I bought a car here not even two months ago (August 17, 2018) and it is costing me $2,000 to repair! I was sold a car with a SERIOUS problem they did NOT disclose at the time of purchase!! They also refused to check for the issue that is costing so much money!
On my way home Oct 9, 2018, I first noticed the vehicle lost engine power, then it started to make a lot of noise. I immediately headed for the nearest location I could find, but they only perform oil changes and they informed me that I had better return the vehicle to the dealer via tow truck as it should not be driven. They topped off my fluids, I imagine out of pity, and I drove the remaining 2 miles home. While at a red light there was bluish white smoke coming from under hood accompanied by the dreaded foul odor of burning oil and coolant. In all this time, the check engine light did not appear on my dash!!
The next day, Oct 10, 2018, I was forced to miss work so that I could get the vehicle towed the 40 miles ($230) back to Triangle Auto Sales, A Deacon Jones dealer, where the sales manager Victor said he would take it to their mechanic at Gordos Garage around the corner. I told him how I found it odd that the check engine light DIDN'T even come on!! He said they will fix it or "see what we can do". I waited at the dealership, and when he returned, he told me there was a faulty hose and they would replace the hose. I received a text message from Victor less than 24 hours later claiming that my car was ready for pick up. I returned the next day Oct 11, 2018 to pick up the vehicle and requested to speak to the mechanic. I let him know that I had researched this issue that night before, and had come across issues with the turbocharger needing to be replaced due to the failure of lubricant being delivered to the turbocharger in this instance. Both men brushed me off claiming that it was a small leak and that it was "not that bad". I simply replied by asking if they bothered to check. The Gordos employee told me they didn't because they "didn't have to". I was sent on my way while they walked away laughing and speaking in Spanish to each other.
As soon as I got on the highway, the vehicle started having the same problem I brought it in for and the salesman will not take my call or text! So after work Oct 12 2018 I brought it to a REAL mechanic. I started toward a local nearby trusted mechanic, when the check engine light suddenly appeared. I later received a call from the local mechanic who informed me that there is a noticeable crack in the exhaust manifold which over time has burned out the turbocharger and the entire unit will need to be replaced. I was quoted over $1,970 for the repair.
All the while I have NOT been driving the car! I borrowed a company car from my job to commute to and from work. Not to mention that I have only made so far ONE payment out of 48, and will now have to shell out another $1,970+ after the $230 for the tow, to repair something the dealer did NOT disclose and cannot claim to be unaware of, in addition to REFUSAL to check the unit that needed repair!! I'm thoroughly DISGUSTED with these people and the way that I was treated after purchasing this broken vehicle is absolutely appalling!!!
Either Deacon Jones or Triangle Auto Sales need to take this vehicle back and return the funds I have paid as a down payment, in addition to absolving me of the loan I'm now indebted for a vehicle that I can't even drive - Or they should pay for the repair, NOT done by their so-called mechanic friend, but by a trusted mechanic who will actually get the job done!! read more