ER nurse response is poor. Patient used the nurse call for pain meds for broken arm and for…read morebathroom, response is taking way too long!

AU may meet your needs if there is an emergency. Any post emergency care is lacking. Doctors…read moreHospital may be the only one in Augusta that gives the best service.

Everyone there is nice and friendly and very helpful and they listen to your concerns and what's…read moregoing on with you and tries to help you

My disabled brother was brought into ER on Wednesday. Hes non verbal and has CP. He was admitted…read moreand treated for 4 days. Every single staff member treated him with dignity, respect and provided excellent care. While I was not the patient, but stayed with him the full time, the staff also often asked if I needed anything. I would definitely head to Doctors Hospital again if the need arose

This hospital is a joke for care that's life saving. Heaven forbid your insurance won't cover a…read moreneeded test while admitted that could save your life. Nope. Sorry- won't do the test... they play off obvious signs of life threatening illness and tell you to make an appointment for out patient care. THEN they can address it. I pray none of you experience what I did and end up losing your mom; your best friend or otherwise like I did.

The only reason I am giving this review a two is because the doctor was somewhat apologetic for the…read moreway me and my husband were treated yesterday morning. My husband wanted to take me to the doctor to get seen because I haven't been feeling well for the past couple of days. We got there at 10:00 am and I expected a long wait in the waiting room. I updated paperwork with my new married name and turned it in to the front desk. The front desk obviously did not update my information because I was continuously called by my maiden name, which caused confusion. I told the nurse that my name should be updated now according to my insurance. I did not get a response from her. Then when the doctor came in to take a look she kept saying "it is not Covid. I will test you for the flu. I can test you for covid but I do not recommend it cause it will come back negative." I trusted this doctors word. My husband was alarmed because I was showing symptoms of covid even though they are mild (thank the Lord) but we allowed the flu test. The tech came in to administer the flu test and then said it would be a couple of minutes. After 1 hour and 15 min I asked my husband to please check at the nurses station for the test and he came back saying the nurse was "working on it". No one came to check on us or tell us if we were next to have our test results done. I understand the healthcare system is very overloaded and I appreciate/respect all doctors, nurses, and medical professionals. However, we ended up waiting in that exam room for 2 hours without anyone coming to speak with us about my test. When I asked another nurse to please check I told her that they had my name wrong in the system so it could be my maiden name or my married name. The doctor came back into the room and responded "oh it's you." And darted back to find my test results. It ended up being that my results were just laying in a pile and no one had come to check on us. The doctor came back and said my flu test was negative but she did not recommend I have a covid test taken. We left very upset and went to another office called urgent MD and was treated within 30 min of being there and was out by another 20 min. It turns out I am positive for the covid virus. The bottom line is I trusted that doctor at this office to make a diagnosis and to help me get well. But because of miscommunication and no follow up I could have infected hundreds of people at my job, grocery store, and etc. The doctor was somewhat apologetic like I said but I feel as though I was not treated correctly because I did not have severe symptoms. However without proper treatment I could have really developed bad symptoms and also infected many people.

Took my granddaughter here because she broke her arm. The ER doctor was so good with her and the…read moreteam was excellent. I think people need to understand that you should only go to the ER if it's a true emergency and those with negative reviews were probably not urgent needs and could've waited to be seen at a prompt care facility.

Dirty - not sanitized - cotton balls with blood on floor - patients having er treatment in hallways…read more- no support staff - no nurses nor doctors to quickly see you

From the moment I walked in each and every person I encountered at the surgical center was polite,…read moreprofessional, kind, and kept to the highest standards. I have never felt better cared for. Thank you so much to the entire team. You made a tense first time procedure so much easier to have done.

The sign when you walk in states "Above all else, we are committed to the care and improvement of…read morehuman life". Perhaps you should hire front desk staff that actually practice this statement. As I sit here, anxiously waiting for my procedure, I have to overhear the sarcastic responses to what I assume was the person on the phone questioning insurance copayments. "Insurance is only for the sickest incidents" is rude and pathetic. No one needs to hear about your insurance prowess, no one needs to hear about your opinions on student loan forgiveness or what you think of the current generation that was not as fortunate as you to put your two kids through school. These statements make people not want to patronize your establishment. When I returned to my surgeons office I voiced my concerns only to told that they have heard these complaints before. Once you cross into the pre-procedure area, the nursing, anesthesia and surgeons are so wonderful and deserve 5 stars.

Stacy made this stay an absolute great experience! Megan was also delightful! These two really care…read moreabout their patients!

Dr. Blakeney is a great physician so far!!! She is easy to talk to and explain my health concerns…read morewith. I am able to discuss my medical history with her without judgment or making me feel uncomfortable. She is thorough in her examination and has great recommendations on how I can improve my overall health. On my first visit, she found some things that have been going awry in my health and quickly rectified the situation. Her staff is very professional and accommodating to me while I'm in their care. The office is very modern and beautiful as well. The wait time to see Dr. Blakeney is never long and I'm always out within 30 minutes. Within a year I should be in tip top shape as far as my health is concerned while in her care. I'm so glad that I found a doctor who cares about my well being and respects me as a human being. I feel so much better daily since I have been following her advice and recommendations. She has a patient for life with me!!!!

It's tricky to review a hospital because if you need it, it's not like you really have ALL that…read moremany options to choose from. Such is the case with the Children's Hospital. We started a very long day at the other local ER before they transferred us to the Children's Hospital for my son's injured arm. We arrived here around 1:30 or 2pm on a Sunday so we figured it would probably be busy but didn't really have any other options since non-pediatric ERs don't have the right setup or expertise for dealing with young kids. The waiting room for the children's ER was honestly horrible. There were parts of the ceiling not fully in place and half the lights seemed to be out, or it's just incredibly poorly lit. It also didn't really appear that they clean or sanitize the waiting room much(if ever); we saw zero cleaners come through during our 6 hour stay. The wait itself was not great, we waited an hour or more to get an X-ray, then an hour or more to get put in a room, then at least two hours before the doctor came back with a diagnosis and treatment. Lots of waiting, mostly in that awful waiting room, but I will say the staff both at ER check in and the nurses and doctors and x-Ray techs were all very kind and helpful and professional. I think it was just the way an ER is on a Sunday- busy and a little overwhelmed. The bathrooms are shared with the regular ER at Wellstar MCG and were nasty nasty. I was glad my son was at least in diapers and didn't have to deal with that. I wish they'd sanitize the waiting room. We all ended up with a nasty bout of Norovirus after the visits so bring extra soap and hand sanitizer and activities for young kids that involve minimal touching of surfaces.

I've taken my nephew, niece, and daughter here, and every time, the experience has been amazing…read more They make you feel at home and that they truly care about your child. My niece was the only one that had to get admitted, and it was scary, but we prayed, and God blessed us with amazing doctors and nurses and wouldn't go anywhere else. I recommend bringing your kids here.

As a veteran I am usually just grateful to have healthcare, so coming on here to write this review…read moreis saying a lot. I've been to two VA hospital in other states and this Facility is by far the worst. It's so bad you can't even get in Contact with the patient advocate. You at either waiting for months for an appointment or in pain in the ER waiting for hours. There is very little compassion within this facility.

I've been a patient here for about 2.5 yrs. I just left a positive review on their podiatry office…read morebut I just wanted to say that I've also been to their MRI office, their pain management office and their emergency room. I was super impressed with their MRI office and their pain management office; extremely professional and quick. My experience at the ER was very good but I wasn't able to get in and out as quickly as I wanted and it was CRAZY cold in the waiting area (many of us were given blankets) and I don't normally mind the cold but this was beyond what I've experienced before. It took me 2 hours to get seen, get prescriptions and get out. That said, I was seen by Dr Mah after only 65 mins which was pretty good for an ER figuring I only had painful sinusitis so I was low in terms of priority. Dr Ma was very nice and told me to wait in the waiting area for my prescription paperwork. The thing that got me was I had to go up to the desk 40 mins after leaving Dr Ma's office to get action on my prescription paperwork. I'm not sure much longer I would've been there if I hadn't done that. Luckily I did so I was out in 2 hours. I had to go back in for a meningitis concern on a Saturday which either meant going back to the VA's ER or a MedStop and I chose the MedStop which was a good choice as I was in/out in 20 mins with prescriptions in hand. I still give the VA hospital (both downtown and uptown locations) a FIVE STAR rating b/c my overall experience has been phenomenal in the past 2.5 years.

I have been seeing Dr. Oliver at Summerville Women's Medical Group for 13 years now. I even moved…read moreto Charleston, SC 12 years ago, and I still go to Augusta for my annual visit. From our first meeting to every time I see him, Dr. Oliver has made me super comfortable and he never rushes me while we are in the room. *Super important in an OB office* His nurse, who accompanies him during the exam is also extremely kind and there is never an awkward moment. I never hesitate to ask him any questions, or talk to him about anything. And when I don't have anything to ask, he makes sure that there are no concerns. Over the years I have had a few complications that Dr. Oliver has taken very seriously and we worked towards solving them as quickly as possible. And he never gives up! If the first option isn't working, he's always ready with the next plan. Between him and his staff, I wouldn't trust my health to anybody else. If you are looking for the top notch OB in Augusta, this is definitely your place!

The doctors here are caring, inquisitive, persistent and most of all they're good at their jobs…read more I'm a patient of Tonya Sanchez, PA. She not only cares about the obvious, she also cares about my overall health. With good faith in her performance and the performance of the other doctors and staff here, I would recommend this place to everyone.