We purchased a used 5th wheel and truck from these guys. Initially we got good service as we…read morelearned to live in the unit full time. Then we dropped it off for maintenance and left it with them for as long as they needed it as we were away for a month. We left a list of things that needed some attention. One was the hot water heater- it only got Luke warm. When we returned after a month they hadn't done anything to it and the guy said they cycled it through twice and it worked. The note on the repair slip said we hadn't turned the switch on! We moved back into the unit and still couldn't get hot water. They came out to the RV site and still didn't fix it. We moved to the North Shore and TLC RV repair came over and replaced the temp cutoff switch and it works fine. Many other things also were not addressed and the comments on the repair slip were arrogant and condescending. Very disappointed in this organization. They lose the good people and the ones left don't seem to know what they are doing!

I have had very bad luck with this companies service department. I was treated like an idiot when…read moreasking any questions about the functioning of the equipment. Slowest service I have ever witnessed. I received a poor product for a high price. They met none of there estimates. I was shocked at the labour costs, and even furthermore when I watched the lack of speed, and professionalism the tech displayed in his appearance and work. When I had to return to get the work tested it became an opportunity for them to bill me again. I stressed twice at the service counter, if they were going to bill me not to spend more than 1 hr. Upon returning they'd billed for 1.5 hours. I just don't understand how such a simple request could be ignored. It is just not worth it, to over charge your customers. This was an opportunity to make right for the first lousy job i had done. Bad business.

They need communication improvement in Merville. They do not call you back. Apparantly they are too…read morebusy. We would never buy from them again. We sent it in for repairs that should have been done before we bought it and the RV came back with a dent in the door. So many other problems. We were so stressed out that we did not want to communicate with them anymore.

From the owner: Arbutus RV & Marine Sales is helping you to "Discover Your…read moreFreedom Today!" ...and with 5 Vancouver Island Locations and over 700 new and used RV's on display, we're proud to be Vancouver Island & BC's largest RV Dealer! We host a Sales, Parts and Full Service Department in Mill Bay, Sidney, Nanaimo, Courtenay and in Port Alberni.

Revy RV Duncan 6482…read moreNorcross Rd, Duncan, BC V9L 5T3 Trailer dealer Trisha Mills 21 points   17 minutes ago We bought a new Mini Rockwood Lite from Revy RV 2 years ago and have had nothing but problems and repairs needing to be done. We had taken RV into Revy in November 2018 for some electical repair, a broken facet, and a broken jack. When we picked up trailer it was beeping inside and we were told it would shut off. We winterised trailer and 6 months later book a camping trip only to find the beeping is stl happening. We had a pefectly good battety on trailer that now was over charging and dead. Dave is the new owner at Revy and was attempting to work with us to keep us camping for the trip we booked..all at a cost to us..having someone come to us would have been hundreds of dollars. We decided we needed to bring trailer down to Duncan from Nanaimo. We cancelled trip and had 2 very disapointed children. We has to pay high gas fees, a reservation fee for a trip we did not go on. Dave did not compensate any of our losses or provide us with any reassurance other than fixing the wiring. He would not support giving us a new battery stating this was dead and over filled with water before he got it. Dave did not even say hello to us when we picked up trailer..brought it around and stated "this is as close as I can get it" I have to say I am disappointed with Revys customer service. With the amount of times we have had to bring our new trailer in for repairs we should have been compensated in some way. Dave simply stated, " I just bought this place not long ago". Ok, as a customer that makes it seem like what was bought before him does not matter? Yikes Dave!

Bought a brand new trailer from them 2 years ago and I am now having to take it back AGAIN for…read moreelectrical issues! They sell poorly built trailers and really don't care about the customer once they have left the lot! Would not recomend this company to anyone!

Run run run....the other way! They knew we were…read moreLiving in our Van and guaranteed they would have it fixed same day. Got a call at 4:45 saying they had to keep it overnight. I reiterated that was our temporary home....Michelle told me that's what savings accounts are for.....

Don't ever have them do repairs. They gave me an estimate of $17000. When I took it to Eric's RV in…read moreSequim most of what CCRV said was needing repair didn't. Eric's RV did everything including new roof coasting for $3000. Don't get stung. CCRV either doesn't know what they're doing or they are thieves

I would absolutely, definitely recommend Traveland (both Duncan & Langley) were more than…read moreaccommodating; Kyler in Langley; Kirby, Dave & Dave (you know who you are!) in Duncan - working together, they helped us find exactly what we wanted, and even made it more of a great experience. A fun bunch of guys, would for sure go there again. We love our new fifth wheel!

Buying our Jayko c class was a good experience with our salesperson, however, there service…read moredepartment is a joke. First we had problems with the side door not closing and locking properly so we tried to have the service department fix it. The so called mechanic came out and ended up making it worse than what it was bent door frame and scraped paint. Second issue it went in for a plastic cover to be replaced on the awning, they managed to end up loosing the other cover to the awning and that had to be replaced. When we bought the RV we also purchased a lifetime detail package where they would wax ( seal ) the coach part except the cab. Only the passenger side was waxed ( conveniently on the side where the awning is where you spend your time at ) as I've worked in bodyshops over the years, I know what to look for. They leave a mess in the shower after they have dewinterized it, not exactly the way you want to pick up your RV after paying the bill. Maybe our next RV sale will be with another dealer or sale it and spend our money elsewhere.

Mike Haugen, Maria, and Brenda were excellent!…read more Mike got us set up during the first part of the reservation procedure, Brenda finished up with excellent customer service, and Maria gave an excellent vehicle orientation just before we left. can't wait to work with them again next year...robert gray

I'm just looking for a spot to put my trailer to rent a spot for the winter ,and hopefully…read moreaffordable,I'm living on SSDI I got hurt in a logging accident a couple of years ago and still dealing with that,I had a 8hour spinal infusion surgery last April,I live in Darrington right now on a friend's property in the back yard,but his kid and girlfriend moved into his rental house and it's time for me to move on,I don't want to leave Darrington but there just isn't anyplaces to rent they are all full up around here.so now I'm just checking things out.i have an 07 28 foot jayco travel trailer it's pretty nice ,I'm even thinking about selling for 5000 if u know of anyone needing a nice trailer it could be for sale.thanks for your time.

Chelsea in office is great, smart, helpful, personable. She knows her parts and inventory- that is…read moreall I ask. She didn't have what I needed but, called locally and checked her computer to get the correct part number. Good job, Chelsea!

I am near to tears with what I discovered after taking my vehicle in for an oil change. A couple…read moreof days later I saw some pink liquid driping under my engine compartment. Come to find out of course it is radiator fluid. Then I look and see my engine cover riddled with oil everywhere in the groves as if hastily whiped off. I had just washed my engine compartment prior to bringing it in. Shame on them for that. I was told they checked all my fluids and lubricated joints etc. And that the air cleaner was fine for several hundred more miles. Hmm, no one took the cover off the air filter. There are two bolts that need to be removed and they were untouched., The 190 plus they are making an hour, you would think they would have could have taken the radiator cap off, but it was crusty around the edges and the fluid was rusty looking inside. They either didn't bother to look or did care to tell me. Shame on them either way. I am trying to take care of my car why would a professional not let me know the things it will need done. The interior cabin filter was also never looked at, even Jiffy lube looks for these money making items. So $250 plus dollars later, they left me with doubts about even getting a new oil filter, a leaking radiator with rusty water in it a severed hose leading to the engine air filter I should have been aprized of and two completely filthy air filters. And, and no itemized list of the points they checked and the condition there of. Now I see why. Shame on your workmanship and professionalism. Not even trying to help someone to care for thier car. Shame!

They do good work on RVs and vans. Have serviced my van multiple times for our custom work…read more Electrical batteries they can handle. What I love is that they are quick and they give good estimates. They tell you how to save $ - they will tell me, hey you can order solar panels from here or there and save lots of $. Seem to know their stuff esp about electrical issues. I don't have an RV so I can't vouch for other kinds of work.

Efficient , Inexpensive friendly and local. What more can…read moreyou ask for Explained all work done and test ran the furnace for me Two thumbs up!