This is to confirm that the same lousy management is still in place at this particular TSC. The employees don't really seem to care. I ordered a "Hawaiian" flatbread, only to be informed that they had run out of the barbecue sauce. Isn't it the management job to gauge demand and adjust accordingly? The poor servers seem like unmotivated robots, and they lack the listening skills to get the order right the first time. They also forgot to add the crispy onions! Front Royal deserves better than this! read more

I placed my order online for pickup and got there early, I didn't mind waiting. They didn't seem busy and I wasn't in a rush. The cashier stated she hasn't even received my online order yet. I showed her the online receipt, and she continued to assist the incoming customers. Another worker acknowledged my order and gave me a thumbs up so I sat down. A few moments passed and the worker gave me my sides, an order of sweet potatoes and jalapeño corn. The corn look half eaten so I showed it to the employee and he looked somewhat puzzled. I said it's not full so he said I'll just give you a new one. Another few moments passed and my smoothie comes out which is exactly like I ordered, and another jalapeño corn. However, it looks identical to the first. Apparently, these are pre-made which is sad because I'm not expecting it to be overflowing but that's pretty sad I would think. The staff was nice about it so definitely no complaints on that. It could have been a one off so no harm done but if it's not, as a franchise, please do better. read more

Tropical Smoothie Cafe - Jalapeño corn - Juice Bars & Smoothies Near Me - Front Royal, Virginia

If you want to wait 10 minutes for a single smoothie, after you offered ahead by 15 minutes, then this is the place for you! Any chance a manager could weigh in? Do you even care about your business? Looking at the consistently bad reviews, I'm guessing management doesn't care. read more

Well, we placed an order for a 8:23am pickup, the store opened at 8am. We got here and it was closed! No one answered the phone and the lights were off. Even worse, the website wouldn't let us cancel the order and we're driving out of town, so now we're out $20+ and have no smoothies. read more

Tropical Smoothie Cafe - 8:30am and closed, meant to open at 8am. We had an order to pickup at 8:23am and no one was there. - Juice Bars & Smoothies Near Me - Front Royal, Virginia

Literally so rude here, i was patiently waiting for my order that was a smoothie and sandwich and when i first ordered i asked to put my rewards number in and the man at the counter said to my face " i'm not sure what you're asking" in the most rudest tone, isn't all tropical smoothies required to ask if you have a phone number with them to receive rewards? This man was completely unprofessional and acting sarcastic. He was wearing a leather jacket with a beanie??? Like isn't there a uniform. I was trying to stay nice but when i got my smoothie and was waiting for my sandwich he called my name. I went up and i asked for a bag of chips he proceeded to give me attitude saying "why didn't you tell me that earlier, i have to put it in the system" Sir i did not say anything because i assumed SINCE YOU DID NOT ASK ME AT THE REGISTER that i had to wait to tell you. This is the worst tropical smoothie i've been to. I'm usually someone who is very nice and understanding but not when the energy I've been given back is horrible!!!! read more

Ate there a month ago , food smoothies ok , cleanliness front of house not good . Went again this Sunday , filthy floor & tables . Went in & turned around & left ! read more

Amazing place to get your smoothie, everything is well kept and people here are amazing

Excellent service, great wraps, prompt order completion and as always terrific smoothies... what else do you want? read more

Tropical Smoothie Cafe - Great Smoothie - Juice Bars & Smoothies Near Me - Front Royal, Virginia

I DoorDashEd a sandwich and smoothie from this location, when my door dasher was waiting to pick up my food he called me to notify me that he witnessed the employee that was making my sandwich drop it on the ground, pick it up, put it back together and then stick his finger in my drink and putting his finger in his mouth to taste it or whatever he was doing. He also let me know that this employee was not wearing gloves either while this happened. he called me to suggest that I cancel my order and order food somewhere else. I've also heard from multiple previous female employees (that were minors) that the manager is very provocative and makes them uncomfortable. read more

This restaurant absolutely sucks! The manager reeked of body odor and had NO customer service skills. The food was the horrible to say the least! The smoothies were awful... my kids watermelon smoothie tasted like a flower arrangement, I mean it tasted like a watermelon Rhine. Their were four micro pieces of chicken on both of their Quesadillas. Honestly, this place rates a big fat zero!!! Oh, and the best part is, all of it for only $52.00 and a happy meal weight was heavier. Save your money and frustration and avoid this dump! The only consistency is the management apologizing to hard working customers! The tables had food crumbs all over them and obviously they weren't wiping them off. Very dirty establishment. read more

Preordered a smoothie for pick up at 8 am, and guess what they aren't open. I should have listened to the previous reviews regarding this restaurant. read more

It said it opened at 8am so I made an online order for 810 . I used a free smoothie discount that I receive. Well i have now been sitting here for 30 minutes and nobody is even here. read more

I placed an order through the app around 8:15am. The store was supposed to open at 8am. I arrived at 8:30 to locked doors and a closed business. Since I placed the order as asap in the app, I was not able to cancel the order. Sadly, I waited 30 minutes for the employee to arrive. It was quite awkward to engage with the employee who arrived late. This seems to be an issue with this location. There seems to be a management issue that needs to be addressed. If there is no solution maybe just shut down the location. I'm not sure how I would have handled this if I didn't just have 30 minutes to wait. Additionally, being able to cancel in the app would be a good change, $30 would have been a lot to leave and worry about not getting back. I hope Front Royal gets a Smoothie King, maybe healthy competition would motivate this store to do better. Prior to being advised by T. Smoothie in the response to this review, I had actually already done what was suggested based on another response to a poor review. Looks like communication/follow ups to complaints/ reviews may be another area for improvement. While the yelp review T. Smoothie person offered to make it right, I suspect in a few months we will see another review similar to mine as it is clearly a pattern for this location. Make it right by updating the store hours, hiring better management and staff or thoroughly investigating the issue and then making whatever change needs to be made. read more

I've given this location a few chances, hoping I just caught them on an off day, but I'm pretty positive 2 stars is the norm. Do NOT come here if you don't have time to spare. Average wait to place your order is 5-10 min. Avg time to receive a smoothie only is 8-10 min and if you order food and aren't friends with one of the employees, forget it. 3 times we waited over 20 minutes for quesadillas and a salad. There was a young lady with glasses this morning (Taylor maybe?) who was hustling and doing a great job, but it's kind of hard to run a restaurant by yourself. Food is so-so. read more

My wife and I came here at 8:30 AM to get smoothies, and they were not open. The app and the store's sign says they are open at 7:00 AM. This is unprofessional and needs to change. read more

Awful!! I gave it 5 tries because I really like the smoothies but this location is trash!!! TRASH!! The manager is unprofessional and rude and has a major attitude problem. I couldn't imagine working with any of the employees I've came across! They mess up orders and went I came to pick my online order the manager acted like I was dumb and didn't know what I was talking about , but I had a screen shot of the confirmation of the order yet no smoothie or refund. Worse of all NO APOLOGIES!! Please clean the walls the fingerprints and greasy hand marks off so nasty read more

If you come here often enough like I do, you notice a pattern. There is ALWAYS a wait. You WILL be neglected. They WILL get your order wrong. The manager IS awful to his employees. The restrooms are NEVER clean. It's NEVER the same staff. They are ALWAYS out of products. I have witnessed the manager be rude and inappropriate to his employees. I have never seen the manager step up and help, only yell and be disrespectful to his employees. I give this place two stars because it's the ONLY place in this town to get a smoothie. But don't expect much from this location. read more

Understaffed. Always a long wait. Then repair when they get the order wrong. Normally love Tropical Smoothie Cafe but this one is always very slow. read more

Best Tropical Smoothie I have ever been to (no lie) and I've been to about a dozen. The decor is the same as every other tropical smoothie, though it's a little bigger than most. The staff is courteous and friendly and haven't gotten my (somewhat complicated) order wrong once. The smoothies always come out just right, and the food is always top knotch. My favorite wrap is the early bird which can be really bad is made wrong, but the chicken is always tasty, and eggs are always firm but not dry, and the salsa tastes fresher at this one. I'm so glad to have a little slice of nova in my back yard. I eat here like two or three times a week. :X read more

y'all are some bums for having doors locked ten mins before 9. When I pulled up there were already two girls sitting outside looking at the employee who was just staring at all of us. turning off the lights though before y'all even close is what made me write this review though...management wtf read more

I usually love coming here for the chicken pesto. It's really good. I went there today and it tasted different. I really hope they aren't using that chicken-free crap in it. I couldn't even finish it. Maybe it was freezer burned I don't know. Wasn't the best experience here. Next time I'll ask before ordering. read more

Tropical Smoothie Cafe - Bad chicken - Juice Bars & Smoothies Near Me - Front Royal, Virginia

Ok, I have to write this, even at the risk of sounding like a smoothie snob! While reading please keep in mind i am a HUGE fan of Jamba Juice, So i may be spoiled! I tried the Rockin Raspberry and My husband had the Blimey Limey. Neither one of us liked or finished even 1/2 of our drinks. We found it strange that sugar (we choose splenda ) was added. Doesn't fruit produce enough sugar on its own? All i could taste was the splenda making my drink way too sweet ;( On a positive note the staff were extremely nice, patient and kid friendly! They even cut the straws so they were kid sized! I have considered returning and asking for no splenda/ no sugar but, unfortunately i don't think I will not be going back =( I'll just have to make my own until they build a jamba juice near me! read more

The staff here is completely disorganized. They served everyone out of order and on top of being one of the first people to enter and being one of the last people to get served, they did not wash the blender so my fruit smoothie tasted like peanut butter. I was very disappointed. read more

Got it to go on our trip to WV and my daughter bit into the sandwich and found two square pieces of plastic! Unfortunately unable to turn around on the highway. Disgusting! Unreal! Trying to post the picture but I cannot get it to the review!!! read more

If I could give zero stars then I would. I waited over 30 minutes for TWO smoothies. I asked for a refund numerous times which they refused to do. Once I received my order, the smoothies were wrong. I have never in my life received that horrible of treatment. read more

I would drop by frequently when this location first opened however, since an obvious change in ownership/management, it has taken a drastic turn for the worse and I'm surprised they have any business. They do not turn the lights on, no music/tv, it's dirty and the last time I stopped in for a smoothie -while waiting - the manager was extremely rude to an employee to the extent that everyone in the store was subjected to his unprofessional behavior. I expect them to go out of business SOON. Disgusting. read more

If I could advise parents... do not let your kids work for this location! The manager is very unprofessional. Not only did they lose a wonderful employee today but, they lost my business too! I would not recommend this location to anyone. Lori S. read more

Not great at all. Only nice person was the girl and the older guy. The young guy felt the need to complain the whole time. We put in an order for FOUR people. That's it, and he acted like we ordered a huge catering order. Don't work in the food industry if you can't handle an order that's bigger than one person. read more

I don't know what the last review was about, but we've always had great smoothies there and the fact that they don't use syrup is a plus. On several occasions, they've omitted and added fruit or ingredients including no sweeteners, extra protein or just substituting a fruit I didn't like... I'm slowly working my way through the food menu but the buffalo chicken wrap and the Roast Beef Wasabi sandwhiches are my favorite... oh and the Lobster Bisk it great too!! Its a little pricey for a smoothie and a sandwhich ($9-$10) but we leave full, and feel good about what we ate. I figure you get what you pay for... my only wish is that they had all the smoothies available in a small, kids size. read more

We have been here before and the food is very good as well as the smoothies. They have an extensive selection, and will readily customize your order for you. My wife loves the Blimey Limey with extra lime. My daughter ordered some smoothie that had Ghiradelli chocolate and asked if she could have the white chocolate instead. They gladly made the adjustments. I had . . . forget the name, but it had Ghiradelli chocolate and yogurt in it. My wife and daughter both loved theirs, while I thought that a regular chocolate shack would have been better. Don't get me wrong, it wasn't bad, I will just try something else next time. The one with strawberries and yogurt sounded really good. read more

I can't believe how long we had to wait for water cups, let alone our food. I have been there several times for smoothies and they are delicious and semi-quick. Food is an entirely different story. We ordered chicken wraps and salad and waited over 40 minutes while others got their items even though they came in after us. We waited 20 minutes for water cups and they ended up only bringing us cups of ice (no water unless purchasing water bottles) and the ice cubes had chunks of items on it. The customer service was terrible, they didn't even apologize. Incredibly disappointed and they have definitely lost my business. (Photo for reference on ice cubes) read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Front Royal, Virginia

Just walked in for a wrap and smoothie. They only care a limited menu and the ingredients they have look questionable. Peanut wrap was poorly made and not heated (too much honey). Smoothie was watered down. Awful!!! read more

I use to love this place. Literally use to buy a smoothie and a sand which here everyday ! They got a new owner probably a couple months back and since then I haven't gone back. The smoothies don't taste the same at all. Extremely disappointed in the place. Hopefully they hired new workers and taught them how to properly make a smoothie read more

I come here relatively often and it continues to get worse. High rate of employee turnover so they are always training someone new. There were 7 people in front of me and every order was incorrect including one where they made a sandwich instead of a smoothie. My order was the wrong sandwich as well. The place is beginning to look "bare bones" as though you can see it's not doing well. read more

I've been here a few times so far and I have no complaints. The Blimey Limey smoothie is great - a combo of strawberry, pineapple, lemon, and lime. First time, I got it with the default turbonado sugar. Meh, but I don't add sugar to tea, coffee, anything, so it was too sweet for me. Next time, I got it with half of the regular amount of Splenda, as the cashier told me that it is really tart and some sweetness helps. Halved splenda was decent but I'll try it next without any sweetner. Just the fruit, please. They have an array of wraps and sandwiches - the southwestern chicken wrap was good. They have dessert smoothies and coffee smoothies in addition to the traditional fruit and healthnutty stuff. Oh, and the girls that work there are very friendly. Happy to have a healthful option in Front Royal for a quick lunch. read more

I love this place. They remember my name, my order and always treated me with respect. Quite possibly the only restaurant in town that offers a sugar free alternative. read more

Whoops. I got food. I like the smoothies typically, but we were trying to grab a quick bite. Not impressed. Their advertising mentions eating healthy, but there is no way the stuff covered in sweet sauces and cream sauces are very choice in the health conscious category. Back to this place- the staff was very nice and overall was a nice place to eat. We were the only ones there and there was no music or noise. Kind of boring. Keep it simple. Get a smoothie and get on with it! read more

This is the worst Tropical Smoothie I've ever been to. I had to wait 30 minutes for one sandwich and one smoothie and I wasn't the only one. I did not get an apology for waiting so long once my order was complete. Not only that, but 1 of the ONLY 3 employees working during lunch time on a Saturday was apparently new had a piss poor attitude and was blaming non-training on her mistakes instead of apologizing and owning up to it. So many things wrong with this location and I will not be back if I can help it! read more

As a viewer of this practice, the manager of this establishment has no business being a manager. The manager in question quite regularly is not present in his own establishment. He is never there to settle disputes, handle employees/customers, etc etc. The staff (predominately all under aged females) are left sometimes all day without the manager coming in once. This leaves these workers in a very dangerous situation. They have no adult super vision or protection if something were to happen. If the manager wishes to not do his job, then he should either: hire another manager to come in, or pay the current employees, who are doing his job, a manager's salary. It is unfair to workers, who are running his store, to be paid anything less while this manager is making multiple times the amount of money his workers make without even coming into his restaurant. This needs to be reported honestly. read more

This is a welcome newcomer to an area with not much selection. The store is extremely clean, and there are a few small tables outside for dining... I had been to these before in Virginia Beach, and the food is still excellent. The staff was very friendly and helpful with questions. The food and smoothies are made fresh, so you may have to wait a few minutes (especially around lunchtime), but it's worth it. I'll definately become a regular!! The also offer some nice discounts for military, police, firefighters, EMS personnel, and teachers too!! read more