1. Capital Chrysler Jeep Dodge

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Garner, NC

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Capital Chrysler Jeep Dodge

2.8 (86 reviews)
Closed • 9:00 am - 8:00 pm

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Anne P.

Bought our third Jeep from this dealership from salesman Guy. Great experience with him and Chad at Service as well but when it comes to financing, Bill Kistler is the only one that knows what to do. For my son's Jeep, another finance rep worked his lease and it wasn't done correctly. We had to re-sign the lease and the rep held on to my overpayment check because he still didn't have title after almost a month that we have the car. I told them that keeping the check hostage doesn't make sense because they have power of attorney from us. He said he CANT use it to get title. I said he needs to talk to his title office to find out what can be done. He called them while I was sitting in his office and the title lady told him he CAN use the power of attorney to get title. He was stating company policy when he didn't even know what to ask his company title office! He could have made the call last month and save me from this aggravation! He handed me the check without a mutter of apology! The dealership is great and Guy is great, but don't work with anyone else in finance except Bill.

Profile view of our new 2021 Dodge Durango
Javier E.

Just went through the car buying (leasing) experience and after visiting almost 10 dealerships boy are we glad to have found the great team at Capital Chrysler Jeep Dodge in Garner. Had the best experience with the entire process, they gave us the best price in town, had the exact vehicle we were looking for and more importantly the best service. They treated us like family and we couldn't have been happier with our new Dodge Durango. Thanks to the entire team at Capital CJD; especially to Jeff (Manager), Johnny (Sales) and Michael (Finance).

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Review Highlights - Capital Chrysler Jeep Dodge

“The customer service shown by the staff was exemplary and made my car buying experience effortless.”

Mentioned in 4 reviews

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Shumaker Motors - Customer surprised his fiance with a new car!!!
 Thanks for your business!!!

Shumaker Motors

(10 reviews)

Great place to find a car. I found my Lexus there and when I did price matching at other places,…read morei.e. Johnson Lexus and Car Max, Shumaker had the lowest prices. This is my 3rd car I have purchased from them and have not had any problems with any of them. They are definitely the place to go if you are looking for your dream car. Thank you Barbara and Chris for all that you have done for me.

A big thank you to Shumaker Motors Chris and Barbara Shumaker. i am very very happy with the…read moreservice i got. I saw a Toyota Van like i was looking for on FB Market place that Shumaker Motors had posted. I messaged Barbara and to my surprise she responded right back to me so very nice and not pushy at all like a lot of sales people are. I set up a appointmen for 10:00 this morning and i couldn't make it due to over sleeping. I messaged Barbara and told her that i woulden't be there at that time and i would be there later in the afternoon. Again to my surprise she was very nice to me. I got there about 3:30-4:00 and the Van was exactly like i wanted. Chris and i went on a test drive for about 20 minutes or so. For the first time in my life dealing with someone Chris encouraged me to really hammer down on the highway to check it out real good. I had already researched the reviews on the Van and knew what i was geting. To my surprise Chris was really up to date on everything about the Van and he was very honest with me. Believe me i have never met anyone as honest and professional as Chris and Barbara are. THEY treat and taik to you with respect and pride. You are a Valued Costomer. I will be going back in the morning to pick up my Van, I encourage everyone wanting a vehicle to go see Chris and Barbara. I promise you will be very happy. It was a Blessing from God that i saw the posting on FB Marketplace. Thank you again Chris and Barbara Shumaker. I am a very happy Customer and i will be Highly Recomending Shumaker Motors.

Capital Chrysler Jeep Dodge Service Center - This is how I got my truck back!

Capital Chrysler Jeep Dodge Service Center

(11 reviews)

A couple of weeks ago I had the pleasure of working with some very nice people at Capital Chrysler…read moreJeep Dodge...and some seemingly underhanded tactics (may have been being very cautious and thorough, but read to the end and be the judge...) I had the pleasure of speaking with service advisor, April Morgan. She was so warm and welcoming, you would have thought she was my Aunt or an old friend and we were planning a lunch or dinner. She was accommodating, friendly, and a genuinely happy person. She's a pleasure to speak with! Everyone was friendly to me, and I felt that I was treated with respect and that my concerns were sincerely addressed by Ms. April, the gentleman in parts (Dave/David?), and the technician (Andrew/Anthony?) who was kind enough to put my car back on the rack to point out the parts which I was informed needed replaced... - and that's where this review peaks, and begins to descend... Either this dealership is incredibly thorough and concerned about the safety of their customers, or they are preying upon those who they hedge their bets on not being savvy to the mechanical needs of a vehicle. In this instance, I was not the one... I was informed that my car, a 2005 PT Cruiser Convertible needed tie rod ends, ball joints, and boots/covers, and that the parts were available for replacement. My car is older, but has fairly low mileage, and it was meticulously maintained by the previous owner, as the records indicate. Records I happened to have with me at the time, and had reviewed because I like to know my vehicles inside and out. For example, less than 10,000 miles prior to Capital Chrysler Jeep Dodge's recommendation for parts, the upper and lower control arms were replaced, brake fluid flushed, brakes replaced, an alignment performed, and other items addressed (I don't have the records in front of me). Further, my car passed the Virginia State inspection, was thoroughly gone over by a reputable dealership in Virginia where I purchased it, passed North Carolina State inspection. The icing on this trail of my car's history, is that on my trip to Wisconsin, I stopped at National Tire and Battery to have the balance on the wheels checked (poor Pete had sat a lot in his long life). The manager of the shop said whoever owned the car prior to me had put a lot of money into keeping the car nice, as the 'front end' looked brand new. All that said, perhaps the mechanics that worked on the car for the previous owner who kept it up so meticulously, missed the tie rod ends and ball joints. Perhaps the Virginia State and North Carolina State inspectors missed such a component; keep in mind that I watched the North Carolina technician grab on each of the wheels and push/pull to check for play. Maybe National Tire and Battery said nothing about these parts, despite mentioning the lengths/expense that the previous owner went to in order to keep this car in tip top shape. I will say that the technician was kind enough to pull Pete back into the bay and put it on the rack to show me what they were concerned about. There was some grease at the tie rod ends/boots, an area that grease is pumped into via a zerk fitting...Now, I'm not under a lot of cars any more these days, BUT I do remember that there is often a lot of grease at friction points, hence having zerk fittings so that fresh grease can be added as needed (at oil change intervals etc) I don't recall being shown why the ball joints were suggested to be replaced, but it is likely that they pointed this out as well (by this time, I wasn't putting much credibility into what I was hearing...) After my questions, and sharing the maintenance records, it ends up that these parts aren't in need of immediate attention, and that I shouldn't worry about it being unsafe "for a while". So, for what it's worth, if you feel that you're being told to do work prematurely, please feel free to take your car to another shop to be sure that you're not being sold a bill of goods.

Terrible service. I…read morebrought my Jeep in after it was vandalized and someone put an unknown substance into the gas tank. To avoid causing any damage, I had it towed to the dealership instead of driving it. My appointment was scheduled for the following day, so the vehicle was supposed to remain parked until then. Instead, I started receiving notifications from the Jeep app that my vehicle was being driven. According to the tracker, it was taken on about a 20-mile drive before anyone had even inspected the gas tank or determined whether it was safe to operate. The next day, the service advisor told me they had checked the vehicle's computer and found no issues, but that they could drop the fuel tank and take a fuel sample to verify everything was okay. I agreed because that was the reason I brought it in. When I picked up the Jeep, I assumed everything had been done correctly. After I got home and inspected it, I found that the technician had never reinstalled the gas cap--it was left hanging by the tether. Driving a customer's vehicle before verifying it was safe, then returning it with something as basic as the gas cap left off, does not inspire confidence that the work was performed carefully. Based on this experience, I can't recommend this service department. No value in coming here even if you have a warranty

Matthews Motors Clayton - Sermon on the Mount

Matthews Motors Clayton

(78 reviews)

/I would like to thank Ron and his team on helping me on 11/8/2024 in getting a better car. I was…read morenervous about the whole process, but Ron made me comfortable. I came with a trade and i had already told myself that i will be driving it back home cause i didn't think it was NOTHING they could do BUT they were THIS WALKING WOMAN FRIEND this day. I'm grateful to this FRIDAY MORNING TEAM with working with me and keeping my spirits high. If you're looking for a caring place and ppl that will work with you and for you. I recommend this dealership. THANK YOU once again RON for the time you had with me.

My fiancé and I have been looking for a truck for him and called Matthew's Motors beforehand to see…read moreif there were any dents, scratches, or rust on the truck prior to arriving. We initially spoke with a woman who was very kind and was able to work with us. This was due to us being over an hour from there. They send over a video, highlighting some minor scratches and dings. This wasn't an issue as any used vehicle is liable to have some scratches. Upon arrival, we go to take a look at the truck and see that the right front panel of the truck is not only dented but seems to have been "fixed" and "painted" with a color that did not color match. There also appeared to have been some rust on the frame that was painted over with spray painted with CHROME. Not even the color of the truck which was silver. This was incredibly disappointing. Not only did we drive over an hour but we were lied to. A complete waste of our time and gas. Our salesman was David.

Capital Chrysler Jeep Dodge - car_dealers - Updated October 2026

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