We had a hard time finding a groomer for our wire haired dachshund, as he doesn't get along with other dogs and the other groomers we've tried around Forest Hills either required us to leave him there for hours on end or just didn't do a good job. Trim Up the Pup is perfect for us. The van comes when his appointment is scheduled and 45 minutes later he's all set. He's had a bath and a trim with Amanda both times, and he always looks adorable and happy when he's finished. The only reason I'm not giving Trim Up the Pup 4 stars is the difficulty in making an appointment. As other reviewers have noted you have to leave a voicemail and then play phone tag until you get someone on the phone to book an appointment. Like most services they book up quickly for Saturdays and evenings, so you have to begin this process a few weeks in advance of when you actually want your appointment. I'ts a bit of a hassle but well worth it for us to have a happy, handsome pup. read more

We tried Trim Up the Pup last night. First of all, this is a very convenient service which comes to the door and has the added convenience of accepting a check as payment. We also found a great ease in obtaining an appointment. The cost of the grooming for a bichon frise was $65. Flavio was the groomer and he did an excellent job. My dog came back calm and happy, very clean and nicely groomed. He took special care to make sure that his warty growths were not damaged. Tucker smelled very good and I think he listened to what I wanted him to do. Good job! read more

Trim Up The Pup - Grooming van - Pet Groomers Near Me

I was seriously looking forward to using Trim Up The Pup for my dog's grooming ever since moving away from my favorite in Bergen County. I don't get the whole "call back and leave a message, and someone will call you back." idea. Why not just get over it in one call? So I call and leave a message, hoping to get a call back from them that day/night. Nope, they call the next day and I miss the call. I call them back and the guy (James, I believe) says he'll call me back later. He doesn't call me back that night, but calls me this morning and I miss the call again! (I was underground.) The whole phone tagging thing is so stupid and unprofessional. Just call me back with the prices. How hard is it to give me a price on a 12lb dog getting shaved?! Needless to say, I never even got a hold of him. And I'm still on a hunt to find the best groomer for my pooch. read more

Extremely Rude! Made an appointment with them a week in advance, had an emergency medical situation, Called to reschedule and was told "YOU CANT DO THAT!" in a rude tone by whomever answered the phone. So I explained I just got out of surgery and I'm not feeling well I just wanted to reschedule, to which he said "This is a mobile service you cant do that ! " then he hung up on me. I'll take my business elsewhere. read more

Had my dog's done by Amanda did a wonderful job and wanted to get in touch with them but haven't been able to reach them in months. Does anybody know a new phone number that they have that would be really helpful. Its been over six months and no luck there mailbox is always full and nobody answers the phone number I have which is the one listed on the listing here. Please help if anybody can thank you so much. read more

These guys are absolutely horrible! They never respond to your call, they never pick up the phone they ignore your text messages! Find another mobile grooming company, they cut my dog the last time they did service for us! Horrible company I highly don't recommend!!!! read more

Charla looks great! Amanda was on time and very pleasant. This is my, "go to" from now on! They are very professional & clean, I definitely recommend! read more

Trim Up The Pup - Charla loves her new look & so do we! Thanks Amanda!! - Pet Groomers Near Me

Ok, so I am updating my review because the owner did manage to call me back. He seemed like a really nice guy, although I did not meet him. Unfortunately, he only services the Queens area. Nevertheless, he was helpful in providing some grooming tips, and "things to look out for" when selecting groomers. I appreciate his honesty, and helpfulness. He is A-OK! read more

Love the girl who cuts my dogs hair. Shes good with my dog who is now 15 and does a wonderful job. Problem is it's hard to make an appointment no one ever answers the phone and now I've been calling for two weeks no call backs. I tried to leave another message today mailbox fulfill read more

This was my first time using Amanda from Trim Up The Pup. My neighbor uses her and gave me her card. I'm so pleased and found my go to mobile groomer. She arrived 15 mins early and was so friendly and you could see she truly loves dogs. She was very attentive to what I was looking for for my 10 mth old Shih Tzu Cece. She asked all the right questions and was done in an hour. What more could you ask for ... door to door quick service and a groomer your dog will love ! read more

Whenever I need my Daisy to get groomed, I call Trim Up and a return call is made within a day or two. They are dependable people who run their business professionally. Amanda is Daisy's groomer and although Daisy does not like being groomed, Amanda is gentle with her and always does a great job. Keep up the good work, it is appreciated. read more

Definitely a big NO. What horrible customer service. I was recommended this groomer by a fellow dog owner in the neighborhood. It seemed convenient, but how misleading a mobile pet groomer can be. I saw other reviews on how terrible it was getting a hold of anyone at this business, and how it's all voicemail and phone tag. Well, these reviews are dead on correct. I called on Monday and of course, left message, asking about availability for that night or Tuesday evening. No call back until the Tuesday while I was at work, so I missed the call. Called back that evening...and again, voicemail so I again left a message. He called back again, and I couldn't grab phone fast enough so just missed it, called immediately back to again get voicemail (like he purposely will not answer phone). I decided to give up. Today (Wednesday), he calls in a bit of rushed tone that he has a cancellation, and that if I'm home now, he can work on my dog. Ummm,...no, it's Wednesday morning, I'm at work. So he says, "Okay, I'll have to call you back." I said, "Sorry, but why did you call me? The last message I left was to see about Wednesday night or Thursday." He said, "I was calling you now because I had a cancellation. I have nothing for tonight or tomorrow, so I'll have to look at my schedule and call you back." I said, "sure"....not expecting to hear back. Guess what...I was right.....5 hours later and no call back. This business is so unprofessional. Not worth the aggravation. read more

although everyone seems to have had either a bad or semi bad experience i thought i would give them a try anyway. When I called i was sent to voice mail but that's understandable because they are an on the go company, i received a call back 20 min later (btw most of you complaining about the phone tag problem should really stop its your fault you missed the call back) I made an appointment for 9/18/2014 at 10 am which was perfect for me. They arrived on time, the young man was extremely friendly and my daisy loved him. He took about an hour with her and i must say the job was amazing!!!! my little Pomeranian has never looked better :) the price was reasonable too $65.00 for a wash,cut, nail trim and ear cleaning :) plus they parked right in front of my door so i was able to keep an eye on the van. I would highly recommend this pet grooming company and they can look forward to getting another call from me as soon as daisy needs another cut :) pros: door to door service, great price, extremely nice, amazing job cons: absolutely none ^_^ you people really need to stop reviewing so harshly read more

Trim Up The Pup - GREAT JOB BY TRIM UP THE PUP HIGHLY RECOMMEND - Pet Groomers Near Me

I saw their mobile grooming van outside when I was walking my dog one time, and I saw a perfect opportunity to get his nails groomed. No one was in the van, so I called them, and left them a voice mail! 2 hrs later, I got a call back! They said they would call me when they could to book an appointment when they were back in my area to groom my dog! I did not hear from them, so I called to follow up about 2 weeks later, and got their voice mail (again!), and said I would like to make an appointment and asked when they would be in the area. I was a new client. My dog is alpha, so this would be perfect for them to come up to me or for him to be alone in the van. I have yet to get a call back wondering when his nails could get groomed. Thanks Trim Up The Pup. I've trimmed (more like lost) my patience waiting for your call! I saw your van right outside my apartment twice and you did not call me back! So I've looked elsewhere. I will use the vet at the pet store where I get the vaccines. read more

Our buddy looks great!! Amanda did an amazing job! Thank you!! We found our go to groomer. Highly recommend.

Ive been dealing with Trim up the Pup for a few years now and i Love it. Listen is the calling back and forth put offish - sometimes but in the end I trust Only James with my baby. He has such a peaceful demeanor and Paris is always in good hands. She comes back in amazing shape, happy and well groomed. Shes getting surgery today and James found a way to fit her into his busy schedule because he knows how desperate i was for her to be comfortable for her surgery. Hes a great guy and does a great job. A little patience goes a long way! Thank you always James! read more

Used them many times but never again. When the owner called me with a nasty tone of voice and then proceeded to argue with me I then told him off. He then called me back and called me trash. I have it recorded too. I'll be using another groomer from now on. Oh and if you need your dog groomed soon don't expect a call back quickly. read more

We have had great experiences with Trim Up the Pup. They arrive on time and take good care of my little Yorkie who can be very shy. My dog seems extremely comfortable when we leave him. The van is very clean and you can't beat the convenience of someone coming straight to your home. They trimmed up my Yorkie in about an hour which is much better than leaving him at a groomer all day. We are always able to get an appointment quickly. Barkley says thank you Trim Up the Pup! read more

We used this service for the first time on my 10 year old rescue dog. He arrived on time and the truck was spotless Stacy is usually skittish and afraid of strangers. The groomer was very patient, kind and gentle with her. My dog remained happy and calm through out the process. I would definitely recommend them to others read more

Thanks again to TUTP for doing such a great job with Chumley! Although scheduling a time is not a breeze, I will continue to use them as my main groomer. Flávio is just so nice and I trust him implicitly with my baby. Fast, efficient and convenient. I've got a bum leg and its difficult to travel with chumley as he's a porky little shih tzu with hip dysplasia. Thanks guys! read more

Used this place a few times. Groomers are nice and do a good job. I use Amanda who is a sweetheart and loves animals and always does an amazing job with our dog. Sometimes it takes them a day or two to get back to you after you leave a message for an appointment, but that cause they're very busy, which indicates to me a lot of repeat business. No idea why everyone doesn't give it a 5 star rating. read more

Feel bad to write a negative review but want to share my experience so other customers will be more careful. I set up an appt for friday 8-12-16 @10a.m. At nite my dog had diareha so i called tutp at nite but their mailbox was full cudnt leave a msg. so i texted that i need to cancel as my doggie not well. In the morning i tried again n was able to leave the msg that i have to cancel appt. but around 8:30 i got a call from tutp cfming appt. at 10 n told him that my dog is not well. He said the groomers are on their way he is not in ny n cant do much. He made excuses if he is not in nyc he shud call the groomer to say that a certain appt. is cancelled. we dont live in the old times where u have to be physically in the city. he sounds he is the busiest guy on planet n has no time. It is ur business thats where ur bread and butter comes in from the customers. So where this attitude coming from. so i said its fine let them come in n see how it is. Amanda the groomer came in 10 minutes early n called when i answer the phone sounded like she is talking to someone else n telling them 45 minutes or something. VERY UNPROFESSIONAL she will say hello to me n then i guess talk to the other party. i just stayed waited for her to talk to me she told me to come downstairs. I have a 11 1/2 years old cavalier king charles spaniel. So went downstairs she was pleasant to talk to. I explained her that i am not fussy just need a basic trim, bath nails trimmed. she looked at him n said he needs to cut very close so i said u dont have to remove everything n this breed has a undercoat also n she disagrees that n said he has only one coat and its standard for them to do the closest cut on the cocker spaniels. I explained that this breed shud not be cut too short as this coat helps them protect against the sun and insulates in winter not to feel too cold. Another thing is their tiny van is not air conditioned if it is they dont turn on to save energy. As friday 8-12-16 was 100 degrees in nyc i stood by van it looked so small n hot inside. there was no cool breeze coming from inside. My dog had to suffer for one hour in that cramped van in this high temps. I keep the temp in my apt. 60 degrees. My baby loves it. As when i went to get him a hour later the van door was wide open n amanda was sitting out if there is a a/c u keep it shud. it felt so hot those few minutes i stood there. I have seen other vans they are very large and luxurious. NOT this one. Still i left him with her hoping for a good outcome. She called me exactly an hour later to pick him. She completely shaved him bald not 1/2 inch hair left. he looked naked and very ugly(to me he is beautiful) his silkly hair all gone. i asked her how much it is. she said $75 and i paid her $80($5 tip). My dog is not himself after the cut he refuses to go for walk. he feels naked. i tried to put coat on him this morning to cover him as i am so ashamed if anyone sees him like this. i ordered this morning three t-shirts as he will have to wear everyday. ordered sunscreen as well so my baby doesnt get any sunburn. Amanda should go to grooming school n take classes!! Maybe she didnt want to work hard as trimming takes much longer n then bathe the dog n dry. So the fastest is to shave off quick. You can see in the before and after pics. Obviously i will never use these mobile groomers ever again. This is the price i paid for being lazy n not go to the groomers n use mobile grooming. Ur business shud change name to Shave the pup up as u want to shave than to trim. Please click on the photos then u will be able to see the close up as the text is covering the photo. read more

Trim Up The Pup - This is after shave 8-14-16 They totally shaved him RUINED his silky coat. Cavalier never looks this way. Horrible BOTCHED work by Amanda - Pet Groomers Near Me

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Do not use this company! The first time I used them in 2009, they shaved my puppy (poodle mix). Her hair never grew back the same way. I foolishly called them again in 2010 because I was desperate to find a groomer. The groomer that arrived was one of the rudest people I have ever encountered. He parked two blocks away from my house and when I asked him if he could move closer to the house, he became argumentative. When I told him that my dog gets nervous while being groomed, he told me he didn't feel he wanted to have me as a customer and drove off. read more

I am really sad that in the past I had such great experience with this company and now I'm just at a loss of words, I have been trying to get in contact with them to book an appointment for my dog for 2 weeks I have called and left voicemails and no one has contacted me back. I really enjoyed amandas work and my dog had a great cut everytime... now I am just forced to look for another groomer which I really didn't wanna have to do . Never calling them again read more

seems to be the only mobile groomer in the area. i dont get the whole leave a message and well call you back thing, is he avoiding someone? i left a message and he called me back 2 minutes later after listening to my voicemail. Had three poodle mixes groomed, they came back looking like someone blazed through the process, I guess they dont use different sized blades, just attachments, so all the dogs had track marks on their bodies. The ears were all left completely untouched and the tops of their heads were shaved off. James even charged m $10 more for one of them and claimed he was "peeing and pooping everywhere", which I find pretty ridiculous since I had just taken all of them for a walk beforehand to prepare for the groom. The three of them were all done within an hour, they need to work on the quality of their work! Wont be using them again and definitely DONT recommend them! read more

My wife made an appointment two weeks in advance for our two dogs. This is not the first time we have used them. The day of my noon appointment came and no groomers arrived. At 12:30 I gave them a call to see what was going on and left a message. 1:30 came around and no phones call, so I called and left another message. 2:30 came and I left another message with no response. At 3:30 we called and left one more message. I couldn't believe someone with a business would be so rude as to not call and try to explain what was going on. We were just left hanging. At 5:00 my wife was so frustrated and left a long message telling the owner James just how she felt. Telling him he didn't know how to run a business and how not calling us was completely unacceptable. The next day, Sunday, we get a call at 10:00am from James blasting us for leaving the message saying he should learn how to run a business. He told us we weren't in his appointment book, which wasn't the first time that has happened. When I questioned him why we didn't get a call yesterday he told me he had a family emergency and never received our calls. I can understand having a family emergency but what I don't understand is why no one else in the company called us back. They did not cancel the day and this is not a one man operation. When I told him this he became very rude and started to scream at my wife and me. The month before he had the groomer come two hours early. He then told me we should be happy that he came early. What if I wasn't home? Would I have lost that appointment too? The bottom line is I will never use trim up the pup ever again. I don't need to spend my hard earned money with them and take all the nonsense. I will go elsewhere. James didn't care he was losing a paying customer. All he had to do was say he was sorry and reschedule the appointment instead screaming at us insisting he could not call us. He really did us a favor. We have found a new groomer who turned out to be great and the dogs love her. read more

I had the best experience with Trim Up The Pup. I'm disabled, my car died and my dachshund, Sadie, desperately needed her nails clipped. It finally dawned on me to see if I could find a mobile groomer. I decided to ignore any negative reviews, called them Thurs afternoon, they called me back Fri morning and were promptly at my apartment within the hour. Amanda was wonderful and I am so happy that Sadie feels better! read more

I showed them a pic of the haircut I wanted for my dog and besides not giving her the right cut they cut her and had to end up taking to the vet. Very rude and unconcerned for a company that deals with pets! Will not use again read more

So I just finished up with this service and I feel that I need to write a review. I called them up this morning at around 830-ish to make an appointment for today or next SaturdayI left a voicemail and they return my call within the hour the guy seemed okay enough over the phone and offered me an appointment for late this evening 6 o'clock which was fine with me. I was staying home all day anyways he ended up calling me back at around 230pm and told me that he was running early and that he would be able to come within 20 minutes. Which he did so instead of him seeing my dog at 6 o'clock he saw him at 3pm. He called me up when he got here he parked down the block from my house I walked over and it was a young Dominican guy I think probably in his mid to late 20s. He seemed ok but couldn't really get a good feel of him. So I made a quick decision and I left my dog in his care. I asked him how long would it take and he said 20 minutes. So I went back home and 15 to 20 minutes later he gave me a call and my dog was ready. Now this is the second time I've gone to a groomer and I don't know but I think 20 minutes was a bit to quick so that kind of struck me a bit odd or I may be wrong. So I got to the van picked up my dog and he seemed happy. Now the thing that bothered me was when I got a price form him in the morning they told me $55 and that covers the bath nails and cleaning of the ears. His nails were already cut and I don't think they did that much of cleaning his ears since they were already clean. And since the guy called me back less than 20 minutes I don't think he did $55 worth of work. But that's what he charged me I think he should've lowered the price down to $45 since he didn't have to clean his ears really and cut his nails. But other than that I think they did a pretty good job I see a couple other reviews here that look pretty bad but I didn't get any of that off of these guys. So I will probably call them again. If I can't make it to my usual groomer which is a dog's best friend. Well hope this review was helpful. I'm undecided whether I should give him a three-star or fortes star read more

As any dog owner would know...It is hard to find a groomer which you feel comfortable with well, I have used Trim the Pup two times now., & I am extremely happy with the way my Lil Princess was treated. Flavio did a great job...My Lola looked beautiful, Flavio listened to what I wanted & was finish in an hour as he said. They are extremely convenient & very polite. I would definitely used them again... read more

Great grooming! I have been using Trim Up the Pup for 6 years now. I highly recommend them if you are looking for a mobile groomer. Easy to get an appointment within a week or so. My dog is always trimmed within an hour...reasonable prices as well. read more