The guy name Erick , and the guy who picks up the phone for when you call drive casa through the maps those two individuals need to be fired , erick waste my time saying there's the car available and I was gonna spend 60-70$ on only uber and when I called a different person from that spot they say oh it's sold 2 hours ago , do not buy from here ever , they don't care about you , they just care to scam you and play you in your face read more

Drive Casa - This is "Erick" saying it's available, and right when I called drive casa a random dude says it got sold 2 hours ago , very unprofessional - Used Car Dealers Near Me - Fort Worth, Texas

I am writing this after actually living with this loan for over a year, because I wish someone had explained this to me before I signed. I bought a used 2018 Nissan Rogue from Drive Casa in May 2024. At the time, I needed a car quickly for work and did not fully understand how expensive the financing really was. Here is the reality in simple terms: * $2,000 down payment * About $11,700 paid so far in monthly payments * Only about $4,600 of that went toward the car * Over $7,000 went to interest and fees * As of December 2025, I still owe almost $14,000 * The interest rate is around 22 percent * The contract now ends September 2028 That means I have paid almost $14,000 total and the balance barely moved. This is how high interest loans work. Most of your payment goes to the lender first, not the car. I am not saying this is illegal. I am saying it is very easy to agree to something you do not fully understand, especially if you are young, stressed, or need a car fast. Please read this if you are considering buying here: * Do not focus only on the monthly payment. Ask for the total amount you will pay over the life of the loan. * Ask for the interest rate and write it down. If it is over 20 percent, understand you will pay thousands extra. * Google the value of the car yourself before agreeing. * Get everything in writing and do not feel rushed. * Use an online loan calculator or even ChatGPT to check if the deal makes sense. One more important thing. Drive Casa offers Collateral Protection Insurance, but this is not the same as legal car insurance in Texas. You still need separate liability coverage. This was not clearly explained to me before I drove off the lot, which could have resulted in tickets or impoundment if I had not followed up. Some staff were kind and professional, and I do not think everyone there has bad intentions. But the process is confusing, rushed, and not transparent enough for such a major purchase. I am sharing this so others do not end up paying thousands in interest without fully realizing what they signed up for. If you buy here, slow down, ask hard questions, and do not be afraid to walk away. read more

got my car 5 years ago they turn off my car and close my account cant keep my car only own 368 now cant get the title for my car called them multipe times always had me on hold and hang up they recently just sold an stolen car to someone read more

Gracías al señor anibal bernal que no atendio muy bien!! y nos llevamos nuestro nuevo carro a casa!

Worst place ever to buy a car don't ever buy your car from here such a rip off i hope they lose there license to sell cars you pay 23 percent interest for the worst cars and the car's engine went out within first week do NOT GO HERE read more

The process we easy and the service was amazing thanks to Alexandria she very professional

i will never ever in my life buy another car with them again the car is a great car but this company just need to get closed down. my tags been out for 5 months can't get a response about that but when it comes down to. payment they ready to turn your car off‍ this shit is bad like yall need to get shut down asap!!! I don't want to give them no fucking starts at all! matter of fact they worse than not good they horrbile. when I got this car I just need a car and was willing to pay whatever for my car as long as it was reliable but I can't do this company this is the worst company in the world. Worst than CARZ the old Megger Motors !! read more

Service was great but my wife drove the car for about a hour after purchasin.And ESC light came on and the steering starting having problems.Call cu service and got bad attitud.Great car and service at the lot but can't get this issue resolve.Asked for a substitute car when car gets dropped off and was told no.So my wife wont have a ride to and from work bc of this.Highly frustrated 2019 Chevy Malibu read more

do not buy a vehicle from drive casa, horrible all around. they do not care if they sell you a lemon or not, and do try to fix it or anything. just a big joke, so beward!!!!!!!!!!!!!!!!!!!! read more

Horrible customer service a supervisor or manager is never available they keep charging for their own insurance just horrible DO NOT BUY A VEHICLE FROM THE COMPANY PERIOD. NO MATTER WHAT LOCATION read more

David Davis with customer service/saleman, was very friendly. I was looking for a car and got some great advice. we are still thinking which car or truck we want. i recommend this dealership ask for him, very helpfu. read more

Big Joe will 100% do everything he can to make sure you leave Happy!!! He goes above and beyond!! Highly recommend!!! Go see Big Joe and he will have you rollin!!! read more

I see a lot of bad reviews, don't understand why . Maybe you guys were impatient and didn't know how to cooperate or communicate. I bought my very first car with these guys ! David was amazing ! Took like 3 hours but it was worth the wait ! My car is amazing ! I love it ! They made sure I got approved for my dream car ! read more

I now have a repo on my credit due a lemon they sold me! it sit in there shop 2 weeks when they finally said it was fixed I never picked it up so they hit me with a repo instead of a return plus they made me pay the 400$ wrecker bill to get it towed to there shop! Worst most rude people in the world to deal with read more

If I could rate 0 stars I would. Absolutely the worst and least professional "car lot" I've ever been to. Waiting 3 hours for a car to be delivered with an expected time of 30 min delivery. All 3 cars we test drove none of them had working AC and all were poorly serviced. Seller complained and tried to lie to us about how the delivery driver drove the car, once we proved him wrong with the on board menu, he acted like we hadn't been in the building for 5 hours total dealing with this. Delivery guy was absolutely atrocious at his job and floored the car that usually gets 29 mpg on the hwy down to 13 mpg over a 1 HOUR TRIP. My grandmother was with me who's on oxygen for COPD had to wait in the building which was 85 degrees. Absolutely would never recommend this place unless you want a messed up car with even worse customer service and professionalism. Wasted 6 hours on a Saturday at this place they call a "business". read more

yall go check cici she got me appoved quick w a low down payment will be sending my friends there fasho

One of their salesman David Ledesma admitted that they rip people off when buying a vehicle. read more

Drive Casa - Used Car Dealers Near Me - Fort Worth, Texas

****STAY AWAY FROM THIS PLACE PLEASE***I purchased a vehicle from their Fort Worth location on the 1st of September. Since then I have invested $2,588 into a vehicle that is now unsafe to drive. I have been trying to contact service for almost 2 weeks (since 27th of September) to have it picked up to no avail. I have called the FW office and spoke to sales who sent an email to service, I have called the payment center who has also sent an email to sales, and have called service 19 times to try to have the vehicle repaired(only spoke to someone twice). I have been told I would be called to arrange pick up(it hasn't been), I have been told the manager would call(they have not) and I am still expected to make timely payments. This has turned into a living hell with this dealership as well as with this vehicle. read more

*** BEWARE RUN LIKE YOUR LIFE DEPENDS ON IT***** I was looking for a car and had been dealing with Fy Moreno at the Garland location. I get a text message the next day from this number (972) 277-1143. So I call and tell this man that I am still looking for a car because Drive Casa had nothing I wanted. He gave me two options Drive Casa and Auto City... I told him that I was already at Drive Casa the day before and that Fy had just found me something that I was on my way to that location to see this Lincoln he found for me. While getting dressed Frank Lopez calls me and tells me that he is the MANAGER at Drive Casa in Fort Worth and that he has MY DREAM CAR on the lot.. he even sent me pictures.. when I TELL YOU I WAS SO HAPPY AND FELT LIKE THE LORD HAD ANSWERED MY PRAYERS. It was the exact year, color, and interior I have been wanting for over a year now... the exact car on my VISION BOARD.. so I told him I was on my way to Drive Casa to see Fy and he said why would I do that when he has what I want at his location and he is the manager and that the payments I wanted were fine. That the only thing he was going to have an issue with was the down payment and he said that I have to physically be at that location in order for him to call the CEO and negotiate the down payment. But he had leverage with it being at the end of the month they wanted 3000 down but he would be able to work his magic and get it for me at 2200 down with 300 bi weekly payments. So I jumped in the car and drove almost 2 hours to get to his location ONLY FOR THE CAR NOT TO BE THERE. NOW I am a National Sales Manager and I can see right through BS.. and this man is GOOD.. I MEAN HE IS GREAT.. I did not see it coming. I feel sorry for any person looking for a car and this man is their sales person. BECAUSE HE AND HIS MANAGER .. yes I said his Manager.. (he isn't even the manager) are the REASON SALES PEOPLE GET A BAD RAP... so honestly the deceit started when he phoned me and told me the CAR WAS AT HIS LOT.. and it wasn't. We get inside the dealership and he tells me since I was approved for anything on the lot at the other location all I had to do was a paper app there.. So while filling out the paper app.. (the car still not there) now it's like 2 hours and 30 minutes.. and he pulls out the paperwork to show the numbers. And before he lets me see it.. he states well like I said the only thing I have to work on is the down payment and bi weekly payments. I STOP DEAD IN MY TRACKS AND SAY.. You said the payments were fine.. all you had to do was approve the 2200 for down payment. Then he says well I have to call the CEO because they want 3500 down.. now I am LIVID because he told me they originally wanted $3000 down. Now 2 hour and 45 minutes we are at 3500 down ... so I confronted him and I said you lied to me to get me over here.. that is not what you told me. So I walk out and let my husband handle the situation while I took a work call. Then after my call, I signal for my husband to come out of the dealership and ask him what was going on. Then Frank comes out and says he is with his Manager please don't leave and that they are calling the CEO. So Frank comes back out and he says that the CEO says he can do 3000 down and 308.00 in payments. I tell my husband to go inside and speak to the manager after calling Frank out on his lies. I get into the car... shortly after my husband comes back to the car while I was taking a work call. After that call my husband states that the manager said the same thing Frank said.. So then I go inside.. I ask to speak to the manager. I wanted to see how he would handle this situation, manager to manager. He ask me what the issue is. I told him all the lies that Frank told me in front of Frank. Frank denied accountability. Then the manager tells me that he spoke with the CEO of the company and the CEO stated that he could only do the 3000 down ect. while circling.. YES CIRCLING THE NUMBERS as though I was a child and didn't understand. I called him out on that and I told him FLAT OUT.. THE MONEY ISN'T A ISSUE. I CAME IN KNOWING THE DOWN PAYMENT WAS 3000 AND IF I DIDN'T HAVE THAT I WOULDN'T OF WASTED THEIR TIME NOR MINE. HOWEVER INSTEAD OF APOLOGIZING FOR ALL THE LIES (LIES) 1.THE CAR WAS THERE 2.HE WAS THE MANAGER 3.THE DOWNPAYMENT 4.AND THE BI WEEKLY PAYMENTS he wanted to circle the numbers and talk to me slowly as if I didn't comprehend him. I told him how unprofessional I thought their deceit was and I left. As we drove off, almost a mile down the road they call me. I didn't answer. I called Fy Moreno at the Garland location and told him what had just transpired. He apologized and assured me that Drive Casa doesn't operate in that manner and that if I would please not allow their actions to reflect the company. Needless to say, I got the vehicle from Fy Moreno who rightfully deserved the sale and who has more integrity than these two men combined. RUN FROM THIS DRIVE CASA OR SUFFER LATER! read more

If anyone looking for a vehicle I recommend and see FRANK LOPEZ he was super nice, friendly, and helpful me and my husband don't have any credit but they ran a check to see if we can get approved and we did less than an hour he helped us get a suv our first vehicle. Thank y'all so much ! read more

This place is absolutely terrible, I got my car there in April 2019 and they are absolutely terrible at replying about questions about the car, told me different kind of payments I would have, lied to me about how much my payments were, and now that I'm trying to get out of this car they won't answer my calls or respond to any emails. Such a shady company. Do not buy a car from here, it is literally not worth it read more

The absolute worst car buying experience in 60 years of life! One month to the day it took to pick my car up after purchase . I've emailed and called every number only to be ignored or not answered at all! What kind of customer service is this? The pass the buck is the best way to describe the circus we are involved in? Please if anyone knows corporate for drive casa I would love to talk to them!!! read more

I had the pleasure of working with Frank and Tony they were patient and amazing to work with... coming here allowed me to get a car after all of the bad that is on my credit.. they had a good amount of inventory as well. read more

Just brought a car with my wife we are very happy with the vehicle and they way it runs I recommend this dealership ask for Frank Lopez or David both very friendly guys and where very helpful read more

Chris did an amazing job with helping me find a vehicle that would fit me and my family and got me approved quickly. I was in and out with no problem. 5 stars to Chris read more

worst dealer ever!!!! i would never recommend this place to anyone!!!! save your money and go somewhere else !!! vehicles are not reliable!!! customer service is rude and the worst !! read more

The staff that they have at the Drive Casa out here in Fort Worth know how to get it done. They were attentive from the beginning to the end. They made me feel like I was the one purchasing the vehicle instead of trying to push one on me. They got me the car I wanted and also my payments where I asked. This has been an easy buying experience. They really work for you. I appreciate all the hard work Carmen and Frank. It's been a pleasure. read more