Disappointed With How My Brand-New Vehicle Was Treated…read more
I took my brand-new vehicle, with only 111 miles on it, to Toyota of Fort Worth for one simple reason: to have a third key programmed. That was it.
After getting the vehicle back home, we noticed a huge grease stain inside the vehicle. For a vehicle with only 111 miles on it, this is completely unacceptable. If you're working on a customer's brand-new vehicle, especially for something as simple as programming a key, there should be enough care and attention to return it in the same condition it arrived.
We originally chose not to purchase our vehicle from this dealership, and unfortunately, after this experience, I feel like bringing it here for service was a mistake as well.
I expected much better care and professionalism from a Toyota dealership. Based on this experience, I would have a very difficult time trusting Toyota of Fort Worth with my vehicle again.