Great customer service! Quick, easy and very helpful. I will definitely use them again.read more

Great service. I recommend this financial source. Fast, fair and courteous. Payments onsite and it…read moreis what it is. An emergency loan.

Great Customer Service And Resourceful Options For All Banking Needs; ThAnkhs Sylvia!!!read more

After more than 25 years with NCU I am leaving because of rude treatment by staff at the flower…read moremound location. I had both daughters and a granddaughter open accounts at NCU and we are all in the process of moving our accounts.

This place is so clean ... with a friendly staff who is willing to take their time and sit with you…read moreand discuss what is needing to be discussed. But at the same time .. they are quick on their feet and very helpful ... not just friendly ... if ya know what i mean... Wink**

This is for all BOA's..... of you have your money there take it out! I deposited a check from a…read morelegit Bank that was for an ESOP Stock...... All I can say is I will not do anymore business with a bank that doesn't care..... screw this bank....

I called in 10 minutes before they closed to refinance my loan. Chelsea the store manager was…read moreextremely friendly and helpful in getting me taken care of. She stayed on the phone with me even past store hours to make sure everything went through. I am very appreciative of her efforts!

The manager at this place horrible. People skills are super bad and can't get people payment…read morestraight. No training.

THE TELLER IS A THEIF. One of them stole $300 from me last week. She purposely shorted me when I…read moremade a large withdrawal. She wasn't wearing a name tag. She is the white, around 5'3 or 4, brunette, 40ish year old teller. I watched her count my withdrawal, and thought it looked short. My kid was climbing on the furniture so I wasn't watching her as closely as I should have. That's on me, but I've been banking with Prosperity for years and never had an issue. That being said, this is the first time I've visited the Coppell location. I took my large withdrawal to deposit it in another bank, and that teller told me I was $300 short. I immediately returned to Prosperity and went to the same teller and told her the amount was short $300. Her response was, "I counted it out." She tried to imply that it was somehow my fault. I pretty much cut her off at that point and told her that I thought it looked off to begin with and I should have spoken up then, but that it most certainly was off. She said, "let me check my drawer." She then moved to a position where I could not view her and her back was to the security camera. She then came around to my side of the register and handed the money back to me: "here you go". That's it. That's what she said. She did not count it out in front of me. No apology. NOTHING. I actually had to ask her, "it's all there?" To which she responded, "it was in my drawer." Needless to say, I counted it myself about 5 times before I left. It was all there now. I left and called customer service to report it. They agreed - this sounded weird. They messaged the manager, and asked if I wanted a call back. I said the manager didn't have to call me back, and she didn't. NOTHING. If one of my employees tried to steal money from a customer, I'd most certainly follow up. DO NOT USE THIS LOCATION. IF YOU DO, COUNT YOUR MONEY 3 TIMES BEFORE YOU LEAVE.

Imagine banking with a bank for 20+ years and being happy with the service every time... till going…read moreto this trash location. I'm not sure the bank tellers name but she completely disrespected me. I told her I needed a cashiers check and obviously had cash on me and mentioned a deposit of this so I had enough. Instead of listening she told me " I don't have enough money". She wanted to be disrespectful. Not sure if it's because I'm not white but she gave me huge Karen and prejudice vibes. Then she gave me back lip when she messed up my cashiers check. The disrespect was so bad I had to ask her why she was being that way. I will be canceling my account this Friday and I hope it's her. Don't go to this location.

Just another bait and switch Don't believe them when they say you are pre-approved. Don't believe…read morethem when they say no fees. Don't believe it when they say quick approval process. And I'm so tired of heavily accented customer service reps that you can't understand. Do yourself a favor and bypass their bullshit pitch. This company lies and has no qualms about deceiving you. They should be ashamed of themselves and their business model.

This place is an utter jokes. Having clowns run it would be an improvement. This is the classic…read morebait and switch. Basic misleading advertisement and should be illegal. Told I was Preapproved for a loan @ 20% for11,500. Sent my initial paperwork and it was supposed to be unsecured. Get an email Asking for the following: * Social Security Card * Identity Document * Picture of Front of Vehicle * Picture of Odometer * Picture of Rear of Vehicle * Proof of Insurance * Vehicle Registration Thus I called an they said that I was preapparoved for the unsecured loan for 11,500 pending a hard credit pull. Being "preapproved" for a loan means a lender has given you a conditional commitment to lend you money for a specific amount, assuming your financial situation and the property (if applicable) remain consistent and you complete the loan application and final underwriting process. Well not to Reprise. It is their opportunity to lie and manipulate you into a higher interest loan and make it a secured loan. Don't walk, but run. Dont consider and skip this company. I have other options that I can exercise in 6 months. I am paying for a loan that equates to a monthly payment double what Reprise offered or wait didnt offer but lied about. If I have paid that loan for almost 3 years yet you think I cant pay yours without baiting me. As I said it is a circus.

i went in the make a pai today and Yanet was rude. Act like I was bother her. She was so unfriendly…read morerude the whole time. Made me so uncomfortable... I can't wait to pay my loan off so I don't have to see her again... I would never refer anyone there at all

I'm a government employee impacted by shutdown after not receiving any income for weeks I went in…read moreto talk to bank manager Veronica she went above and beyond to see what the bank was offering to help. To receive a deposit with her help has lifted a lot of stress on me. Thank you again

I'm really happy to have this bank account. It's right next to my apartment and setting up and…read moreaccount was easy and everyone was very friendly. The best part is all I have to do to avoid a monthly service charge is make 8 transactions with my debit card or keep $100 in the bank. Neither of those options will be a problem for me. The first day I had the account I was able to log in to my online account and the app and use Zelle to pay a family member back. I also received a couple checks until my check book arrives which is exactly what I needed. Also they have a change counting machine in the lobby that will count all of your change for your and it's Free...Sold! I saw there was only 3 people complaining about this bank in the reviews so I wanted to leave my opinion. If I ever decide to leave this bank and I have problems I will update my review but being a new customer I'm satisfied.

Never have a problem here. There is not ever really a line and when there is the tellers get the…read morecustomers taken care of pretty quickly. The outside drive thru doesn't have open lanes so you have to walk in but if you need an ATM they do have drive up ATM's available. The location is not super convenient but it works fine.

Cool bank, they had an ATM sign that did Michael Jackson's gravity defying dance moveread more