IYKYK..just in case you don't...this location is it or miss!! Sometimes online order on time as promised..other times they can't locate your order or part of order is missing. Like today, they found sticker but not food, which means it was never made!! Hit or miss is my view of this location!! read more

Tropical Smoothie Cafe - ACAI BOWL MANGO MAGIC - Juice Bars & Smoothies Near Me - Burlington, North Carolina

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Updated Review for Tropical Smoothie - 2/27/25 I have to bring my rating down a star because of a recurring issue with my orders. I always get the Peanut Paradise with whey protein after my workouts, but lately, they've been giving me the wrong smoothie. It's frustrating, especially when I'm looking forward to my usual post-workout treat. Consistency is key, and unfortunately, they've been slipping in that department. Hoping they can get it together because I really do enjoy their smoothies when they get it right! read more

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While I'd love to give this location a 5 star review, there are a couple of issues. First, I do not recommend going to the drive thru any time between 11am and 1pm. The wait, at least for me, is never less than 10 minutes. I've started ordering ahead in the app (which is super easy) and that helps. When I do that I am able to walk in, grab my bag, and go. Secondly, I suggest getting half or no turbinado as my smoothies were usually too sweet and had to be remade. Now that I know what to do though, they've been perfect! On a good note, the food and smoothies are delicious! Are they the healthiest? Probably not, but what smoothie is? If you decide to give them a try, I recommend the Sunrise Sunset (I add banana), the Blimey Limey (again, add banana), and the turkey bacon ranch sandwich. Now that I've talked about it, this is probably going to be lunch today. read more

2 young kids, wife and I stopped in for some food before our 3+ hour ride home. Wife grabbed some food for her and I, no issues because i never checked my receipts but i wouldn't doubt we got shafted. Kids decided they wanted quesadillas so i went in and ordered 2. Girl heard 3 and almost charged me an absurd amount. I corrected her, only 2. No real issues yet... Total is $12.36... I questioned how 2 kids quesadillas with no sides cost so much when they are $4.29 each on the menu. I asked twice and she confirmed the the PRICE ADVERTISED ON THE MENU is an old price and now they are $5.79 each. Im tight on time and don't need these young fucks spitting in my kids food so i pay for the damn quesadillas, i gotta get on the road. Avoid this place at all costs or you'll literally PAY(more than necessary) read more

Tropical Smoothie Cafe - CHEESE 'DILLA!!! Only $4.29, great price, wish i coulda payed it. - Juice Bars & Smoothies Near Me - Burlington, North Carolina

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I could rate this location zero stars. Upon arrival at the store I noticed the poor quality of customer service. Careless and unaware of my presence at the drive thru window! I entered the store and asked the reasoning behind not taking orders at drive thru and a lady responded "our battery died in our headset"... What an unprofessional response that was. Charging docks are a thing. SECONDLY, I consumed plastic in my beverage!!!!! EWW. The attitudes are careless and so might the handling of food and drinks seem to be as well. I'd advise someone to look into this and to do something about it. There are many other poor feedback posts about this location. read more

Tropical Smoothie Cafe - PLASTIC - Juice Bars & Smoothies Near Me - Burlington, North Carolina

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Much improved! I wrote a review a couple months ago about the inadequate staffing at this location, and I wanted to follow up and outline their improvements. Since that review, the staffing has made a dramatic turn. The speed of service has improved exponentially, the worker morale seems so much better because they're not just exhausted and people smile and greet you when you walk in. The product has always been good and I am thrilled that this is my home location.. Please keep it up! read more

Every time I go it is either, I have to pretend I am their supervisor and watch everything they do and check it to make sure it is correct, or inevitably it is wrong. How do you screw up a four-item salad? Don't know how many times I've ordered sun chips and received nothing. They constantly do, especially the girl with the nose rings. These salads aren't cheap guys, and I only have a small amount of time. Which is why I am getting something to go. If I have to double check then I should be paid to be the supervisor. Apparently, no one checks orders before they go out. I'm surprised someone hasn't sued for an allergy. If I order it online it is like $1 more for each thing. Plus, it's not done when the online says it is going to be done anyway. I'll just go to the one in Greensboro at the corner of New Garden and Battleground. They were quick and it was correct. Wow what a concept. read more

Helloooo Yelpers this is always a good choice. Today I chose the "Chia banana smoothie with peanut butter" ( it has lots of other goodies in it, but it gives you a visual ) very clean outside, nice helpful voice took my order and the got it right!!! Warm greeting at the window, which is a winner for me. No one wants a grumpy person handing them their food...right??! Can I just say I LVE the newest color choice! It's a pop of brightness that makes you smile. Great job once again. Great experience two Highly recommend, everyone enjoy read more

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Disgusting, do not come to this establishment. Long strand of hair cooked into my flatbread. Employees do not wear hairnets and their hair was barely pulled back in a ponytail. 0/10 ! Mgr. Rebecca did not even seem concerned about it. read more

Tropical Smoothie Cafe - Disgusting, long strand of hair cooked into my food. They do not wear hairnets. Do not come here! 0/10 - Juice Bars & Smoothies Near Me - Burlington, North Carolina

Hit or miss! If there are 2 or more vehicles in front of you, be prepared to wait FOR A WHILE!! The smoothies are normally pretty decent, sometimes can be a little watery. read more

Tropical Smoothie Cafe - Acai Berry Boost - Juice Bars & Smoothies Near Me - Burlington, North Carolina

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I ordered through Uber eats because I'm a college student and I'm sick right now, i placed the order and the uber driver was fantastic. And I was super excited for my food since I had barely eaten all day. My kiwi refresher was, as always, very good. But my açia bowl was so bad. I asked for no coconut, but add Nutella and chocolate chips. When I opened it up, I first noticed no chocolate chips. Then I noticed there was coconut everywhere and there was Nutella on top of the coconut so even when I tried to scrape off the coconut, all of Nutella came off with it. But I said goodbye to my 1.69$ drizzle of Nutella and just thought "oh well, at least i still have most of my bowl left". But as soon as I had my first bite I immediately spit it out cause it smelled and tasted so bad!!!! It tasted like old old fruit, I peaked around and didn't see any mold. THANK GOD. But now I'm nervous I'll get sick from my drink. I tried to call a few times, and no one picked up, and I couldn't even leave a voicemail. So now Im unsure if I'll be able to get a refund for my açia bowl. I am normally a tropical smoothie supporter but after this experience I will be very hesitant to use this store again. read more

Hopped off the highway to grab a smoothie. That's all I wanted. It's been 45 minutes two cars in front of me nothing has come out of the window and no one has acknowledged that I'm waiting to have my order taken. Why is the location always so slow? read more

Horrible place they never do the smoothies right it takes forever to get our food, people who work there don't seem to care about anything and they NEVER wipe down the cups they just hand you sticky cups that makes your car all sticky and they don't even give napkin, literally ANY other Tropical Smoothie place the service and smoothies are a 1000% better, These people need better training. read more

Now you see why they have 2 1/2 stars Need I say more on the portions Always out of side but when you get one this is it. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Burlington, North Carolina

Stopped in to grab one quesadilla for the kids to split, and two smoothies. The girl taking our order had a very hard time getting the order correct, after finally getting the order correct we pull to the window to wait for approximately 30 mins. 30 mins for one quesadilla and two smoothies. While waiting in the drive thru the girl inside handed us someone elses debit card and receipt. Luckily we noticed and was able to return the card. After finally getting our order both smoothies just tasted off, one was very bland, and the other almost tasted like it had bad fruit mixed in it. Very disappointed with the smoothies and the service as every time we go to this location it takes a minimum of 30 minutes to get anything read more

The smoothies are excellent! The food could be better. The bowls are WAY too expensive for their size.

After waiting at the drive thru for 15 minutes i decided to go in. Once in I stood in line for another 10 minutes. While waiting with my daughter at the register the staff was upset that some should be off and others were running late. They never acknowledged me. Then when I said excuse me one said it's a ten minute wait for a smoothie. The other black male said someone waiting for a ride and one of the staff yelled out well she better hurry her ass up. I was in line with my child and she looked as if she did not care that I was surprised she acted that way. The smoothies are delicious but the staff is not respectful at all. I have been here many times but never in the inside. Tables were left dirty as if they did not want you to sit in. The floor where they were making smoothies was full of water. read more

I love coming to this location. I order on the app and by the time i get there my order is ready. The workers are also nice.

Loved the flow of things. Energy was good and I can't believe I've never had one of these bowls before! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Burlington, North Carolina

While the smoothies are okay, the people taking the orders do NOT give complete info. The menu is too small to read the fine print. I was told there is sugar in the drink. Leave that out. They do not say anything about all the ice (filler) they use. What a shame. This place has such potential but they are more concerned about their bottom line (dollar); they don't care enough about their customers. read more

the wait time is absolutely ridiculous. the staff just don't care at all and are often rude to customers.

The service at this location is great when not short staffed and drive-thru is open. The District Mgr, Bri is always professional and puts her customers first. I'm a regular customer and she always provides friendly and exceptional service. Thank you, Bri!! read more

Food was decent, smoothies tasted like how ice taste when been in freezer to long and place was filthy and bathroom was filthy...I would never have eaten food had I noticed the filthy first...do better read more

Great little spot for smoothies and healthy bite to eat. Everyone said hello welcome when we walked in the door and we must have picked perfect time because there was no line at 5:45pm on a Sunday. It was hard to decide between all the yummy options and I even changed my order after my boyfriend chose - all smiles and friendly service. Great service and the smoothies were delicious We got a banana paradise and an island green read more

They don't even deserve 1 star but I had to give 1 star to post the review.. They are never open consistently and they just stop taking orders when convenient. I advise against going here. They are not worth your time, money, or effort. read more

I wouldn't even give it a 1 star. The staff is horrible they do not care. I saw 2 roaches by the mobile/pick up orders that was my key to leave and will never be back. Thankfully 2 places close by have opened in the area and I will be taking my service else where. read more

I'm Not sure what happened but now it's employed with older folks and not highschoolers. The older folks are rude af. never open at the correct time. Never have smoothies. Never open the drive thru. The smoothies are watery. I'm not sure what happened. This place has tremendously declined. Deff needs new management and better trained Employees with their rude a$$es. read more

Management does a terrible job of stocking the food. They are always out of pesto, chipotle Mayo, bananas, maple sweet potatoes, all different types of chips. Choices are always limited because they are always out of so much stuff. read more

I can't even review the smoothies. I came yesterday and only the drive through was open, waited in line for 10 minutes without moving so I had to leave to make it to work. I had time today so here I am, sitting in line, it's been 25 minutes and I've moved up one car. I don't even think the current car thats been sitting at the window for 15+ minutes has been served at all. I have no clue what's going on but even if you're short staffed, transparency would be nice. I'd like to try this Trop Smoothie but I'm not sure I'll ever get the chance to. read more

Ordered a chicken quesadilla and a smoothie. I was disappointed by ordering a $6.99 quesadilla that only had 3 small pieces of chicken and very little filling. I wish I was exaggerating about 3 small pieces of chicken and very little filling but I'm not. The smoothie was good as usual but the lack of substance in the quesadilla was unbelievable. I would be embarrassed to serve something that small and thin for an entree. If a restaurant serves quesadillas at the very least they could put adequate filling in the middle. read more

The best tropical smoothie meal I've ever had at any location! I've had some terrible experiences here at this location, pre-Covid days. My smoothie was perfect and my veggie hummus wrap was also, not sure what changed but I'm glad it did. Great customer service, great meal, highly satisfied! read more

Do not I repeat Do NOT go through the drive through..... they should just shut it Down.... 45 mins just one smoothie and one wrap... they can't handle inside and drive through at the same time read more

Fast food disguised as healthy. Be careful with the smoothies, after chugging my seemingly "healthy" Avacado smoothie, I looked at the nutrition facts to find 100g of sugar and 700 calories! read more

This tropical smoothie is absolutely horrible. Service is the worst. Past few times I have been, we have waited in the drive thru for over 30 minutes with at most 1 car in front of us. It would be different if they were busy, but we just walked in to see and all of the employees were standing in a circle talking & ignoring their work completely. Anyway, we never got our smoothie. read more

I hate this location. Every single time my family goes the smoothies are never correct. And they are always WATERY! You can see it coming through your straw thin, see through and clear. Nothing like a smoothie should look or be. I hate that it's the only location near me. read more

Tropical Smoothie Cafe - SUNRISE SUNSET watery - Juice Bars & Smoothies Near Me - Burlington, North Carolina

Not a big fan of getting 90% of my order, then when the person working smoothies makes it obvious she forgot to make mine, makes everyone else's in the store while I wait for her to fix her mistake. Bad business practice. read more

I ordered a wrap and a smoothie. The smoothie was fine but the wrap on the other hand was a bit questionable. I finished one half of it and got to the second half and found a plastic tie for bread. Come on y'all. read more

Tropical Smoothie Cafe - BAJA CHICKEN WRAP - Juice Bars & Smoothies Near Me - Burlington, North Carolina

Good smoothies, but not worth the 40 minute wait for one drink. I've been there a couple of times thinking it was just short staffing but it is consistently a long wait. read more

I really hate to say it but I get aggravated every time I go here. The smoothies are 50/50, because I always ask for no sugar but I know that they still put it in the drink when my stomach gets upset. Also, today I went there and sat in the drive thru line for 30 minutes and then went inside and the girl wasn't very welcoming... I waited a total of 45 minutes. FOR A SMOOTHIE?! I can't believe I waited that long but I was so thirsty and needed something light. read more

We ordered flatbreads online, came in to the store and waited 20 minutes. We went up to the counter to inquire about our order and they then told us that they DIDNT HAVE FLATBREADS. If we had not asked, no one would have told us and they would have just kept our money. read more