Came in looking for a few bags to take home as Mother's Day gifts, and Fei absolutely blew me away…read morewith her exceptional customer service. I've been to many Coach locations across North America, but this was hands-down the best experience I've had. Fei was incredibly attentive and helpful. One of the bags I chose was the last one available company-wide, and she made sure I inspected it thoroughly just in case there were any defects (thankfully, there weren't!). For another bag, she went above and beyond by offering a brand-new one from the back since the floor model had a small imperfection. When I mentioned I couldn't take gift boxes due to luggage space, Fei kindly provided me with folded boxes and gift wrap so I could still present everything beautifully when I got home. She included boxes for the purses, and even smaller ones for wallets and card holders. Fei, thank you for making my shopping trip so special you're truly amazing!

The customer service at this outlet is outstanding. I had been searching for a specific purse for a…read morewhile and each store I contacted (both here and in the US) advised me that they didn't have it showing in their system, nor could they find it at any other location. As a last ditch effort, I called this location and much to my disappointment, I received the same response. It was not the answer I wanted to hear as much as it was not the answer she wanted to give so she asked me to hold while she took a physical look around the store and in the back. Tada! She found my purse!!! I'm still not sure why it wasn't showing in their inventory but I was thankful that she took the effort to actually look for it. It was late on a Wednesday night and I knew I wouldn't be able to go to Niagara Falls until the weekend so I asked if she could hold it for me. From what I understand, they typically only hold an item for 48 hours but she extended that for me to ensure the purse would be held until the following Monday, giving me plenty of time to make the trek out to the Falls. We left after work on Friday and two hours later, I had my purse. :)))) The store itself is nicely laid out and, at 6pm on a Friday, was busy, but not overly crowded. All of the staff I spoke with were friendly and ready to help. My overall experience at this location was excellent and I would have to say, it's definitely worth checking them out.

Picked up a fantastic Solair outdoor chair at a great price. They have a lot of new mid-century…read moremodern inspired furniture as well as carpeting and some lighting. Really well made stuff at a reasonable price. The owner (I assume) was really nice and helpful. Worth a stop in if you're in the area.

Overall experience - VERY POOR CUSTOMER SERVICE, if you have an issue that arises…read more Where do I begin... Ordered 2 loft chairs and a couch, paid in full the date that the orders where taken - no issues right now experienced, this is late August of 2020. Come October 2020 got told delays because of COVID - no issue, I understand. Get told by Elizabeth that I should receive 3 pieces by early December. Come December no email or call from Elizabeth explaining delays. I HAD TO CALL HER to ask about my order and get told should be coming mid December, understand but not upset. Got my first part of the order, couch no issue. But second order missing... end up getting the 2 loft chairs end of December 2020. Called Elizabeth and stated one of the chairs is damaged - the leg point part broken. Get told by Elizabeth to send her email with pictures and I do as requested on December 16,2020. Here is where my issues start... January passes, February 2021 comes and no update from Elizabeth. So on February 13, 2021 I email asking for an update. Funny part here - she forgot ALL ABOUT MY DAMAGED CHAIR RECEIVED. But she said she will contact manufacture . Receive update from Elizabeth and gives me tracking number. Then on February 16, 2021 I get a message from a neighbour indicating I've had a parcel delivered to THEIR ADDRESS. Pick it up and discover the WRONG ADDRESS WAS GIVEN to the manufacturer by Elizabeth. So I email her explaining that I was NOT A HAPPY CUSTOMER WITH MY OVERALL EXPERIENCE AT THE STORE - with the way my issue was handled by her. As one can imagine, if my neighbour was not honest, I would be out a replacement leg and this loft chair would be useless. Today is March 4,2021 and no response has been received to date from her explaining or providing some form of customer service. Overall, would I recommend this place to a friend, family - NO BECAUSE IF AN ISSUES ARISES SHE TURNS A BLIND EYE AND IGNORES HER CUSTOMERS.

Another nice store at this outlet mall in Canada. I like their shoes even though I don't buy them…read moreoften. Their stores are always open and well lit. Their staff well trained and helpful. This mall is terrific and I stop here whenever I can. But pay attention to the exchange rate if you are coming from the US. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have. 104/R-a-D Challenge

The shop has quite a collection so it's not that bad. The pricing is ok and good sale on lot of…read moreitems.

I was here earlier this week. What a great experience! It's really hard to find a wide selection…read moreof Pink Tartan items in one place, so if you're a fan of the product line, you will love it here. Even though the store is super neat, stylish and beautiful. Krista, the store manager, didn't hesitate to welcome me into the store, with a baby, a massive stroller and 2 dogs in tow. It's a dog friendly store. She was really great. No pressure to buy. I tried on a few items, and she made some thoughtful suggestions. Definitely not an outlet experience, it was very much focused on customer service. I would definitely return. Also, many of the items are so classic, they make great staples in many wardrobes.

i visited the niagara falls store, not bad, starts from 5 bucks, but dont expect any quality!!!…read morethey sell fake perfumes, which i dont buy... shoes... and clothing, i bought some tops and skirt, dresses thats ok for this price , and it was cool that at the niagara falls mall where the casino is they closed at midnight while every other shop closes at 6pm

I happened upon this local boutique while meandering in Jordan Village. They carry a number of…read moreon-trend pieces for men and women, including clothing and accessories. I was fortunate to find a cute dress with full skirt and puff sleeves that was on sale for 40 percent off regular prices. They have a clean and spacious dressing room so that you can try pieces in before you buy. I recommend stopping in to peruse this shop if you're in the area.

Small shop selling local fashion creations in support of the Jordan Museum…read more Women's fashions and accessories from local artists available to support a good cause. Stop by and find something special for you or someone on your shopping list.

It was raining and we were exploring the town of Jordan, Ontario. This is a fun shop. Beautiful…read moreitems at fair prices and no tax. There is clothing, jewelry, handbags, food... you can surely find something to support the work that these women do.

This place has many nice brands that are hard to find in other stores around Burlington. The staff…read moreis always sweet and patient and really know their stuff! The store is always clean and well-organized, and if you're just browsing and don't need help the staff will leave you alone to shop - no annoying, overly aggressive sales people. I love that they've added in Jeff's Guy Shop too, so my boyfriend is less annoyed with my shopping. It is a bit pricey though. It's also in a great location right downtown, so you can stop in on your way down to, or back from, the lake. I stop by Joelle's every time I visit my parents in Burlington in summer.

I love this shop. Merchandise is always changing, a nice mix of trendy and classic styles of…read moreclothing, shoes and accessories. Staff are helpful without being too pushy. Count on finding something you must have each time you stop in. Their buyers have the best jobs, it's the kind of place I would like to own.