Placed my order online on there website got sent to the wrong FFL location I called them and…read moreresolved the issue under a minute they got it back and sent to my right FFL location under a week Great service and will definitely be placing more order later on in the future

I will never purchase another firearm from this establishment for the rest of my life. While they…read moredo make it easy to purchase a firearm online Any attempt at customer care is nonexistent. I purchased a firearm in December 2025 Legally with my FFL. It took This company until February 2026 to even get ready to ship out the firearm. 2 1/2 months after our purchase is unacceptable. I will never purchase with them again. This was a standard firearm and not an NFA item. Coming into February and almost close to March. They reached out to my FFL, which said the laws have changed now and we will no longer Be able to accept the firearm. I requested a refund which was granted, but they stated that they had to write a check. I waited in the mail for this check and contacted them several times from February all the way up until April 2026. It is May 2026 and I still have not received the funds. They constantly stated that they will get to it or something comes up or some issue happens. This has been a constant issue since The time of purchase back in December. I have purchased several firearms online and in my local FFL and I've never had any issues or delays like this, Not even for NFA items. This is truly unacceptable. The lack of customer service, the lack of care for their customers and the rep reputation is so disheartening. I would think that a business would prioritize their customers and their legacy but this is not one of those businesses. I am completely and utterly dissatisfied. And I write this as a warning to all who wish to make a purchase. Find another business this business is not for you do not purchase a firearm From this business, This is your warning To not make the same mistake that I did. No I And having to file a suit against this company to even get my funds back. No customer should have to do this or go through this process. But it is necessary for companies that do not have the integrity to do good business.

There is a reason that this gun shop is the busiest in the area. The customer service and…read moreknowledge from Jonathan and crew is exceptional. We have purchased a few guns here and tons of ammo, after a recent purchase we had a functionality issue with our weapon and Meisha tested all the same make and model they had in stock in order to affirm our issue and take care of us. Please take note that Fine Firearms is the best in the business and provides new and used guns with personalized service that cannot be found in their competitors. Thank you for your employees patience and for being a cornerstone in our community.

Just like a family run gun store from back East . Only shop I use.. bought 3 weapons and all my…read moreammo here. Good info also!

Issac at front desk was super knowledgeable and nice. Helped me out with my questions and was super…read morepolite!!! Thanks Turners

I formally express my dissatisfaction with the handling of a firearm purchase that was defective…read morestraight out of the box, and the unacceptable customer service response I received. For clarity, the timeline is as follows: The firearm was picked up on November 15. It was stored, unused, as it was intended to be a Christmas gift. The firearm was gifted on December 25 and attempted to be used for the first time on December 26, at which point it was immediately found to be non-functional. The firearm was returned to Turners on December 29, promptly after discovering the defect. This was not a case of wear, misuse, or buyer's remorse; the firearm never functioned as intended. In fact, during the return visit, the store manager personally inspected and tested the firearm and determined that the firing pin was not striking the cartridge with sufficient force, confirming that the firearm was defective. Despite this confirmed defect, I was informed that because the issue was identified ten days past the 30-day window, I would be required to pay $50 out of pocket to ship the firearm back to the manufacturer. What makes this demand particularly unreasonable is the fact that Ruger provides a free prepaid shipping label for warranty returns. Rather than assisting or advocating on behalf of your customer, Turners chose to ignore the manufacturer's established warranty process and instead imposed an unnecessary and punitive fee for a defect that existed at the time of sale. Let me be very clear: A firearm that fails immediately upon first use and is confirmed by your own manager to be mechanically defective is not a return issue. It is a defective product. Penalizing a customer for discovering a manufacturing defect days outside an arbitrary policy window, especially under normal and foreseeable circumstances such as a Christmas gift, is neither reasonable nor customer-focused. The policy, as applied here, shifts responsibility away from the retailer and onto the customer for a problem that Turners sold in non-working condition. That is unacceptable. I did not purchase a discounted or as-is item; I purchased a new firearm with the expectation that it would function properly and that the retailer would stand behind the product if it did not. What further compounds this issue is the complete lack of discretion or advocacy shown by the staff. No attempt was made to escalate the matter, no consideration was given to the fact that the firearm never worked and was confirmed to be defective, and no effort was made to resolve the situation in a fair or reasonable way. Instead, I was met with a rigid policy and told to pay $50, despite the manufacturer already offering a no-cost warranty shipping solution. Turners' reputation is built on trust, responsibility, and service--especially in an industry where safety and reliability are paramount. This experience reflects none of those values.

Good customer service and highly recommended. It's worth of driving even its far from where I'm at…read more They have a lot of toys to choose from.

The most streamlined firearm purchase experience to date, purchased online, all other steps were by…read moreappointment which made it an ease

Good service. Received my order in a timely manner and all that I ordered was there. I'm glad I…read morechose DICK'S Sporting Goods.

Great customer service! When it comes to customer service…read moreSean is unrivaled! I came in to do a return. Sean helped me do the return and order a new pair of cleats. They have already shipped to my house. 10/10

I had such a great experience here! I'm not in the military but I wanted a rucksack for my hikes…read more The ladies who worked inside were super kind and helpful. I accidentally purchased the wrong kind of bag, and they made a return easy! They even gave me a discounted price on the new bag. I noticed that one of the straps on the new bag was missing, so I took it back and LAURA was kind enough to go to the warehouse for me THAT DAY and searched for a new strap. She even offered to meet me after I got off work (when their store was already closed) to give me my missing strap. Wonderful experience. They went above and beyond for me!

Very disappointing- showed up Saturday, 2/14 at 4:45, and the store was closed. On line it showed…read moreopen until 5:00pm. That's so frustrating!!!

Great little shop hidden off Main Street. I came in with a ton questions and all the guys were…read morepatient, knowledgeable and helpful each time I've been there which isn't always the case with other shops. It's my go to now.

My go to shop for black powder and caps for my antique percussion rifles and pistols! The staff was…read morevery friendly and helpful. I drove all the way from Fallbrook and it was definitely worth it. Nice drive up the hill. Highly recommend Ramona Shootist Emporium!

We didn't buy anything this visit but we'll definitely be back for custom work. Mylo was so…read morefriendly! We found this place just driving by. Definite cool finds here!

The store is so much fun. there are so many things to see. As a lover of…read more antiques it was a delight for me. Mylo is so personable and welcoming. It seems like the real magic happens in the back room where the guys are working with metal. A great place for men and women that are looking for something different. I suggest you check this place out!

Frankie is a great representation of what firearm sales should be. He's very knowledgeable and…read moreunderstand what you need as a gunsmith. Recommend him 10/10 every time. Thank you Frankie!

Great service! Helped my find the part, install it, and even cleaned my gun! Super helpful and…read morecommunicative through the whole process. Plus I love supporting veteran owned small businesses. I would highly recommend.

Made in the USA. Lifetime warranty. Customer service that exceeds expectations. When's the last…read moretime you experienced that trifecta? Mine was on Friday, when I stopped by NalPak Group's HQ with an early generation of its vaunted Tuffpak 1050 Gun Case -- in Hunter Green. (Fortunately for me, I live a little over a mile from the shop -- which, for a knife and flashlight guy, is kinda dangerous to the wallet.) These cases are built like Fort Knox, and can carry multiple long guns or, with the right golf bag, a set of golf clubs. The only thing I didn't like about this early-gen case was the top handle, which laid flat on the top and wasn't comfortable to pull the case with for long distances. Fortunately, NalPak improved the case over the years, and the upgrade I most wanted was the new cushioned handle with more room for my hand to pull the case with ease. When I brought the case into the store for the handle, the friendly Office Manager, Annette, who also oversees the retail store, called a gentleman from the back, who looked over the vintage Tuffpak, asked what I needed -- the new-style handle -- and offered to install new wheels (softer roller-blade style -- a definite upgrade), too. After a short wait, my case emerged with the new handle, new wheels, an added internal hook and accessory bag (included on newer models) and a new strap and buckle. I asked what the charge was, and they said zero! How do you top that customer service? It's great to have such an amazing company headquartered right here in my hometown of El Cajon, California. Thanks, NalPak. You're the best!

This business is off the chain as a local supplier of modern to tactical inventory! They have these…read moretactical items: Flashlights, Knives, mace, gloves, various size Pelican cases & much, much more!! This place is a candy store for the right type of gear for all needs