A family run business with basic, yet very practical campervans. The van we had was very clean and…read morecomfortable. It had everything we needed to camp (including dished, cups, cutlery, etc.). I was very happy with the level of service we received from Jessica and her husband. We had an issue with my credit card that could have been a major problem with a big corporate run rental agency, but they were able to work with me to resolve the issue. We were also given a crash course on the local public transportation helping us navigate to our hotel in Victoria when we dropped off our van. Overall we were very satisfied and highly recommend them.

From the owner: When it comes to Camper Van Rentals, RV Rental and more, no one compares to Cool Camper Rentals…read more With years of combined experience, Cool Camper Rentals has worked hard to build the trust of our clients in Sidney and surrounding areas. Visit our website to learn more or better yet, call us today!

I'm just looking for a spot to put my trailer to rent a spot for the winter ,and hopefully…read moreaffordable,I'm living on SSDI I got hurt in a logging accident a couple of years ago and still dealing with that,I had a 8hour spinal infusion surgery last April,I live in Darrington right now on a friend's property in the back yard,but his kid and girlfriend moved into his rental house and it's time for me to move on,I don't want to leave Darrington but there just isn't anyplaces to rent they are all full up around here.so now I'm just checking things out.i have an 07 28 foot jayco travel trailer it's pretty nice ,I'm even thinking about selling for 5000 if u know of anyone needing a nice trailer it could be for sale.thanks for your time.

Everything was great apart from the shuttle service…read more The RV we rented was in good condition, had everything we needed, during check-in if we thought of anything we wanted they tried to source and were pretty successful, i.e. outside table, something we could use as a rug etc. Check-out was also very smooth, esp. as we had some damage, i.e. we broke the inside table! Charges for repairs very reasonable, quick and efficient, no surprises! So all in all I would have probably given them a 5 star rating if it was not for the shuttle service..... We were flying from SFO to Vancouver, with a 2 and 4 yr old, we called upon landing (11.30am) and they said the shuttle would be there around 12.30-1pm. OK we thought, we will wait. We waited, we called around 1.30pm as still no shuttle only to be told that the driver had only just got back to base and wouldn't be there for another hour! With a 2 and 4 year we had wasted 2hrs waiting at the airport for a shuttle that wasn't on it's way as we had thought. Honestly if they had just told us when we called originally it would not have been a problem but waiting then paying $200 for a taxi with no compensation in my opinion was not acceptable. Moral of the story is: triple check the shuttle is really on it's way and you will have a great experience!

Booked about 6 weeks out. 3 days before pickup was told we no such truck would be made available…read more A bigger truck would be provided. Apparently the local Uhaul owners can't or won't or likely aren't allowed to make any decisions. This basically negated our two way ferry booking as we couldn't make a new booking due to ferry loads. This also added $90 each way, almost doubling our ferry costs. Good old Nicholas Spears from somewhere up the Uhaul chain washed his hands of us saying we were told a couple days out. Not his problem. He said our kind of booking isn't a priority. On a previous booking the truck we had booked was available but at a location in another town. Would they cover the difference in mileage? Not a prayer. Fooled me twice. Somehow I'm embarrassed when it's Uhaul who should be. Don't you be fooled by the word 'reservation' when Uhaul uses it. Tell 2 friends.

U-Haul Sidney recently went above and beyond in assisting me with my move to the island. They…read moreregularly communicated with me while my uHaul boxes/pods were stored there and then again when it came to transporting them to my new place. I also had had the occasion to rent a van from them for a trip to the lower mainland and it was clean and ready to go for me when reserved. I would highly recommend the team at the Sidney location for their courtesy, customer service and ability to solve the customer's problems as if they were their own. I can't thank you enough for going above and beyond but thank you!!!

We purchased a used 5th wheel and truck from these guys. Initially we got good service as we…read morelearned to live in the unit full time. Then we dropped it off for maintenance and left it with them for as long as they needed it as we were away for a month. We left a list of things that needed some attention. One was the hot water heater- it only got Luke warm. When we returned after a month they hadn't done anything to it and the guy said they cycled it through twice and it worked. The note on the repair slip said we hadn't turned the switch on! We moved back into the unit and still couldn't get hot water. They came out to the RV site and still didn't fix it. We moved to the North Shore and TLC RV repair came over and replaced the temp cutoff switch and it works fine. Many other things also were not addressed and the comments on the repair slip were arrogant and condescending. Very disappointed in this organization. They lose the good people and the ones left don't seem to know what they are doing!

This was our first time renting or even driving an RV. The whole process was easy! I booked online…read moreand then called to book my time to pick up the RV. I was able to pick up the RV earlier than expected so I was very happy. When I arrived our name was on the board and they were ready for us. The 2019 vehicle was very clean and sanitized. After the RV check we were on our way. Everything worked great except for the cold water nozzle in the shower. Hot water only from the shower head. FYI the hot water heater is very efficient! The water can be very hot so be careful. No other issues. The fridge and freezer worked well. We were told to only open the doors when necessary as it can take a few hours to return to the ideal temp. We had a great first time experience. When we returning the RV the process was just as easy. I received an email that day of my receipt and refund of my deposit. I will rent again however I may try the larger vehicle that has a generator as where we were camping didn't have any hook ups.

Great Service! Clean vehicles at reasonable prices; walk through was done and at all times in…read morecompliance with social distancing. Great option for this summer camping. Will definitely rent from them again soon.

What an incredible adventure! We rented a camper van from NW Adventures so we could get out and…read moreexplore the PNW. The booking was easy, the people are so friendly, the rates are reasonable, and all the contents needed are included. Fantastic! Highly recommend :)

Great customer service. Accommodated our odd schedule needs. Equipment was well maintained and…read moreclean. Very responsive. Love working with a local company versus big boxes.

I have had very bad luck with this companies service department. I was treated like an idiot when…read moreasking any questions about the functioning of the equipment. Slowest service I have ever witnessed. I received a poor product for a high price. They met none of there estimates. I was shocked at the labour costs, and even furthermore when I watched the lack of speed, and professionalism the tech displayed in his appearance and work. When I had to return to get the work tested it became an opportunity for them to bill me again. I stressed twice at the service counter, if they were going to bill me not to spend more than 1 hr. Upon returning they'd billed for 1.5 hours. I just don't understand how such a simple request could be ignored. It is just not worth it, to over charge your customers. This was an opportunity to make right for the first lousy job i had done. Bad business.