The worst mobile app in Banking history. A check deposited on the mobile app Friday afternoon won't…read moreeven show partial deposits until Tuesday MAYBE. Prepare for less than a handful of locations to serve the entire San Antonio area, an unreliable App, and locations half a city apart. Best bank elsewhere.

This location in The Quarry replaces the location that was on Austin Hwy near WalMart…read more It was a smart move because this location is more accessible and closer to the center of town. I love the open and fresh interior design and same helpful and welcoming attitude of the employees. There was a steady stream of customers and they all seemed as happy I was to be Navy customers. Great job Navy FCU!

Relatively new this is easy access from Basse rd though the parking lot is another corner like…read moretriangular shape . Across from HEB Professional, friendly, clean, spacious. Highly recommend and I would return in a heart beat to do business with them especially Emile

I love the female officer there she always opening up the door for me, and always greeting me with…read morea smile I feel even more safer coming after hours knowing there's security and that she there she evens walks me to my car with no problems.

Frost used to mean something in SA. High end service and dependability. Now, I've had enough. The…read morecustomer service is horrendous. Their data breach is epic. This institution has fallen hard. Consider another bank. I am.

Quick service and friendly staff. Nice to have the option of using a bank with local roots.read more

Stranded with a payroll check from Houston. No one would cash it…read more She worked her magic! Saved us from having to panhandle home lol Thank you so much! Amegy and its employees are awesome :)

I don't know what they did to BofA, but it's a mess. Zero contacts with customers, you need…read moreappointments to deal with any on the skeleton staffs. After almost 40 years of banking there, I'm seriously thinking of moving banks.

Excellent customer service. First time at this location, better services than I experienced…read moreelsewhere.

Nice office very cozy Friendly staff…read moreWork station for customers Private rooms for meetings Conveniently downstairs from my apartments Free and plenty of parking Cute neighborhood branch

Rating on investment is a 5. Assistance in office and 24 hour representatives I give a zero.i…read morecalled the 24 hour representative number When I wanted to cash in my mother's shares .I would get different answer from different specialist when I called. . I needed to make a name change as she remarried . I was told I had to drive to Houston (3 hours away) to make my mother's name change, and bring her marriage license and her financial power of attorney as I had to start managing finances. In Houston 1 person was in the office. I gave him all the documents , he photocopied them but seemed a bit distracted talking to someone who was not a client and came to visit. He gave us a paper that needed to be notarized and gave us directions for a mailing, packaging center that had a notary public. I asked wasn't this something that could be done in office. He said it was a Friday and he was the only one in that day and was not a notary, which Schwab should have taken the time to make him one if he was going to be alone in the office . The office was very large so I can't imagine everyone took the day off at the same time but yes they did. Later on I sold shares and asked for the check to be mailed as I could not transfer it to her bank as it was not listed as a choice. No representative could figure out why OR talked to any supervisor to have their IT people look into it. I needed the money to pay her rent, a representative told me he could overnight the check even though it was a Friday. The next day check did not arrive, Monday it did not arrive. Finally Tuesday it arrived but with the wrong name ( we did make the name change). Of course the bank would not accept the check as her first name was the only match to her account.When I called the representative number they did not have the necessary paperwork for the name change... thanks Houston office that's why I drove 3 hours. I mailed in the information ( again) and turn around was 14 days. By that time I took money out of my personal account to cover her rent. The rep told me they would put a stop payment on the check with the wrong name. I went into the office thinking in person would help with this transaction. The man who assisted me was very courteous but said the amount he saw in the computer was not the same i quoted as her available monies for withdrawal. He said it showed money was taken out, the exact same amount as the wrong name check with the stop payment I received. I told him there was a stop payment which he did not see because the previous rep did not enter the phone call details I imagine.Luckily the check was in my wallet to show it had never been cashed otherwise she would have been out of $7,000 dollars. This front desk gentleman told me he could do a wire transfer which I agreed to. He kept telling me he wasn't familiar with the form and possibly it was not the correct form to use and wasn't sure if the transaction would go through. Again no one in the office to assist him with this question. At this time I felt this was a ploy from Schwab to keep me from getting the money for my mother, because so many wrong answers , poor attention to detail, personnel not knowing the correct form to use .. it was so frustrating!!! I did finally transfer money into another bank account of hers that was listed in the site . The rest Of her money still is in Charles Schwab because now I will just transfer it into another bank account then transfer again into the correct bank. So it seems everything is fine until you want to sell shares and get money.

I came in Thursday August 6 for a cashiers check. I didn't notice the transaction went thru twice…read morefor over 1600. I got an over draft notification on Friday. I thought it had to be a mistake on my end so I add money to my account immediately. Turns out it was a computer glitch of sorts. I return to the same branch to have it sorted out. I'm there 45 minutes before the manager intervenes. Ridiculous. Unprofessional. Unknowledgeable on Robert's part. He was on hold and back and forth with teller support for over 20 minutes and all they came up with was, I've never seen this before. Unapologetic and uncaring of my time. Was at bank one hour. Left without resolution. Credit was given to my account sometime afterward. Closing my account because that's unacceptable.

I had an appointment to have something notarized and had to wait a while. The employee said I…read moredidn't have an "appointment" just that I had said what time I was coming in. I was annoyed, but then got a very nice apology note. Mistakes happen, but it was classy of them to follow up like that.

Just got done working with this bank my honest opinion they wasted our time. They took more than 14…read moredays to give us an answer on the first day we contacted them. I would not recommend them they are very disrespectful and rude. Whenever I would communicate out to them they would totally ignore me and send a response over to my husband. He then told them to communicate with me because he was at work and did not have time they still continued to do the same thing. As far as the home loan they do not seem as knowledgeable as they advertised themselves to be. They denied the loan based on this statement "we cannot be sure you will be at the same job in 3 years" nobody is secure these days that was a horrible statement to give and a "dumb" reason to deny. Our credit scores are in the high 600's my husband is making three times the amount of minimum wage in texas, our other income is SSI so it is stable yet they chose to deny us. I contacted HUD to file a claim and have it escalated. The lender named BEA stated she could not communicate with me because I was not on the loan yet she contacted our realtor without our permission to discuss our financials. Once I contacted HUD she had her vice president Sarah De Leon contact us and stand up for her. She basically ghosted us once we contacted HUD. They do not get back to you immediately they make you feel like you are not important and they especially make you feel like your hard earned dollars do not matter. Very unprofessional and disrespectful no southern hospitality here. I do not recommend them to anyone. Horrible experience and horrible representation for their "Great State of Texas".

In terms of a loan agent relationship, Keri Moses at Jefferson Bank is pretty stellar. I closed a…read moremortgage with her several months ago in a particularly unique and tricky situation. Keri made it happen, and her team delivered. I have a bullpen of mortgage providers I reference for competitive rates. My real estate agent Carey Morgan recommended Keri though, and when I talked to her, her rates were spot on with the absolute best I could find online. Honestly, I've enjoyed working with a local San Antonio bank. It's been a pleasure with Keri Moses and her Jefferson Bank team.

Don't ever buy a car from here, 1- when i went to buy the…read morecar there where mug in the trunk 2-there was no original key and they didn't mention until the purchase 3- I bought the car at daylight I didn't realize rear right taillight was not working correctly ( they didn't tell me that problems 4- second day my car's sound system stoped working 5- they give you empty tank and try to screw you over every penny

This place is a scam. You tell them what car you want and they come back with a completely…read moredifferent one. They become unresponsive when you say no. Give us this, give us that (this and that being documents so that they can run your credit a million times) yet they never can deliver. I'm taking my business elsewhere and filing a complaint with the Better Business Bureau. Rafa and Andrea - you are on notice!

They charge $6 to cash a check written on a Broadway Bank account if it is a business account…read more Taking bank fees to a new low.

Small but pertinent piece of advice. Save your money in a place that isn't gonna go out of business…read morein 5 years. This bank is horrible. First off, this is not a credit union yet it is small ( few locations). They hardly have any type of banking technology. They call an unreliable online banking site and an out dated text alert system ( which notifies you 5 times a day the balance you had last week), technology. They have no 24/7 hotline. No ATM deposit system. No incentives to sign up with them. In fact I had to pay 6 bucks/mo. for a regular checking account. Their rates on everything are bad. How much of an inconvenience this bank is pretty obvious within the first month. They boast about hospitality but that's because that is all they have to offer. Apart from all this the worst thing about this bank is that they have contradicting policies. You won't get the same explanations, results or answers every time. Do not bank here trust me! So many better alternatives.