the trash receptacle was kinda gross. The smoothies were however, delish as usual and I love the Island Green smoothie, I also got a Mango Madness for my friends! Yummers!! I also ordered the kids turkey and cheese wrap, which was perf for my friend's son! This a great stop for a refresher or a light meal! Love the app, and the bright decor! Smooth sailing all around!! read more

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Really decent way to enjoy a drink with the hot weather. I went with 10 family members. We ordered smoothies to go since we had to plan out of my niece's graduation party. The service was decent and efficient. The smoothies were not all consistent since some were not blended enough with big chunks of ice and you had to wait until until the drink became watered down. And some smoothies were way too sweet. My suggestion is to get smoothies with greens in them. They are less sweet that way. Some of their all fruit smoothies are way to sweet for my taste. Some favs to try: avocolada that consists of avocados, spinach, kale, pineapple etc. Also detox island green is light and refreshing with spinach, kale, mango, banana etc. Side Note- They do have food items that are great if you want to make a meal. read more

Tropical Smoothie Cafe - Smoothies to go - Juice Bars & Smoothies Near Me - Glen Allen, Virginia

The Nuckols Road Glen Allen location always does an amazing job on my acai bowls, fresh and delicious every time. Every staff member I've interacted with is super friendly and polite, the location is very clean, and my online order is is always ready and waiting in the time-frame mentioned. Highly recommend this cafe. read more

Unfortunately this tropical smoothie has let me down a lot over the last few months: the last 3-4 times I've visited, either the order is wrong or missing something. Today I ordered an avocado grilled cheese with NO bacon, & I received a bacon grilled cheese with no avocado... I'm vegetarian so I wasn't super excited to bite into bacon, and the banana was not on the side, which they didn't contact me on, until I walked in to ask for a refund that I couldn't get. Won't be coming back anytime soon. :( read more

Tropical Smoothie Cafe - Banana was also not in my order. - Juice Bars & Smoothies Near Me - Glen Allen, Virginia

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Absolutely garbage in every aspect foods made like they don't care and they can never manage even if it's only two people in there trying to order. This location is the worst ! read more

Tropical Smoothie Cafe - Suppose to be a flat bread Employees could care less - Juice Bars & Smoothies Near Me - Glen Allen, Virginia

The 2 young ladies one red hair and one with black hair and leggings both were so mature and polite considering their age. Food was great, a little pricey but that's fine. And the smoothies were good. Wasnt too long of a wait either but those two girls stood out to me because of their energy. Very pleasant experience, recommend. read more

I have been twice in the past month and have attempted to use the app to place my order. The first time I had trouble with the app recognizing my order. It took 3 attempts before it went through. The second visit it did not work at all. I wanted to get credit for my rewards, so I asked the associate how to do that with the app and she was not aware. While I was at the register I paused before paying to try I figure it out and she was sighing in frustration. There was no one waiting behind me. It was rude and I didn't feel appreciated for my business. I ordered the Caribbean Jerk Wrap with Kiwi Quencher smoothie and Sea Salt chips. The wrap is delicious. Not too salty. It has pineapples in it and I believe the man who works there uses a bit more sauce than the lady. The sauce makes it taste much better because there is a lot of rice in the wrap. The Kiwi Quencher is very good. I did try the Watermelon Mojito on my first visit and it was DELICIOUS! If you haven't tried it yet, it's nice and refreshing for the summer! Although I tried to get it on free smoothie day with my flip flops on and because I arrived at 1:50pm instead of 2pm and my order was placed on the app they would not honor the free smoothie- even though I added the second smoothie on AFTER I went there. The customer service is not great. The staff is not friendly at all. Thank goodness their food is good! The atmosphere is clean overall, but they've recently added a bunch of plants at the front and I saw bugs flying around where the plants (and cookies)were. read more

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Slowest place in the world. 20 minutes for 2 smoothies and 2 sandwiches. Go somewhere else. We were the only people there. Outside of the guy who left because he stood at the register for 10 mins before he was told "we will be right with you." read more

I generally like tropical smoothies. However, this was the worst one I have ever visited. The place smelled badly, bathrooms are locked ( you need a key) , and there were not enough ingredients in the sandwiches we ordered. The chicken quesadilla had very little chicken. Do yourself a favor and drive to another tropical smoothie location read more

Where to begin... walked in the door and no one was at the front. Waited for a few minutes while the person in the back was carrying on a lengthy conversation with a co-worker and not caring that I was up front, even though I was clearly in her line of sight. Not even a "sorry for making you wait" she took my order. The smoothly came out fairly fast (kudos for that). But seriously I don't know if the staff there knows that most customers expect to eat their wrap with their hands, or maybe they just don't care (maybe the latter since most of the reviews reflect that). Kind of hard to eat it properly when they don't wrap it tight enough to do so... or take the time to cut the pieces completely in half in order to attempt to pick it up and eat it. The second I grabbed what I thought was a half of my wrap the whole thing came apart. Not the best for my first experience at this location. Not about to try again anytime soon. read more

Lmaooooo what. I came in at 9pm and there were two workers who had no idea what they were doing. One of them wasn't even wearing a uniform. I had to place an online order through my phone because the guy at the register couldn't figure out how to ring me up with the reward I was trying to use. I've worked for trop before so it was very frustrating to watch them struggle with what could've been done in 3 minutes but took 20. If I didn't already have a job I would say please hire me because this place needs help desperately! Neither my food or my smoothie was made correctly but I didn't complain because I felt bad for the new guys (it's not their fault they aren't being trained properly- shame on the managers) but it was a waste of money! Invest time and money into your employees if you want to properly run a business. read more

I gave this location another chance when it changed management/owners. If you can get into the store when there are no other Customers, you'll be fine. Sunday, I took both my daughters to this location. We walked inside to notice a Family of 3 in line before us and then 3 distinct tables holding receipts with no beverage or food. We waited in line 3-4 minutes before I asked a lady by herself how long she had been waiting. She said '15 minutes for 1 smooth'. Immediately the Family of 3 in line in front of us turned around and said "We've been waiting 5 minutes before you came in.....the 2 workers haven't even acknowledged us or said "sorry, we'll be right with you once we fill these orders". Then I watched as 1 order was fulfilled and the employee said nothing to either family still waiting to give their order or be acknowledged. I did some simple math and figured on principal it was better to get back in my car and drive to the Virginia Center Commons location than to reward extraordinarily bad business behaviors. We left. This location is only an option going forward if there are ZERO customers in the store. Management: It's a sign of either poor leadership or lack in quality employees if guests are made to wait in line 5-10 minutes before anyone at the store acknowledges their existence. "We are sorry for the delay, we'll be right with you and appreciate your patience" is a simply line that costs you absolutely nothing and can yield huge returns to what will soon be disgruntled customers. read more

I guess if you come here for just a smoothie, you'll probably leave satisfied. And the service is quick & friendly. However, the sandwiches cost about $8 each and are absolutely not worth it. The two I ordered were the Turkey Guacamole and the Hummus Veggie sandwich. Both were small, skimpy on the ingredients, and did not taste good. I could have made better tasting sandwiches myself without much effort ... or cost. This was my first visit to this location. The parking is a joke. The restaurant is located sort of down a "parking alley", with very few parking spots available. Just turning around at the end of the "alley" is a problem. It's likely you'll be parking in the slightly larger lot located about a block away. I've never ordered sandwiches at a Tropical Smoothie previously, and after this experience... I won't be doing it again. Better food -- and better deals -- can be had elsewhere. read more

Skip this location... I used to work in the area and this location was good at the time. When in the area today, I stopped by and ordered an island green smoothie. To my surprise, there was water literally separated and sitting on the top of the smoothie and only kale and spinach was used in the smoothie--no fruits--as indicated in the menu. I let the franchise owner know this, he refused to refund or have the teen that made the smoothie do another smoothie for me. I left him know that I will NOT be back. Today was the straw that broke the camel's back. I looked online for a corporate number and the number that I found was out of service. I frequent another Tropical Smoothie location and get the island green smoothie. Therefore, I'm well aware how it should taste and the texture. I do NOT recommend going to this location due to the lack of customer service and not taking the time to make the smoothies correctly. I'd rate this location 0 if I could. With all of the complaints about this location, you'd think the franchise owner would take the time to make some improvements to ensure the location is up to par and ensuring customer satisfaction. read more

Good service. Good price. Great smoothes. It's fun to eat healthy. The employee was very helpful in selecting our smoothes. Try this place. read more

Tropical Smoothie Cafe - Two great smoothes Orange one with carrots. Green with kale - Juice Bars & Smoothies Near Me - Glen Allen, Virginia

This cafe is awesome! I eat here weekly and they are super friendly and very helpful with menu selections. Knowledgeable on menu items. Love visiting this cafe! Food preparation is great! Customer Service is this manager's top priority! Visit them! read more

Today was the second day I'm a row I've been to this location in over a year. I was very pleased with the service as the staff was super friendly. I'll be going rather often if they can keep that up.. read more

Tropical Smoothie Cafe - This morning. Island Green. Goodness. - Juice Bars & Smoothies Near Me - Glen Allen, Virginia

Came here with granddaughters to have a good evening, well that fell thru quickly. After ordering and receiving our food and drinks the so call music rap started. The language in the lyrics are NOT appropriate for children and should be banned from public areas with children. If this is the norm for this eatery than parents should ban this place, lots of other places to patronize without being subject this kind of crap. Very unhappy with the experiance. read more

Nasty bathroom I went to to this location today, and i had to use the restroom. I went into the men's room ( there is only one stall), And the bathroom smelled terrible and there were feces all over the toilet, and even a little on the toilet seat. The people who run this place need to make sure stuff is clean. It was gross and disgusting, and I lost my appetite. Avoid this place read more

This is probably my 3rd or 4th visit, no major complaints worth mentioning. However, tonight was the first time I've attempted to get a smoothie late. I arrived at 9:47pm to find the door locked and no one near the front of the store. I get it, employees want to wrap it up to close the store sooner than later. I just believe stores hours should reflect the actual hours of a business. I've worked with customers/patients etc. for many years and I've never had the option of shutting the doors prematurely. It's upsetting to be held at a standard with previous employers and then see it is not the same across the board. I wonder if Management is aware. read more

I love a smoothie for breakfast. It's delicious, nutritious, and quick...or it's supposed to be. I've tried to stop at this location multiple times on the way to work since they are supposed to be open at 7am. I usually get there around 7:15am, and they are not open. This is despite the fact that the hours posted on the door say they are open at 7am Mon-Fri. They end up losing my business because I go I their competitor since they actually are ready for business at 7am, even though I don't like their smoothies as much. I might try this tropical smoothie cafe again in a few weeks to see if they've started opening on time as promised. Eastern Standard Time, right? Thanks for not valuing my business or my time. read more

I am convinced the smoothies are made with as little fruit/veggies as possible and as much ice/water that they can stuff into that cup. I was so disappointed. I've never had a problem with the guy who owns the place, he is always nice. But from now on, I will bypass this tropical smoothie and go to the one in Short Pump. read more

Nice people. Very clean and great food. We come here all the time. We frequently ask for no tomatoes...or no cheese. They always get it right. The food is healthy and delicious. read more

The owner operators are very friendly. The smoothies and food are pretty good quality and fresh. They use whole pieces of fruit here, not bags of concentrate like Smoothie King. I used to go to this one a lot a couple years ago. The wait can be a little long when they are busy. read more

Good service and tasty smoothies, but as most smoothy places, you pay a high price for good quality.

This place is pretty good. I used to eat here A LOT before my procedure. Last night was my first night eating here in months. I got the totally turkey as recommended by a friend. It was really good. Little skimpy on the sauce making it a little to dry for my to eat, but other than that it was a good experience. I was slightly overwhelmed when I ended up spending $20 for two sandwiches! The prices are ridiculously to high for the quality and quantity you get. Perhaps if they offered half sandwiches for people like me... read more

Dirty!!!!! I have had two visits to this location. i live right across the street. My first visit was great, which is why i returned. Unfortuantely my second visit didnt fair as well. i Watched as the guy behind the counter handled money and then immediately turned and handled food. i watched as this same guy coughed without covering his mouth but then rubs his nose with his hands and YUP! handles the food yet again with out even a thought to wash his hands. This same guy then approaches me with such a poor attitude, rushing me to order. i hadnt made my selection only because i was in shock and complete disgusted. i was at a lost for words. i walked out and i havent nor will i return again. read more

This store is run by a very nice man and his wife. I have had smoothies at all of the Richmond Tropical Smoothies and not all stores are created equal. The smoothies at this location and by and FAR the best, in both taste and texture. read more