Disappointed With How My Brand-New Vehicle Was Treated I took my brand-new vehicle, with only 111 miles on it, to Toyota of Fort Worth for one simple reason: to have a third key programmed. That was it. After getting the vehicle back home, we noticed a huge grease stain inside the vehicle. For a vehicle with only 111 miles on it, this is completely unacceptable. If you're working on a customer's brand-new vehicle, especially for something as simple as programming a key, there should be enough care and attention to return it in the same condition it arrived. We originally chose not to purchase our vehicle from this dealership, and unfortunately, after this experience, I feel like bringing it here for service was a mistake as well. I expected much better care and professionalism from a Toyota dealership. Based on this experience, I would have a very difficult time trusting Toyota of Fort Worth with my vehicle again. read more

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3 stars is about right. I went in for routine maintenance on a Saturday. I went right when they opened. It was packed shortly thereafter. Lots of waiting room seats, but no outlets near the tables. I knew I'd be there a while, no big deal. At least have some spots for me to plug the computer in. The service was good. Great communication. No real complaints. It took about 3 hours for 30K scheduled service. read more

Toyota - Car Dealers Near Me - Fort Worth, Texas

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The service advisor's behavior of not waiting for me after he called my name saying it was ready and failing to provide clear information on the service timeline (I had to ask how long it would take and service advisors in other Toyotas have provided a service timeline, as well as inquired if I needed a shuttle home, coffee shop etc during my wait) reflects poor customer engagement and professionalism. Furthermore, the interaction with the lady who drove my car in the area for me to take home demonstrated a lack of basic courtesy and proper communication. Her abrupt departure without acknowledging my presence or offering any assistance as to how to get the door to open conveys a disregard for customer satisfaction. Additionally, whoever disconnected my video camera without consent and failed to reconnect it properly raised concerns about the handling of customers' vehicles and attention to detail. Moreover, the confusion surrounding the garage door and the lack of proactive assistance in facilitating my exit from the premises indicate a lack of efficient operations and customer-centric service delivery. Overall, my experience reveals a systemic issue within this Toyota of Fort Worth regarding communication, professionalism, attention to detail, and prioritizing customer needs. I won't be going back there for my car to be serviced after this distasteful experience. Hopefully, you all have a better experience than I did. read more

Toyota - Car Dealers Near Me - Fort Worth, Texas

I would give zero stars if I could. The sales department here just lost a guaranteed sale due to the sheer lack of professionalism and basic courtesy. I was met with an extremely rude, condescending salesperson who acted more like he was fresh out of the penitentiary than a professional representative. Not only did he have absolutely no knowledge of the vehicles or answers to basic questions, but he also had a massive attitude and even gave me a fake name. It was an incredibly uncomfortable and insulting experience. Their loss--we went straight to another dealer the same day where the staff actually cared about their customers, and we walked away with a new 2026 Grand Highlander. If you value your time and want to be treated with respect, stay far away from this place. read more

I guess I now know why this dealership has this rating. I showed much interest in a 4runner and even send in a financing application. Colton, the salesperson told me to hold on that until the used car was out of the service dept. I followed up twice per day for four days and told him if anyone was sniffing around on it, let me know and that I would be driving up to look at it. He kept telling me the car was not out of service yet so I was not concerned about it being sold. He could have told me that even if it was in service it could still get sold and that I should hold it. It did get sold from underneath me and he could have easily ran my financing and started the deal. Waste of time and lack of attention. read more

Very disappointing experience at this new location. My wife has serviced her Lexus at this Toyota dealership for years without issue, but the move to the new location has been a step backward. We came in because a tire sensor (installed by them two weeks ago during a tire replacement) had failed, and a tail light was out. After waiting 45 minutes, we were told they no longer stock the tire pressure sensors -- despite having installed one recently -- and that we'd need to go to a Lexus dealership for the tail light. Then we waited another 30+ minutes for the car to be brought around. Other customers' cars kept coming back, but not ours. We eventually walked the lot ourselves and found her car already parked and locked, with no one following up. We had to go inside and ask them to just bring us the keys. If they can't service the vehicle, that's understandable, but leaving customers waiting over an hour with zero communication and no resolution is not okay. Hard to recommend this location after this visit. read more

We bought $5,000 in extended warranty's. My car has 14,000 miles on it. It's two years old and I'm sitting here at Toyota of Fort Worth with Ken telling me I don't have any records of any warranties. I expressed a few concerns about a new vehicle and he shrugged them off, with no solutions or there's no time for it today. This is the last time I will service my car here. Ken is really rude and further the dealership where I purchased the car contacted me and told me I did not need an oil change, It was not time. Ken was very anxious to overcharge me for work that did not need to be done. buyer beware do not use this service center. Toyota of Fort Worth has the worst customer service. We only went here for convenience and it was a mistake! They will overcharge you for Work that does not need to be done! read more

We showed up on time for our service and had to wait awhile to get checked in but that went well. We returned home (it was a twenty mile drive) and received a phone call saying that one of the technicians had wrecked our truck in the service department. It wasn't too bad so we could drive it but we have to take it back to get it fixed. They had to order parts and paint them. I'll let you know how that goes! Go somewhere else! Anywhere else!! read more

Do not buy from this dealership. They sold a car to a wonderful single mom who works for me. Within 90 days the engine blew up. None of the "120 point checked items" were completed. They sold her a complete lemon! When she contacted the sales manager and salesman Don Ivie and Juan Morales, they dismissed her and said too bad. Now a single mom, 6 weeks before Christmas has no money, no car, and is financing 15k of a car that cannot run. They are a horrible dealership and horrible people. read more

So I will update this at our next scheduled maintenance as this one was only an inspection and tire rotation. Appointment was at 8 am. I was on time and I ended up out the door by 8:45. Kent was super nice. My only complaint is the automatic coffee thing made my "latte" with no milk so they obviously aren't performing maintenance on THAT appropriately but it IS a car dealership so...IDK. My next visit is an oil change and I will see if all the complaints about this place are valid. read more

I'm sure the oil change I received is fine. The shady tactics to get you in the door aren't. If you get an email offering you a $59.99 oil change, good luck getting it. The 59.99 in reality turns into $86. I know, my vehicle takes more than the 5 qts allowed in the deal. But then they add $10+ for "shop supplies" or "fees". Shouldn't that be part of the oil change? Nope. So, $60+11 for the extra 2 qts of oil=$71+tax=~$77, but yeah, $86 is what they charge you, then to top it off, they tack on a fee for using a credit card, which of course they don't tell you about. First and last time using these guys. Charge what you want for an oil change, but how about not being shady about it and trying to trick people into coming to your establishment with blatant lies. read more

I am not sure what happened with this particular establishment over the years but the quality has gone down. There are a number of people that are walking around looking busy but very few who actually help customers. The wait time has become exhaustingly long, there was a time you could be in and out in one hour but that time has doubled over the last year. I have been a loyal customer for over 10 years but it's time to say good bye Toyota Fort Worth. Hopefully they get more mechanics and service reps sooner than later. read more

I wish I didn't buy a car here because of Lee M. One of the rudest individuals I've ever met. I tried to get clarity about the documents they needed for a trade in and he simultaneously was unclear about what they needed and frustrated at my questions read more

I had my 2007 Tundra towed here after it got stuck in reverse. They dealt with the trouble of getting it into the service area with no problem and diagnosed it in maybe 15 minutes. It was a bad cable from the steering column to the transmission. The book says to replace the whole cable and only a dealership in Kentucky had it in stock. I agreed to fix it this way and wait many days because I had little choice. However, the dealership really came through for me. Their master technician knew a smaller part of the cable mechanism was the real problem and that a Sienna part was the same. So he tried that and fixed my truck in less than an hour total. And saved me almost 1000 bucks. (The full cable replacement required 4 hours labor.) Good mechanics and honest dudes work in this service department. read more

My Tech Advisor, Shanna Arb was the best. Her customer service is better than none. I was given update to the service of my vehicle. She was what customer service is all about when it come to taking care of her clients. Awesome! Awesome! Outstanding. read more

Took my car in for an oil change and was told I had 2 new issues both costing $200+ After taking to another trusted mechanic I was told that neither problems existed..not as great as they used to be as far as trustworthiness. read more

Pedro is the best salesperson I have ever worked with. He was patient, persistent, and so helpful thru many speed bumps and unexpected turns. Mike and Jose were also amazing. We really appreciated how much they worked with us on some sticky and challenging challenges. Would buy from them again. read more

Went in to check out a new truck. The guy wanted me to talk numbers before he would let me look at a truck. I told him I wanted to see if I like it before we get there. Then he told me to check back when I am more serious about buying a truck. Got taken care of at another dealership. No wonder they have no customers on a Saturday when most dealerships are very busy read more

I have never seen a dealership work so hard to blatantly waste a customers time. On Monday, October 18th, I contacted the dealership regarding a vehicle they said was in stock. I asked if I should fill out a credit form online so that the car buying experience would go by as smoothly as possible. They said yes. This is partly my fault for not being skeptical, but I filled out the Application and have a shiny new Hard Credit Check on my report. I get to the dealership and the person I spoke with is now "busy." However, they let me work with another salesmen who informs me the car is already sold and promised to another customer, but they have some used ones to show me. This would have been nice to know before driving down there during rush-hour, but fine, bait and switches happen, I just opted to leave. The salesman then calls me every day of this week and eventually calls my wife because the exact make and model of the car I want is going to be available. I speak with him and he says all they need is a deposit for the vehicle. I'm ready to send the card information over right away. They send me the information and then 5 minutes later call me back to say that because I am in the far away state of Arlington TX (25 minutes away), they can't take reservations from my location without adding an additional $10K to the vehicle...So I just let them know I wasn't interested at that point as I don't like throwing money away. They then call me back and let me know that if I can get the paper work from a dealership in Arlington detailing the price of the same make, model, and year, they can match that price without the additional $10K. Lots of hoops to jump through for someone who could have turned into a loyal customer, but whatever, the dealership in Arlington is cool. I get the paperwork for the exact make and model. It was even more than 1K less of what they were trying to sell the car for. I send it over and they call me again, break their promise, and say that it will still cost me 10K extra. So, I called around to other dealerships and asked about this 10K premium and not one of them knew what they were talking about. What I can defer from this is that they wanted to shock me with a 10K surcharge, but then say they'll "price match" with a vehicle from Arlington that costs a few thousand more, and hopefully get $2-4K extra out of me. They just didn't count on me working with an actual reputable dealership and show them the same model for slightly less. I think the car salesman that was trying to help me out was being honest initially, but his managers just couldn't help themselves. They had such a lack of competency that they would probably be hard-pressed to sell water in the desert, but maybe they wouldn't have to on account of them being so shady. read more

Toyota - Car Dealers Near Me - Fort Worth, Texas

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We had an absolutely wonderful experience buying our 2025 Toyota Sienna from Toyota of Fort Worth. This has been the only place we have bought new vehicles since 1989. Why? Because the entire experience is always extremely easy and stress-free, and they truly go above and beyond to make the buying process and price as good as possible. They truly seem to care, and there aren't any sort of bait and switch, or pressure tactics used, like some other dealerships do. The dealership is a very nice, clean, comfortable and friendly environment. Everyone from the receptionist, Jayden to Jaden the salesman, to the finance manager, Harold, to the GM provided absolute top notch customer service. We could not have asked for a better experience, and we will highly recommend Toyota of Fort Worth to anyone who is going to be looking for a vehicle. Even if it is a little bit of a drive for you, it will be worth it! They are in the process of moving to a new location, so come find them! read more

Toyota - Car Dealers Near Me - Fort Worth, Texas

After visiting 4 different dealerships, this was by far the worst experience. My partner and I walked up to the building on a Saturday afternoon. There were more than five salesmen waiting outside. Not sure if they were just trying to enjoy the sun, but I felt bombarded. Jerrell Boyd was the salesman that walked up to us. He did not introduce himself nor shake our hands or ask for our names. It was unfriendly. He sat us down in the large seating area which really felt like an odd school lunch room. I explained we wanted to test drive a Toyota Highlander and I had not picked out a stock number online. He proceeded to go through the pamphlet and ask me what I wanted and then read through the pamphlet to see if it had it. He could not answer many of my questions and only replied "I don't know" instead of saying that he could find that out. This whole process was uncomfortable and I had to be forceful to go and test drive the XLE. If I hadn't, we would have sat a lot longer. On the way to the car, Jerrell finally got excited and was talking. But it wasn't about cars, it was about his partner and how she should not have another kid. I found it inappropriate. During the test drive, I spoke to my partner about things I noticed in the car and Jerrell offered no input. He also spent the entire time on his phone. Maybe Jerrell was having a terrible day, I don't know. However, because of that experience, I would never recommend buying a car at this location and definitely not with Jerrell. read more

Toyota - Car Dealers Near Me - Fort Worth, Texas

I just purchased a new Toyota Tacoma today and was beyond pleased with the experience. I used the Costco Auto Program and was contacted by Ruben Puente quickly. He provided me the Costco price (which was great btw) and provided me trade in figures quickly via email. This was super helpful as I leave 2 hours away and wanted to make sure all the numbers were buttoned up before I made the trip down. Unfortunately Ruben was off today but answered his cell phone and arranged for his peer Lee Makarwich to help me when I arrived. They coordinated well and Lee had the Tacoma cleaned up and ready for me to check out upon my arrival. Lee went to bat for me with a discrepancy with the value of one of my trade ins and made sure I got the deal I was expecting. He was very professional and took great care to make sure everything was explained properly and that I was taken care of. Kevin Tran, the Finance Manager, listened to my needs and offered a great solution for my long term ownership satisfaction. We settled on a short term/high mileage warranty and gap protection to protect me from any unforeseen expenses that may occur in the future. He was friendly, professional and a pleasure dealing with. Overall from the being to the end, this was a wonderful experience and highly recommend checking out the great staff at Toyota of Fort Worth for any automobile purchase. read more

Toyota - 2020 Tacoma TRD Off Road - Car Dealers Near Me - Fort Worth, Texas

I see the reviews of this dealership and while I can't talk about other salesmen I can definitely say if you come here to ask for John Lee. He got me a great deal on a new 2024 Tacoma (did a good amount of negotiating at a few competitors and he still came out on top). The whole time it felt like he had a sense of urgency, yet nothing felt rushed, because with his level of personability you knew you weren't just a number. It is clear to see he loves what he does, I will be back soon. read more

I have a 84 month warranty on a 2 year old batter.....so when it stopped working I call down to toyota of ft worth on camp bowie (where the battery came from) to start the process of getting a new one, was informed over the phone by mark in the parts dept that they do not keep records of warranties. And without a receipt he could not help any further, I asked for a manager and he came back on to let me know the manager was out. Worst experience I've ever had with a business. Can not Express how disappointing it was ...... I have had similarly poor experiences there in the past , so as of today I will no longer go there or refer anyone there. read more

Bought my 2017 Toyota Corolla LE here in September with unusual circumstances regarding the financing. Corey was awesome in Sales. Plus the financing department too on a short term loan. Friday night I came in to pick up a part that I ordered of the inside door screw cap which costs less than $4.00. We were laughing about how to install such a small piece of plastic on the inside of my front door. It was worth the drive from Colleyville. Great experience. Although I live much closer to another dealership, my intuition told me to do business here which is never wrong. Love my car and grateful for the dealership. read more

Toyota - Grateful for the experience after purchasing this car today. - Car Dealers Near Me - Fort Worth, Texas

Great store and friendly staff. Regular car maintenance is easy to conduct and everything is well organized. read more

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Awful experience trying to purchase a new car here. It doesn't help that it's not a buyer's market right now. They mark up the prices way too much and will add a bunch of unnecessary extras they say they can't take out because they know us buyers have our hands tied. Our sales guy was not helpful either, he didn't seem confident at all when trying to show us different cars. They were also very pushy and getting me to sign stuff. read more

so, to begin with I had gone to other toyota dealerships that both screwed me over, either by running my credit several times or just the deal was horrible, I had given up and thought I would try this dealership. I had no hope, but to my surprise everyone even finance was nice! Usually finance in general is a bitch. And this guy who assisted me here was great! Upfront - no hidden fees - no added plans! Plus our sales guy made us feel comfortable, not pushing anything - and even brought my new car to my house since I had an accident prior to purchasing! I'm really overal happy with how I got treated thank you. read more

y'all need to go and look for Jhon Manchego. I arrived to the lot and walked around looking for a car and wanting to buy one same day there were multiple employees outside sitting on a bench but none of them came to check up on me. I decided to enter the building to look for help and Jhon caught me walking in and asked if I needed help. He was on his way out for break and still took the time to help me out. even though I was very specific and stubborn he helped me find the right car and kept it straight to the point and yet explained thing to me (a first time car buyer) he helped me understand all the terms I never heard of and even helped me get a good price in my opinion for the car. I said it once and I said it again.... LOOK FOR JHON he is amazing friendly and will not belittle you or talk to you like a kid. read more

I hate to write a review, but here we are....What's the point of making an appointment if you won't be seen until an hour half later? I would have been less mad if they let me know a heads up. Maybe I'm in the wrong, but I can't wait all day for an oil change. read more

Regina was very attentive to what I needed and communication was great. This is the only Toyota dealership I'll ever use.

I came in for a license plate bracket because the dealership I purchased my Toyota from neglected to install one, despite asking several times. It was less than $20 and they installed it for free. Everyone in the parts department was incredibly friendly. Just didn't expect the attention to detail for such a minor purchase. I think their courtesy is worth the time for a review. read more

I was in a pinch as my car had just broke down. I had done a lot research and I was not looking to buy that day but just wanted numbers to make an informed decision in the near future. Julio greeted us before we got to the door. Very friendly asked a lot of questions and listened. After some time, we came to an agreement and I left with a car that day in the price range I mentioned. The only thing I could suggest is that the warranty and finance guy (or someone)should walk you out to the waiting area and instruct you on what will happen next. He just told us we could go out the way we came and it was very confusing. We ended up asking a random salesman and finally sitting down outside until the car was ready. read more

If you like to get wined and dined before you get boned then you'll hate it here, they just bone ya! Sales manager tried to corner me and tell me I had to take the car off the lot tonight "so I owned it" and then would be stuck in the contract after I figured out there was something wrong with the car that I was trying to buy (2021 gray Honda Civic sport, don't buy it it's gonna break down on you). All of the workers are really missing out on a life on Broadway because the show they put on when you tell them that you're not interested is impressive!! read more

I was looking to purchase a used car that they had listed on their website. I contacted them asking for an out the door price and they added an additional 1200 dollar from their listed price. I asked for a breakdown of the final price and it showed additional add ons like used reconditioning fee of 1200 and non tax fees of 250. What they list on the web site and what they charge you are two different things. Runaway from them. read more

would rate at less than 1 star if possible. nearly a bait & switch operation. in searching for 2014-2016 Toyo Highlander - I find my ideal vehicle at attractive price on Toyota Ft Worth website. Calling dealership I find out the vehicle is NOT in Ft Worth but in Florida !! ?? What a BS way to advertise. If this is how they LURE people in to sell them another vehicle, the only BAIT & SWITCH legal requirement it lacks is that I suffered no financial loss. Just JACKED around by misleading advertising. BEWARE!!! read more

Best I can determine, between 2 different service visits months apart, their service team took what was routine maintenance for my 2011 Toyota & took it to a state where it was effectively totaled based on the cost of their recommended repairs. I could write a whole article, but my experience completely destroyed my confidence in Toyota as a whole. Which is a shame because we have 3 of them. The other 2 still prove to be reliable because thankfully I never took them to this location. read more

This place if pure garbage. I can't speak for the sales department, only the service. I recently moved to the area and had an appointment for Saturday morning. I came on time, sat in my car for about 20 minutes and was never even greeted. I asked for someone to assist me and was shrugged off. I finally spoke to some guy, he asked what I wanted. I told him routine maintenance and that I had a pre-paid plan. He then told me I had to tell him exactly what maintenance I needed because I hadn't been there before as if he couldn't look it up by VIN number. I was so frustrated, I didn't want them to TOUCH my vehicle. I just left. What's funny is, I was looking to purchase another car as well, but they will NEVER get my business. I took it Freeman Toyota, received a totally different experience, will do business with them from here on out. Save yourself the frustration and do not go to this dealership. read more

Bruhhhhh they always take forever to do the simplest shit. Like they in here taking their time bro fuckkkkkkkk

At the moment, not too happy. Bought a used Camry a week ago, but, was not told until after the sale they only had one key. Was told I would have a key in a day or two. I went by and was told they would send somebody to Granbury to get a blank as they didn't have any and would call me. Never heard from them, so I called. Was told by the sales person, Corey, that he would check on it and call me. Still no news. Called to speak to the sales manager or general manager. After two tries, finally got the Internet "manager", who forwarded me to the General Manager's phone, where I left a message. If they cannot come up with a key... Hint Toyota: UHS Hardware has blanks for sale online. If Toyota doesn't have any maybe someone else does. read more