This is an absolutely First Class company, operating in an area in which shady companies abound…read more Competent, trustworthy, reliable, they identfied abstruse problems on two units that had perplexed some other firms and had solutions to hand. AND ones that didn't involve just replacing everything in sight to make the problems go away. We will DEFINITELY use thm again

Responses were timely and helpful. That helps so much to relieve concerns and to confirm something…read moreis really going to happen.

5 star service! The company is extremely well organized and techs are well prepared. No "we need to…read moreorder parts and come back in 3 weeks" drama. They even had the COI ready to go and immediately sent it to my building's management! Sal and John are a treasure and while I hope my fridge doesn't break again for another 20 years, if it does they will be the ones I call.

Serge was very thorough, professional, patient, and explained well what the issue was, and what my…read moreoptions were. He could fix it, but advised it was not worth the cost of repair. Really in gendered trust in a repair person.

We bought an AC unit here for the upcoming summer, the two salespeople that helped us were…read moreattentive and stayed with us through a long deliberation about the right size AC and the BTUs we wanted and the touch screen versus buttons and all that so I would say they were very patient above all which is the second best thing you can be as a salesperson. They honored the law enforcement discount and got us a great deal overall, we left happy. look for Hector and William next time you're trying to buy an appliance!!

The level of incompetence is unbelievable. Friendly, polite, and utterly and infuriatingly…read moreincompetent service. Alex, in particular, should be fired. Possibly Anthony, too. Alex couldn't read a simple screen (the folks at the UWS branch showed me his error) and sent me to pick up a purchase at the UWS store -- but it wasn't in inventory there at all. So I was promised same day delivery by messenger within 3 hours. When I called after 3 hours, I was told by Anthony it had been scheduled for the next day, and he convinced me not to demand the refund but to wait. He couldn't give me a precise time window, just 7 am to 7 pm. When I called the next afternoon to ask when it will arrive, it was Alex on the phone again. It had been scheduled with UPS, not a messenger, and he couldn't immediately tell me for when and said he would call me right back. He never called, but when I called after 20 minutes, he answered as if nothing was up. He started saying that it would be delivered next week, no Friday, no Thursday. Talk about getting jerked around. Wtf? I told him to refund me and forget it. (The whole attitude was very Kids in the Hall "oops, it must've slipped my mind." IYKYK). The shittiest part is that the purchase is a heater for my kid's bedroom. Our building boiler is on the fritz and my kid's is sick. Information o shared with these folks. How crappy can you get. Never dealing with this branch again and recommend you stay well away.

very professional kept in contact…read morearrived on time put on booties quickly diagnosed problem and even had part in the truck to fix the problem

Good communication and prompt service. However I very specifically asked before I agreed if they…read morehad the parts for my model stove, and clearly described my issue, knowing it could be only a couple things wrong, with the hopes that it could be a one time service call. They said they do stock the parts. That was false. The technician knew nothing about it and said he had to order the parts and so of course had to return, which means you pay for 2 visits instead of one which I think is awful.

They are great at selling but if you have issues they are only sporadically engaged. Like car…read moresalespeople -- sell and forget. Installers weren't great either. They are also not focused on facts. Go elsewhere.

We designed a kitchen with Reform, who recommends Royal Green. Of our 4 items, 2 were completely…read moreincorrect: Dishwasher: They sent us a 2 year old model that was 2 inches wider than the new model we ordered and paid for. Oven: The color we ordered was out of stock. They did not notify us, they just sent a dark gray oven instead, I guess hoping we wouldn't notice? When I called to tell them half our order was wrong and not usable, the manager (I forget his name) was absurdly defensive. He said, and I quote: "So far you've only complained about what went wrong. You're not even acknowledging that two of the items were right!" While he eventually conceded the items were not what was ordered, he still tried to charge us $250 for a restocking fee for the incorrect items? We didn't pay. If you're considering RGA because they claim to work closely with Reform, just know-- they did not provide any efficiencies. Quite the opposite. I would never purchase from here again.

My Bosch oven igniter was broken. When I called, Eli was upfront about the total cost (diagnosis,…read moreparts + labor). He was able to narrow the window and tell me when he could come when I texted in the morning and arrived on time. He was knowledgable, friendly, quick, clean and did the job! Thank you!

Highly recommend. Needed freezer problem diagnosed and fixed. Eli gave us a 1-hour window, which is…read moregreat. Several hours before the appointment, when he knew he was running late, he called to let me know so I could plan my day. When he arrived, he was professional, communicative and courteous. He fixed the problem (clogged drain) and explained everything.

I have to say, this is easily the nicest, most unique Home Depot I have ever visited…read more It's located right in the heart of the Flatiron/Chelsea area and spreads across three beautifully maintained floors. What really stands out is the atmosphere, it doesn't feel like your typical warehouse. The garden section is gorgeous, filled with plants and trees that make the store feel surprisingly airy for being in the middle of a city block. Very impressed by the selection of items being fully stocked in all departments. The store feels more like a "boutique" hardware shop, than what you'd find in a standard suburban location. The service here is top-notch. Giving special thanks to Rachel in Plumbing! Ask for her, she is actually more knowledgeable about the products to fix plumbing issues. Thank you Rachel for fixing my plumbing issue. Unlike some larger stores where you're just a number, the associates here are everywhere. I was asked several times if I needed help, and when I did, they didn't just point me to an aisle--they walked me directly to the product. Even though it's Manhattan, the prices are consistent with their website and aren't hiked up. This store has plenty of self-checkout kiosks, no waits or long lines. If you're doing a DIY project in the city, this is definitely the place to go!

I know Home Depot is always in the suburbs where it needs a lot of space on its own with the…read moreparking lot and garden nursery section. Cannot believe that Hone Depot is in Manhattan in Chelsea where it does not have space at all! I'm surprised they found space to built one. There is a basement level where all the plants and paint section is at with lots of kitchen and bathroom pieces. The cleaning supplies are also in the basement. The lighting fixture and furniture installation is upstairs. This place got lots of self checkout kiosks and many in person checkout stations. Home Depot also has its own orange shopping tote bag where you got to pay extra. It is a very sturdy bag. Just looks weird and has a flimsy shape. There's no parking in this location but you got the R, W, F, M, and 6 train stations nearby.

This is a real find. A store that not only sells and repairs appliances, but is owned by two…read morewonderful, knowledgeable and patient brothers. I have both bought and had appliances repaired there. Charley and Steven have always been great with advise and patient with my questions. I have been going there for thirty years and have always had good experiences. If you want to buy something from a real live person who has years of experience, this is the place to go. Support local businesses.

I bought my sewing machine used from Brookes during covid. They have kept it running smoothly for…read moreme over the past 6 years. The staff is friendly and knowledgeable. I am so happy to have them in the neighborhood.

There was something wrong with my Bosch oven Igniter. They were great at communicating with me on…read moretheir arrival time and estimate. The repair person was on time and fixed the problem professionally. He also did few extra things over and beyond what was required - adjusted the oven door, fixed the warmer and knobs on the stove top. Overall I was very happy with quality of work and the price. I would definitely use them again.

Great. Very friendly, thorough and considerate. Called him (George) for a second opinion for my…read morebroken fridge (don't buy Haier). The service charge was less than the first guy, his exam was much more thorough and he explained everything to me. Turned out to be not worth fixing, and George didn't try to sell me on some temporary fix. He also gave me some advice about buying fridges and warranties etc. A lot of places are in Brooklyn and don't come uptown or charge more bc of the distance, but George lives in Washington Heights so I'm glad I found him. Highly recommend.

My NYC coop is absolutely beautiful after a gut renovation undertaken by MCKB and the related SGC…read moreContracting Corp. My neighbors have been quite impressed - kitchen and bath stunning and workmanship and paint job excellent. The super loved your teams, as did my fellow neighbors. The entire MCKB and SGC teams have been wonderful during this complicated process. My main MCKB contact and designer, Hany Gerges, applied his elevated taste and design skills along with his ability to educate, influence and collaborate to create a gorgeous kitchen, bath and custom closets. Other professionals have liked my new wood floor so much, they have asked me where they could find it. This is a team that knows how to solve all sorts of construction matters to deliver a space that is beautiful and functional.

They did a great job with my kitchen 20 years ago. I have since used Drimmers many times. Lately…read morethough they do not answer my emails or requests. I'm trying to replace a bathroom vanity but KIM never got back to me. What a shame.