I am so impressed with the consistent caring service I receive from the receptionist, the supplies person and those who fit and consult with us. just today I called and asked all sorts of questions. The person who answered the phone sorts through my concerns and made it happen immediately. I am so happy with this service!! I have recommended them to all my friends who need sleep apnea equipment! Ps they have moved to Eldorado Road. No longer on Currency Drive. Check them out. read more

Wow. Some bad reviews here! I have NEVER had anything but great customer service. Used to go to another medical equipment company in Bloomington - they were bad! Always called when eligible for new C-Pap equipment. Ready when I go to get pick it up. Had a recent issue with a new mask making excessive noise. Couldn't see what the issue was and never had problems before. Amber handled it and, as always, was personable and professional! read more

Would give 0 if I could. Been trying for a year to get a new CPAP. I've been on a CPAP since 2007, and got my last machine sometime in the mid-2010's. Pre-Covid, I would receive calls the day they could bill for more supplies. Since 2020, service has been non-existent. Last year my CPAP alerted that the motor life has exceeded, and to contact my service provider. There was a backorder of machines, so it took about 3 months for one to come in. At which point they were doing group appointments set 6 weeks out, on a date I was out of country. They refused to allow me to pickup outside of one of these appointments, as they were requiring a 2-hour appointment with their "therapist". I called several times over the next 4 months to try and pickup my equipment, and kept being told there is a 6-week wait and again I was traveling on the date they had. When I called my doctor's office to try and find an alternate supply company, they said trinity updated my records saying I refused the equipment. Still trying to get a replacement machine. :( read more

Very bad experience with this company. Referred by my doctor to try a cpap machine. The consultant i worked with when i picked it up told me to be sure and try it for a full 3 months before making a decision to give myself a chance to get used to it, which I did. At the end if the 3 month period i called then back to tell them i just didn't feel like it was helping me, i was not getting good rest and i would like to turn it back in. I was told i cannot do that because my 3 month period had expired and i "bought" it - for the bargain price of $1,016. The very rude billing lady told me i had 6 months to pay it off and they wouldnt accept less than $100 a month payments or i would be turned into collections. If you get referred to this company, RUN AWAY! Scam artists!!! read more

This place doesn't deserve even 1 star. They, especially the manager Mo, have no idea what they're doing. My doctor had everything prescribed, she messed up my order, she and some girl who said orders weren't her job made this ordeal with dealing with my medical issue just miserable. No customer service skills or medical knowledge at all. Do not go here!! Ask to go to Peoria or Champaign. Any place, but here!!!! read more

I am giving Trinity Home Medical a 5 star! Have been with them for over 5 years and never been disappointed. 95% of the time they EXCEED My Expectations!! I still remember when I called their emergency line one Saturday because I was desperate. I expected an inexperienced person who would ask me to wait until Monday and call back. But instead a friendly knowledgeable person answered. She Listened, asked questions and took care of things for me. Today I called and Kaylee answered my question about replacing the water chamber. Like she was reading my mind...she went ahead and got me the cost. So I could make a better decision. Plus she asked more questions about my situation so she could help me better. I think they provide great service because they have a manager who cares about her team. That builts a loyal team who care about their customers. I am a loyal customer because the have never disappointed me. That is why they get 5 stars! read more

I would give 0 stars or negative if possible. Trinity Home Medical is absolutely horrible, considering they are a respiratory medical supply company and people need their supplies on a daily basis to breath properly. We called them about my husband's CPAP machine not working properly and they refused to do anything since he was not an active patient because he wasn't buying supplies there. It was cheaper to buy on Amazon out of pocket than what they were charging, even through insurance. Even though the doctor sent an order to fix the machine, they refused and were very rude and offered no help as to what to do, or how to get back as an active patient. Very despicable behavior for a company that advertises as caring and compassionate and for patients that rely on their supplies on a daily basis. Absolutely horrible company and customer service! So glad we switched to OSF Home Medical!! read more

I'm a 20 year customer...they were rude uncaring and I'll never use their services again. Top top it off they could careless

Trinity (less than 1 star if possible) From the start of using this place for CPAP supplies there have been nothing but miscommunications. I recommend staying away from these people if possible. I needed to get supplies for my CPAP and the place I was getting them from in the past closed. Trinity required me to get an order from my Doctor before getting supplies. I could not see the Doctor for a good 6 weeks wait, and then had an order. Trinity insisted insurance required the order, even though a call to my insurance confirmed that they did not require it. Trinity caused the delay in getting supplies. Because of the waits, I could not get a new machine after using one for almost a decade. I could get it in the New Year, but then I would have to rent it for a period, and then buy it. I chose not to do this since it would start a new deductible. I would have done it at the end of the year, since I had satisfied my deductible, and it would have been a lower out of pocket cost. It was frustrating dealing with Trinity process. I eventually got my supplies, and paid my co-pays after a long period of insurance processing. This was all to get a 'gel mask' replaced. Six months later, I requested another gel mask. Trinity told me my insurance would allow me to get 1 every two weeks. The catch here is that Trinity is open until 5:00pm, has no early hours, no late hours, no weekend hours and no flexibility. I ordered one, but it was a while before picking it up. When I took time off work to go pick it up, they had given my parts to another customer, and said the supplier had discontinued the parts. According to Trinity, I now I needed to get new headgear, a new mask, etc. I was given the choice between something for another CPAP manufacture, or a full face mask. I have a beard, and have tried a full face mask before and I know it is not a good fit. I asked the cost of the supplies and was told that every insurance charges different prices, so they could not tell me. I started using the new supplies, and after a short time, the part that holds one of straps on my forehead broke, while putting it on. During using the mask, it was constantly blowing air back at my face. The only position of the hose coming from over my head directed the air away from my face. My wife told me many times coming to bed that my mask was leaking, but my mask was on. After it broke, trinity told me that I would have to replace this out of pocket, or wait 6 months before insurance would cover it, or a new mask. Trinity eventually replaced the headgear with another, but I thought it would break again, and never opened it. They may have felt they were giving me something, but I felt like they were replacing crap with more crap. This headgear was not useable for me. A full three months later, I finally receive the statement for the supplies and they cost over $150. In discussing the masks with Mo at Trinity, she said I was offered to choose from their wall of masks, and offered a 30-day trial; which I was not. Mo finally realized that Trinity offers the 30 day trial to new customers, and when I came there, I was happy with my current mask. Mo spoke rudely to me, often cutting me off on the phone, saying I just didn't want to pay my bill, and that I signed for the mask. I called trying to see if something could be worked out, but instead she tells me that she can't help me. I should not have to pay for each mask I try at hundreds of dollars each until I find one which works. She tells me she would go out of business. Mo said she was going to inactivate my account and contact my doctor. I asked for the part numbers of what I was using and what I had tried, so I could go somewhere else. She said I was given that with my supplies. I asked again if she could give my history of what I have used, and then she tells me she has other customers to help, and that I would never be satisfied. She then hung up on me. Warning! Go somewhere other than Trinity Health care. They care about dollars, and taking care of their bottom line, and not customers. I feel sorry for anyone who works there in that environment. read more