Not sure how these guys have a 4.9 rating, this is EXTREMELY deceiving as my experience was an absolute mess from start to finish! Tron hired a 3rd party contractor to actually complete the work on my home - this crew was unprofessional, sloppy, & impaired under the influence of marijuana while working on my home! The worker had his pants pulled down with his rear end exposed the entire time he was at my home - not something I want to look at or have my wife and kids see when they look out the window, absolutely DISGUSTING! The crew arrived without proper supplies, and came back smelling like marijuana which I noticed immediately as soon as they returned and exited their van - I'm pretty sure they were actually smoking in my driveway when they got back!
They left my home with the job incomplete - I had to beg to have someone else from Tron actually come back to fix the rushed, poor & sloppy work that was done by the 3rd party crew. Which delayed the project even more, in order to have someone else re-work and fix the mistakes that were left by original crew - what a complete waste of time and resources (my time and money included!)
Customer Service is absolutely non-existent! Operations Manager was disinterested & nonchalant about my concerns after I addressed them with her. I was left ignored, without my issues being acknowledged or addressed...she was very rude and disinterested with all of the problems I brought to her attention. The only thing she and Tron care about, is getting paid for the a botched project that took WAY too long to complete (and actually remains incomplete to this day). Tron remains unapologetic and refused to accept any responsibility or make any sort of attempt to resolve this mess! Extremely disappointed and feel taken advantage of...this shouldn't happen to any home owner, there's simply NO EXCUSE!
I was grossly overcharged and I overpaid for a job that turned out to be executed by a cheap, sloppy & disorganized 3rd party crew. I could have just hired a random roofing contractor on my own if I would have known this was the case. And actually would have been better off, and saved A LOT OF MONEY! Tron did nothing to resolve any of the issues I experienced with this project. The crew rushed through the job, was careless & sloppy, and left my home looking WORSE than where it was before we started! Customer Service is non-existent here! I reached out several times to address these issues, and I was IGNORED! Tron only cares about getting paid, and once they do, it's no longer their problem! The job was delayed and never fully complete, yet I keep getting harassed by their billing department - after nothing was done on their end to accommodate for any of the project issues, or any sort of accommodation or responsibility taken by Tron for ANY of this mess! What an absolute joke, there is NO EXCUSE for this type of negligence to occur, especially by a company that wants to be viewed as a credible and legitimate restoration company - something Tron clearly IS NOT! Don't waste your time or money with Tron, you will regret it! read more