This location is extremely convenient from both 121 and Beltline and since it's near the Sandy Lake…read moreand North Denton Tap intersection, it's convenient to most places in Coppell, Grapevine and Flower Mound. In regards to location, you can't get much better than this. I do not use this location for personal banking, this is the current bank we are using for our deposits at work. Another thing they have going for them is they have a drive thru. The last two banks we were using either destroyed and removed their drive thru or had construction blocking it. It's nice to have that convenience, as well as the night drop. Self service in those ways is quite convenient but when we need to collect deposit slips or get change, we have to go inside and it's just a gamble as to what you will get. Sometimes they are well staffed and we beat the line and everything goes smoothly. However, over the last couple of months, the problem visits seem to occur more often than not. Often they only have one teller working and this is during peak times, always between 10am and 2pm. That's just terrible staffing considering how many businesses are going in here each and every day. I understand payroll constraints and having trained staff available, but it happens way too often. During these times you will be in line longer than a lunch break, so be warned. It has also happened several times where the deposit slips are in the bag when it's returned, but not the change order. This is fine when it's caught and pointed out, though it doesn't inspire confidence. However, there have been two instances where an employee returned without it and when we call up to the bank, we have to wait for them to count down and confirm they are over on cash, before we can retrieve this. This can really slow down both our business and the bank, so it would be nice if they were more careful and better staffed to prevent either issue from happening. I should be able to send someone on a bank errand when I can't go and prioritize my time as needed at work. They know who we are, yet I can't count on everything to go smoothly, that causes undue stress. I also find it disconcerting that it continues to happen, despite myself or another member of my team pointing out they are getting in the habit of leaving it out. When things are going well, it's at least 4 stars, 5 with the convenience of the location, but when things are bad, they are bad and more like 2 stars. It averages out, but I recommend you not exiting the line until you check everything very carefully. Returning to fix a mistake may not be a big deal when a place runs like a well oiled machine, but here it might take half your day.

Lynnette Soto the Branch Manager and Roxanne Robles, helped me and advise me in a very professional…read moremanner! Both ladies were amazing and give me a quality service. I recommend 100% this agency

This location makes the Plano location look like a horrible alternative universe. Mira at the Plano…read morelocation could learn a thing or two from the ladies at this branch. Tiffany and Yolanda were consummate professionals and reminded me of the reason I joined this bank years ago. Professionals and an absolute joy to engage with. These wonderful ladies are your mascots Bank of Texas. My honest opinion is If you model your staff after these ladies you'll be doing right by all your customers . More Tiffany and Yolanda engagement and LESS people like unprofessional and incompetent Miserable Mira.

"We go above so you can go beyond??" NO don't buy that! My mother passed away and had a small…read moreamount of money in a bank account. We initially provided all the paperwork and affidavits etc.. to receive the funds. Now multiple phone calls later, multiple emails later a trip to the local branch, showing them their own communications and STILL can't get the funds (less than a thousand dollars). After asking to see a manager at the Coppell location come to find out no managers in the bank and no one other than bank tellers? I don't bank with Bank of Texas and would never bank at Bank of Texas and would never encourage anyone to bank at Bank of Texas. I once again provided them today the same paperwork that has been provided to them times before. It's not about the money it's about the indignity that you feel trying to close out your deceased mother's bank account.

Comerica Bank, has a number of branches and one of my top two favorite branches is located up in…read moreCoppell. The manager Melony is on top of her game, she has given great advice over the years! Thank you Melony for not only given great advice, but the customer service has always been spot on! This branch is always clean and shiny! Everyone has smiles on their faces when you enter. I have had an account with them for years and years. I have never met or heard from my main banker, but yet their are two folks at the different branches that shine above the rest! Thank you Melony for your time, hard work and customer service!

Negative stars need to be added for this bank. Worst bank I have ever been a part of. My debit card…read morethat was issued never worked. I had to make multiple trips to the bank to get it correct. The card never worked. I ended up closing the account due to the bank and staffs inability to get the account working properly. So two years later I go to open another account and Comerica has reported me to some banking bureau for $100. So now I can't open the account and now have to go back to the worst bank in America (Comerica) to get this straightened out. My advice is to keep your money as far away from this bank as possible.

Coming to this Bank of America makes me wonder why I have my money in this bank. Terribly slow…read moreservice, inconsistent rule enforcement and several employees standing around doing nothing while I wait over 20 minutes to withdraw cash. I'd recommend going to a different boa if not an entirely new bank all together.

The parking lot and drive thru is shared with a small elementary school, dentist, and car wash…read more They had two drive up ATMs and both were not working when I tried to utilize them!! The one other time I was at this location, the tellers took so long and were not very attentive with what they were even doing. The teller asked me 4 times what I was there for because of her lack of concentration.

Spoke to what I assume was a banker , Yasmine, over the phone and she was so rude. Not helpful at…read moreall and was just ready to hang up. Terrible customer service.

I recently got married and went in to change my name and all that entail and we had Desmond helping…read moreus. He was super nice and we have since been back for a few things and Desmond is always super helpful. Yes the interior is very outdated but I could care less what it looks like I came for great customer service and that's what I got.

This place is so clean ... with a friendly staff who is willing to take their time and sit with you…read moreand discuss what is needing to be discussed. But at the same time .. they are quick on their feet and very helpful ... not just friendly ... if ya know what i mean... Wink**

This is for all BOA's..... of you have your money there take it out! I deposited a check from a…read morelegit Bank that was for an ESOP Stock...... All I can say is I will not do anymore business with a bank that doesn't care..... screw this bank....

Nice people here but whenever I have gone in, the tellers seem to be horsing around behind the…read morecounter. People seem disinterested. While doing a transaction, the nice lady that was working on mine had to take a break so she could gossip with her coworker. I double checked my receipt because it just didn't seem like she was paying attention. Any managers around?

This is the slowest Chase Bank I have ever been to. Sitting here with kids in the back of the car…read morefor 15-20 mins is not an enjoyable experience. I was happy to see one so close to my work, but i will not be returning here. This is the third time I've had to deal with this.

I LOVE Frost Bank!…read more LOVES: 1. The customer service number (even the 800 number!) is always answered by a human being. This is THE MOST attractive thing about them! I cannot complain about customer service. 2. The girl that opened my account called me at 30 days, 90 days, and a year after I had my account opened to see how I was liking it. They might even call at 2 years! 3. Sometimes we OD our account (I know! Bad!!) and most of the time they refund the fees...sometimes even without us asking. 4. The mobile app is great and easy to use and you can even cancel or freeze your debit card there in case it gets lost. 5. Website is hugely functional and I can do practically anything I need to do there easily without having to hunt. There are some improvements that could be made. (I updated these from a list of 5 to 2 from my initial review. So many improvements have been made!) 1. I would love a location in Denton or Corinth. I'm so happy they opened a Lewisville branch! 2. When you leave the website and go back, the login screen doesn't appear. It just says "Welcome -your name-!" And when you click my accounts, it errors out and makes you sign in. It would be much more convenient if you could just sign directly in.

Best banking experience of my life. I have been with them for three years and have no intention of…read moreever changing. The best customer service I've had at a bank. Unlike plenty of other banks I have experienced, this place is honest in policy and practice. Nothing sucks more than feeling ripped off by our own bank.

Do not borrow money from this company. They use very shady intrest techniques Recently we borrowed…read more16000 from this company and paid it back in the sum of 23000+. We were quoted payoff and we paid trying to get our auto title back. Since we paid our total due we received additional interest x 3 times in various amounts. we will never use this dishonest company again.

I was approved for an unsecured loan then it turned into a secured loan using my paid off vehicle…read more Sent them all the info they requested. Did a verification call on my home phone and both of my cell phones. They said everything looked good and that was all they needed. I received an email a few minutes later stating the loan was denied because they were unable to verify. I even sent in my DL and a video of myself. What more do they need to verify me. Total waste of my time. I would never recommend this company to anyone. Horrible experience! Larry M

I've been with neighborhood credit union forever, Never had any issues with the bank, app or online…read moreservices. Ashley helped with all my needs, really great service and straight to the point! Highly recommend.

I have been with these folks for over 3 years and they have literally denied every damn dispute…read morethat I have put through. The absolute worst ever- I'll definitely be looking for some where to place my money. We don't even have an ATM on the Southern side of Dallas. You literally have to travel all the way to Arlington or Oak Cliff which is sad.