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    Triangle Communications

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    1 year ago

    Great customer service, good parts and even better prices! If you need any form of communication, handheld or mobile, they got you covered!

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    uBreakiFix

    uBreakiFix

    (40 reviews)

    I had a very concerning experience here and would not return…read more First impressions matter. The technician at the desk was extremely unprofessional in appearance--wearing a stained sweatshirt and headphones covering her ears, which she did not remove while speaking to me. That alone made communication difficult and uncomfortable. I was initially told that my phone screen repair was covered under warranty and would be free. I specifically asked that if there were any costs at all, I be called before the repair was completed. I was very clear about this. The technician then asked me to unlock my phone. I questioned why that was necessary just to replace a screen and explained that I was uncomfortable because my phone contains a lot of personal and sensitive information. I asked if there was a "safe mode" or any way to protect my data. I was told, "That's just how it is," and reassured they don't go through phones. Reluctantly, I left it. Six hours later, I returned and was told the repair would cost $200 because the technician had been "wrong" about the warranty. I asked why I was never called as requested, and the response was that she was "busy." I was also told the old screen could be put back on, but I would need to return again in three more hours--I live 40 minutes away. At that point, I decided to just pay the $200. That's when I noticed all of my apps were missing when i openedthe phone. I was told my phone was in "maintenance mode." This was never mentioned earlier, and it directly contradicted what I was told when I asked about a safety mode to protect my data. If maintenance mode existed, why wasn't it used when I specifically raised privacy concerns? Now I'm left having to change all of my passwords and secure my accounts because I no longer feel confident that my personal information was protected. Between the misinformation, lack of communication, unprofessional behavior, and serious privacy concerns, this experience was unacceptable.

    Authentic parts and only location who is allowed to service Verizon and ATT licensed parts provided…read moreby Verizon and ATT. Jose, manager, excellent and experienced at marketing and technical service. He knows exactly the issues and recommendations. Although young, but well experienced and deserves a good raise for supporting this company store. Have a visit to "Little Pot" across the street while you wait. Take a drive and shop at Costco, Hmart, and 99 Ranch. But please make an appointment!!!!! This is one of the only sites that does Verizon and ATT insurance plan repairs so they are extremely busy and they order parts when needed. It's not a warehouse store that stocks during walk-ins.

    Triangle Communications - electronicsrepair - Updated May 2026

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