I love the workers but the smoothies are never made correctly somehow. It's always overpowered by spinach which kills the taste completely making me not want to drink my $8+ smoothie. read more

Great place to get smoothies and other items! Got smoothie bowl when I went and it was so good! Inside gives you a tropical feel that goes with your smoothies and bowls. Service was good as well! Quick and easy orders. Always a good option to grab on the go! read more

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The staff at this location are very respectful and nice people. I can tell they care about what they deliver to the customers and I hope they are recognized for that. Haven't had a bad experience here and I'm looking forward to getting more smoothies from here again. read more

Tropical Smoothie Cafe - PEANUT PARADISE™ - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

I've been here two days in a row. The place smells bad and is very warm. I suspect that one thing might have to do with the other. The open kitchen/prep area is dirty. I let it go yesterday but nothing about the situation was better today. I've never seen more disinterested and clearly miserable people working in a service industry business. According to the sticker on my order, Bria was the cashier two days in a row. This young woman should not be in any customer facing role. I think this apparently thriving business which had five people working on a Monday afternoon needs some cleaning, maintenance and customer service training. And I would address this directly with the business, which is a franchise, but there is no way to do so. Broken link on the site. That needs maintenance too. The smoothie was very good though. I would never order food here. Edit: I should have looked at other reviews before posting mine. There seem to be consistencies and over a long period of time. Also, whoever is responding on behalf of the business seems to do so very selectively and mostly to positive comments. I will drive further to another TSC or another business entirely. read more

Service is terrible... the girl who was working was not only on her phone cussing but made a recommendation and it was disgusting just like her attitude. She was touching her phone then touching smoothie stuff very unprofessional. Let alone the cups don't even say tropical smoothie. Save your time. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

Order: Caribbean jerk chicken wrap My one and only favorite wrap from Tropical Smoothie Cafe. It comes with rice, black beans, cheddar cheese, roasted pineapple salsa, romaine lettuce and a jerk sauce. I usually get mine without the black beans because I don't like beans. My favorite part of the wrap is the pineapple salsa. It's soo freaking good. I usually have my order doordashed to me, and on a couple of occasions I've received the wrong side items or the person making my order completely forgets the sides altogether. On a side note, their smoothies are pretty good too. A downfall is they only offer one size smoothies. I like options and sometimes I can't finish a whole smoothie in one sitting because it's soo large. And it's usually not good later on the day because it's all melted. read more

Don't order delivery or DoorDash from here and honestly, stay away from regular orders too. My food delivery has been wrong/missing parts twice in a row, the food was delivered wrapped in tissue paper in a Chinese food to go bag. Never got my smoothie either time. Called the store after the first time and they said they would issue a refund and I still haven't seen it, a week later. read more

The food here is fine. The smoothies are consistent. A few problems...this place always has a really funky smell. Not sure if its the fruit or what but it stinks. Also every time I order a side that they don't have they just throw Lays chips in there or some bum looking apple. They need to get their stuff together here. The service is fine, all the employees look underpaid and depressed. read more

This place has the worst customer service. The girl at the front counter handed me my pickup order and didn't even hand me straws. When I asked for them she said there's some behind you. Mind you the straws were right beside my pickup order‍. There was no line and they were not busy. Will not be coming back here. read more

I usually never write reviews because I don't find it necessary when it's a small mishap or miscommunication, but I wanted to write a review so the owner would be aware of this. Sunday December 8th around 6:00pm I placed a pickup order for a smoothie. I double checked your hours to make sure you'd be open because I've made the mistake before. It's open so I placed the order and go. Once I get to the shop, the lights are off. I find that strange so I get out and try to open the door and it's locked. I was really confused because it says you close at 8pm on Sundays and it was only 6:15-6:20 pm when I went to pick up. It's now Tuesday, I haven't had time to go to the store in person and ask for it to be made because I've been at work. I'm writing this review because my card was still charged $9.20 for a smoothie that wasn't even made. I understand things happen and whoever was closing that night might've had a family or medical emergency, but there was no sign saying "We closed early" or anything and the app ALLOWED me to place the order. Usually if a place is closed and you place an order after closing it will tell you "Order will be ready at 8am Monday" letting the customer know that if they place an order after close time, it won't be made until the next day when they open. read more

Tropical Smoothie Cafe - Order receipt - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

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What I love about TS is not only can you get a good smoothie but the food options are an added treat. They have mocktail inspired smoothies I guess so you can feel like not drinking alcohol but really not at 10am. Ha! But smoothies make me feel like I'm being extra healthy. I think I am though...and lately I've been obsessed with Smoothies and this spot always hits my spot!! Oh and just an FYI....ORDER AHEAD ON THE APP!!! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

We stopped in to try the new bowls and unfortunately they were out of the acai bowl. We ended up getting the green dream bowl and paradise point. Ehhh. The smoothie honestly taste very watered down with a hint of fruit. Wouldnt come back for that. The bowl was good. I liked the granola on it but in comparison to the other acai / smoothie bowl places around, this one is smaller for the same price point. The employees were very nice and friendly and the store was also pretty clean!! read more

Tropical Smoothie Cafe - Paradise point - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

So I got a smoothie from here which I thought was pretty good for like 10 seconds until I started sucking pieces of blended styrofoam through the straw. My cup was still intact so I'm pretty sure they dropped a whole extra cup into the blender when making my smoothie. Now I'm no smoothie snob, and I'm normally okay with a few microplastics here and there, but these pieces were way too big to comfortably drink. If you prefer your smoothies without styrofoam as an ingredient, you probably shouldn't order from here. Here is a picture of some of the larger pieces I slurped up (please don't ask me why I didn't stop drinking after finding the first piece). read more

Tropical Smoothie Cafe - Three pieces of blended styrofoam. The largest is ~0.5 inches long. - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

This place sucks. They always take Forever, rude employees, they don't do orders in order. They didn't put oats in my smoothie!!!! read more

Tropical Smoothie Cafe - Oatless smoothie!!!!! - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

To start off with, I ordered a Baja Chicken wrap. They completely forgot about my order and served every other customer besides me. I asked for a Coke and a Water and never received the Coke. The employee making my wrap seemed to be high or just horrible at his job. I waited 25 minutes on a Chicken wrap. read more

Smoothie was absolutely watered down and the smoothie was way sweeter than normal. I got the avocalatta and well it was just wrong. I also ordered a bowl for my sister who is in the hospital so I'm hoping hers was edible but my smoothie was definitely not. Can't do this location again. read more

They completely forgot about our online order. We were waiting and never received it. We requested a refund. That's when the clerk said, "I can make it for you". No thanks. read more

Food was decent but the Night staff is horrible, I greeted them and they didn't even respond. I picked up my order and as I was leaving I said Have a great Night and no Response. Interact with your customers. If not It ruins the appetite! read more

Never again! Takes forever, no one smiles, no one talks to you and you have no idea how many orders are ahead of you. If I hadn't paid and even entered a tip, I'd be gone! read more

Smoothie was almost flavorless weird taste thick and it's basically water in a cup barley having any taste.

I am in here with my coworkers on 3/20/24 at 12:20pm. This location is one of the worst tropical smoothie locations I have ever been to. Today was my last straw. Everyone's order was made incorrectly. How do you accidentally mess up on every single order? That is very concerning. I asked for no tomato on my sandwich and I still got tomato. I asked for spinach to be added to my smoothie and it wasn't even rung up correctly. My friend asked for a turkey bacon ranch sandwich and it was rung up as a chicken bacon ranch wrap. My other friend asked for no strawberry in her bahama mama and still got strawberry. The workers here are not intelligent and do not care about if your order is correct or if your service is good. 0/10 Tropical Smoothie. If I could give it 0 stars I would. Don't come here. read more

You can improve everything. No workers they didn't take the order for 20 min then I waited another hour for my food would not recommend. Do not go here read more

Tropical Smoothie Cafe - No workers and long line - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

Easily online ordering, friendly staff, delicious hot food, tasty smoothies and great specials! What more could you ask?! Will definitely be back. read more

Terrible services, waited 10 minutes to order with no ones infront of me. And no staff member never said anything to me. Just ignored and tried not to make eye contact. Then pronounced my name wrong. Slowest services ever !!! read more

Tropical Smoothie Cafe - Bad service - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

I love tropical smoothie cafe but this location consistently has the worst customer service of any location I've ever been too. The latest was today I ordered a smoothie and the young man behind the counter was wearing headphones and didn't look up to acknowledge I was in front of him or say a single word to me. Just nodded yes or no. I also waited about 20 mins to get my smoothie despite the fact that i was the only person in the store (no one cared enough to turn on the blender for the only customer in the store). I had to ask them to please turn it on. I'm not expecting Chic Fil A level customer service but wow read more

Not sure why I ordered from here again...food is awful! BBQ shrimp quesadilla is just a piece of shrimp & a piece of pineapple... read more

Tropical Smoothie Cafe - It's supposed to be a bbq shrimp quesadilla. - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

I placed an online order, a smoothie and a flatbread. when I received my order, the smoothie was missing. The delivery driver said he just received the sandwich not the smoothie. I called the store and they confirmed they had my stmoothie, the lady told me TO SEND AN EMAIL TO THE MANAGER TO GET MY REFUND. she said the manager was not in the store. Why do I have to do the extra work after I spent money in the delivery fee, etc for not receiving my complete order. the email she provided me does not work. Bad customer service read more

I ordered from this restaurant via Postmates. I've been going to the University location for years and never had an issue. I pretty much always order the same thing, a caesar wrap and detox island green smoothie. Why does my wrap have TOMATOES? Why is there so much ginger in my smoothie? The wrap was so hot that the lettuce was soft and wilted. Overall DISGUSTING! So disappointed read more

The workers were all wearing slippers and pajama pants, it felt very uncleanly. My smoothie was very so bitter and quesadilla was pretty much just the breading. The workers weren't very welcoming, I will not be returning to this location. read more

First off no one greeted me when I walked through the dot... pet peeve of mine. The place is sanitary and there's a clean ora in the building. They have lots off smoothies wraps sandwiches flat breads and so on but they only had one option for me, as I am kind of on a diabetic diet, so I chose the lil read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

This tropical smoothie is the worst. The chicken in the wraps are always cold and even frozen. The manager or owner is very nonchalant about orders being wrong. Most of the workers don't even take your order they will go to the back whenever you walk in. Overall the service is just terrible. I will never go back!!! read more

I recently started ordering takeout from here and now I've been non-stop! This will definitely be a weekly trip for me whether it's to grab a smoothie or a small plate. The food is good and fresh & the smoothies are great! I love everything I've ordered thus far! read more

Tropical Smoothie Cafe - Jerk Chicken Bowl - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

Garbage service. Ordered one smoothie took me 45 minutes to get it. There was only 1 person in front of me. Time to find some new employees. They moved liked snails read more

I'd give them zero stars if it was possible. I placed an order for a wrap and smoothie. I get inside with one person in front of me. After the guy places his order, they just let me stand there. Finally someone ask, are waiting on a pick up order. I tell them the order and my name. Order was clearly off the screen so it should have been ready. Of course it wasn't. And they continue to move at a snails pace to fix it after I've been waiting. Then they make the smoothie and place it in the area for pick up from Door Dash etc. The absolute worst customer service. They are making smoothies and you'd think it was surgery. I will not be back. read more

I love Tropical Smoothie, the other locations. This location wasn't bad but it wasn't great either. I guess I was expecting more of the TS chain. I was not greeted at all and there where 3 employees that I made eye contact with. One was eating out front so I'm assuming she was on break so I'll give her a pass. One of the girls did stop what she was doing to ask for my order but she really struggled with what was available on the menu and what items were included in certain sandwiches. The girl In the kitchen stepped up to help explain these things. I decided to keep it simple and go with the bacon egg and cheese wrap (All American) and island green smoothie with edible strawberry straw. My food and smoothie were prepared quickly but she forgot to give me the edible straw I paid additional $1 for. When I asked for it she acted as if I didn't pay for that. She said oh yea sorry so I said thank you and left. Upon getting to my car I open my breakfast wrap and although hot it is soggy and missing bacon! So I paid eggs with cheese. I let them know and the girl in kitchen says oh yea we are out of bacon right now. Is that ok? I was baffled but I had to go. I ended up eating the dry parts of the wrap. read more

Tropical Smoothie Cafe - Should be ALL AMERICAN WRAP with bacon egg and cheese but im missing the bacon and it was soggy - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

Seriously no Watermelon Mojito smoothie for the literal 4 months it's on the menu. There is no excuse for it. It's the only time I come to tropical smoothie like send your GM to Harris teeter which I was just at where there is a whole palet full of watermelons also there's tons of pre cut watermelon. read more

I ordered a Chicken Caesar Wrap and a Bahama Mama smoothie. Smoothie was perfect and on point. The wrap, however, was a different story. I've never ordered this and received it piping hot with soggy hot lettuce and falling apart. I walked over a mile to pick up my lunch on my work break, and didn't have time to get food elsewhere. So to say I'm disappointed is accurate. Don't order food here, but smoothies are made well. See photo. read more

Tropical Smoothie Cafe - Chicken Caesar Wrap with hot soggy lettuce, falling apart. - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

They now have a Carolina Panthers smoothie, called a Panthers Colada with banana, pineapple and coconut. It's as white as a Panthers home jersey. Quite refreshing and only 350 calories or so it's a light choice on the menu. Give it a try. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Charlotte, North Carolina

I'm in here to pick up a DoorDash and this customer service absolutely SUCKS out loud. 3 employees working and not one of them greeted me or anyone else I saw walk through the door. I'm honestly embarrassed for a specific reason that I don't care to explain. Needless to say, I'll never come here for my own! read more

When I walked in I first noticed the stench of bad fruit in the air. We were the only ones in there waiting to order but the online orders were being fulfilled first. The person making the smoothies was wearing a filthy green hoodie. I find that to be disgusting bc it was early in the morning. Did she come in like that? I wanted to leave but this was my healthiest option as I am on my way to see family in the hospital. Nonetheless we waited 45 mins to get our smoothie. The girl making the sandwiches left an item off of my order and appeared to have an attitude when she realized it. I will not be coming back to this location at all. I hate giving bad reviews but it was too much to not. read more