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    Drive Casa

    2.6 (27 reviews)
    Open 9:00 am - 7:00 pm

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    5 months ago

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    8 months ago

    Gracías al señor anibal bernal que no atendio muy bien!! y nos llevamos nuestro nuevo carro a casa!

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    1 year ago

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    1 year ago

    The process we easy and the service was amazing thanks to Alexandria she very professional

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    1 year ago

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    2 years ago

    yall go check cici she got me appoved quick w a low down payment will be sending my friends there fasho

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    6 years ago

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    Toyota

    Toyota

    (86 reviews)

    Western Hills/Ridglea

    3 stars is about right. I went in for routine maintenance on a Saturday. I went right when they…read moreopened. It was packed shortly thereafter. Lots of waiting room seats, but no outlets near the tables. I knew I'd be there a while, no big deal. At least have some spots for me to plug the computer in. The service was good. Great communication. No real complaints. It took about 3 hours for 30K scheduled service.

    The service advisor's behavior of not waiting for me after he called my name saying it was ready…read moreand failing to provide clear information on the service timeline (I had to ask how long it would take and service advisors in other Toyotas have provided a service timeline, as well as inquired if I needed a shuttle home, coffee shop etc during my wait) reflects poor customer engagement and professionalism. Furthermore, the interaction with the lady who drove my car in the area for me to take home demonstrated a lack of basic courtesy and proper communication. Her abrupt departure without acknowledging my presence or offering any assistance as to how to get the door to open conveys a disregard for customer satisfaction. Additionally, whoever disconnected my video camera without consent and failed to reconnect it properly raised concerns about the handling of customers' vehicles and attention to detail. Moreover, the confusion surrounding the garage door and the lack of proactive assistance in facilitating my exit from the premises indicate a lack of efficient operations and customer-centric service delivery. Overall, my experience reveals a systemic issue within this Toyota of Fort Worth regarding communication, professionalism, attention to detail, and prioritizing customer needs. I won't be going back there for my car to be serviced after this distasteful experience. Hopefully, you all have a better experience than I did.

    Drive Casa - usedcardealers - Updated May 2026

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