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    Cardinal Auto Sales

    1.6 (39 reviews)
    Closed 9:00 am - 6:00 pm

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    Believe every 1 star review and question the 5 star reviews that could easily be written by their staff... I truly hope that no one experiences what we did. Please be very careful!!! A Carfax will not report all the sketchy mechanic work or even accidents. After many pointless conversations, we still have a useless car with $5,000+ worth of problems. Our vehicle was wrecked and it was not on the Carfax. We tried our best to give them the benefit of the doubt and we gave every opportunity to improve our experience. However, it became very apparent that they were happy to wipe their hands clean of this problem early on and it seemed that they almost enjoyed the fact that they seemingly got away with it by their sarcastic tone and we could hear multiple people laughing at us on the phone. So, let me first start at the beginning of our experience. When we were shopping for the car, they told us to step our budget up from 5k to 6-7k and we would get something SO much nicer. They had 2 Honda CR-Vs available in that range, so we agreed to do so because Hondas typically have a track record of outlasting most vehicles on the road. One of the CR-Vs was present on the lot, and the other was away getting some paint to touch up scratches (or looking back was probably being tampered with). So, we drove the one that was present. We noticed a loud popping and were told that it was most likely the CV joint and it was an easy repair. We did not think much of it, however, we opted for the one that was getting touch up paint because it was a year older and a bit cheaper. (This car was for a teenager, we wanted it to be nice but also budget friendly) When we drove it home, we noticed one headlight was dimmer so we decided to order a new head light. We then had brake pads and other various maintenance done. Then we ended up having to replace some various things. We were frustrated but the vehicle was 10 years old so we gave it the benefit of the doubt. The vehicle had barely been drove at this point so none of the real issues were apparent. The first thing we learned when we received the headlight we ordered, is that the headlight would not fit because of apparent front end damage from an accident of some sort. Even then, we did not blame Cardinal. However, the real problem came when we finally started to actually drive the car, a plume of white smoke came out. We learned that the vehicle had engine problems. We called Cardinal considering we had not even had the vehicle but a few weeks and had not only had to do a substantial amount of maintenance to get it up to standard, but we had learned that the vehicle had been wrecked, AND IT NEEDED A NEW ENGINE. This became the start of many conversations that showed their true colors. Their first response was not that they were sorry but, that we should have bought the more expensive CR-V and we would not be in this predicament. We asked several times to speak to the owner, Hassan Mohamed, but were told we could not. They then decided after MANY calls, that they would upgrade our warranty and that this would cover any issues moving forward. However, let me tell you the warranty is USELESS. Long story short, it will go to astronomical lengths to not cover anything. The diagnosis was that it needed a new engine or a rebuild, and that someone had basically ran this car very hot. (we took this vehicle to 3 different & very qualified, auto professionals for quotes and opinions) They theorized that the front end damage busted the radiator and the previous owner did not have this repaired right away and it ran so hot that it warped the cylinder head. The engine was never fixed but covered up by sealing everything with coolant which in result caused the smoking. After speaking with Cardinal numerous times, they refused to take any accountability for the car coming off their lot with these problems and told us "You bought it, you are stuck with it."

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    Cardinal Auto Sales has a wide variety of options, and a great team! Would recommend to anyone looking for a used car

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    Ask the Community - Cardinal Auto Sales

    Review Highlights - Cardinal Auto Sales

    Our salesman, Christian listened to what we were looking for, made great recommendations and didn't try to push our budget.

    Mentioned in 4 reviews

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    Top Car Negotiators Consumer Advocates

    Top Car Negotiators Consumer Advocates

    5.0
    (3 reviews)

    I was considering purchasing a vehicle online across the country from where I live. I had issues of…read moredetermining how to schedule my time to travel to inspect the vehicle and shipping it home if I bought it. Then I thought of hiring an auto broker. I contacted Chris and I shared my situation with him. Professional ... courteous ... reliable ... Just three words to describe Chris and the level of service he provided. From our initial conversation, it was clear that Chris's mission statement to advocate for his clients truly was his mission. He immediately gathered the data he needed from me and he was off. Less than 48 hours later I purchased the car I was considering. Chris saved me time and money. I didn't have to fly to see the vehicle because Chris drove 1.5 hours to look at the car, test drive it, inspect it and give me his opinion. He assisted in helping me secure the financing and even caught an extra charge that did not to be included in the contract. I highly recommend Chris and his company. This experience was truly wonderful.

    Terrell Moore of Top Car Negotiators was the best negotiator we could of asked for negotiating our…read moredaughters deal. My husband & I went with our daughter for support on buying her first car. The dealership would've had her paying way more a month on her car payment, but Terrell got them below the payment she asked for Needless to say, our daughter was very very happy with how Terrell was able to help her buy her first car I would recommend Top Car Negotiators to everyone who wants a new car to choose Terrell !!

    Crossroads Ford of Fuquay-Varina

    Crossroads Ford of Fuquay-Varina

    3.1
    (44 reviews)

    I went in looking to drive a car that I saw online and wanted to make sure that I would like it…read more Coming from a Mustang and going to a plug in hybrid, I know, was going to be a change. I was not trading in my Mustang mind you but buy a 2nd card. I was greeted by Robbie D. when I arrived at the dealership. His first two questions were service or sales department and if I had spoken with anybody yet. We spoke for a minute and I informed him that I say the car online and wanted to test drive it. With out hesitation we went inside to fill out the ID and insurance paperwork so I can drive the car. (all covid protocols were followed, and were throughout the whole encounter, great job on CF-FV BTW). Filled out a quick survey of what I was looking for in a car and then a few minutes later, keys in hand, I was off in the car Now due to the previously mention covid protocols, you drive the car alone. The salesman stays at the dealership. This I thought was great as I could hear the car and even taking the time to pull over to make sure ALL the buttons work. When I arrived back I mentioned that I would like to drive a non plug in hybrid version, boom keys were there and I was off again. Got back and the $$$ talk started. LONG story short, we by no fault of Mr. Ds we were unable to reach a deal. Great experience, never really felt pressured to make a rash decision. Overall I would go back to this place to see Robbie D for my next car buying venture. A dealer is only as good as its sales people and this place has a great one.

    3% charge for credit cards service rep charges, no one could explain why. I feel like very few…read morepeople carry cash when they go to a dealership. This is just a cheap cash grab. Made an appointment for an oil change took almost 2 1/2 hours. Never going back to this place

    Reliable Cars & Trucks

    Reliable Cars & Trucks

    2.3
    (3 reviews)

    Reliable Car & Trucks... not as reliable as they state to be…read more Lets begin with my initial experience where I was profiled based on how old I look and how I was dressed which ultimately nowadays seems to determine your net worth. If your curious continue to read about my experience. So here's why they earned them a beautiful One Star. First appearance the place seems a bit run down due to its location & upkeep. But thats besides the point. Upon me pulling up to this place of business I noticed the specific vehicle that I traveled 30 minutes to have a look at. Before purchasing a car who wouldn't evaluate the vehicle and test drive it to make a determination before beginning any financial agreements; because what if I don't like the vehicle after test driving it ? Stay with me it gets better. After I scanned the outside if the said vehicle I was not once approached by Sam nor Eric but, I noticed they were watching me examine the vehicle. Originally I though the car was SOLD because it had no paperwork being shown. ( Turned out Eric is daily driving it ). So after I couldn't see visible paperwork and I wasn't greeted, I decided to leave. But WAIT! Why leave and I drove so far to see this car and determine if this is what I want. Well this is where things took a turn for the worst. Before leaving I decided to enter their place of business and ask a few questions regarding the vehicle. After a few minutes of discussion regarding the vehicle I quickly learned that my knowledge of this vehicle was sharper then theirs. Sam even attempted to tell me wrong information about how much horsepower the car made haha But let me get to the point. So after this conversation I asked can I take the vehicle for a test drive. Immediately the look on both Sam and Eric's face changed. They begin to express to me how I didn't look as if I had the money to test drive the vehicle and if I did how would I even be paying. In shock at this point I expressed how I would be paying and they still proceeded to tell me that because of my age (21 which they didn't know until I told them) & Eric not feeling comfortable trusting me to drive the vehicle that I would have to begin financial paperwork just to test drive a car that I don't even know if I want yet. Im not sure where they got their dealers license from but this is not a place I would recommend to anyone looking for knowledgeable and respectful support in finding your dream car! I hope no-one else has to experience such profiling while trying to locate a vehicle.

    I guess the old sayings of "Don't judge a book by its cover", "buyer beware" and "inspect don't…read moreexpect" holds true. 3 weeks ago I bought a 2000 Ford Ranger from Reliable. The truck looked good on the outside and inside for its age. They purchased the truck at an auction on 3/18/19 with 208000miles. They had it "inspected" on 3/25/19 with 200872 miles. It "Passed"' everything that is required by NC. The truck stayed on the lot until I purchased it on 5/11/19 with 200899 miles. I noticed there was a noise coming from the front end. I brought the truck to a reputable mechanic who found that the ball joints on both sides were completely worn out. There actually was no rubber ball at all. Also, the control arms were broken. All of it had to be replaced. When I purchased it, I was told by Eric, the salesperson, that the car was checked by a mechanic and that all that was wrong was the serpentine belt, which he said they replaced. Now, I know that the truck has no warranty, but I took Eric's word as the truck being in good condition. The ball joints and broken control arms did not happen in the 2 weeks that I have owned the truck. They had worn out over time. It is hard for me to believe that the mechanic or the person doing the inspection did not see such a problem with the suspension. Especially, the person performing the inspection. NC law requires that any vehicle that is inspected has to be raised and the front end suspension has to be visually checked. Failure to do so may lead to a fine. I spoke to Eric about the problem and the first thing I was told was that there was no warranty. Then I was told that I did not pay the full price they were asking for it. His response is totally irrelevant. The price was negotiated just as one would do with a new or used car. Plus, I paid more then both the KBB and Nadaguide said that one should pay for this vehicle. I know that I probably should have had it checked out beforehand, but I didn't. I actually thought that Eric was a professional and was being honest. Long story short, I am out an additional $500.00. When I told Eric this, all he could say was if I had called him, he could have probably gotten it done cheaper for me. He also said if anything arises in the future to call him. The day I purchased the truck I noticed that the spare tire was missing. I did call Eric immediately, he said he would look for one and get back to me. I am still waiting to hear back from him on the tire. Today, I got a call from Eric and was told that he couldn't get plates because where he had the truck inspected put in the wrong VIN number. He wanted me to drive there (almost an hour) and have it re-inspected, I was not going to do that . So he arranged to have it inspected at a franchised tire store near my house. I took it there and had to wait 2 hours for it to be done. I guess my time is not as valuable as Eric's. Like I said, there is no warranty, but after finding out that there was a problem with the suspension, Eric offered no restitution in any way. If you are considering buying from Reliable, go have the car/truck checked out thoroughly before negotiating a deal and be leery of the positive feedback and ratings on social media. Unfortunately, I learned an expensive lesson. Sales people are just that, sales people. No remorse for not being 100% truthful.

    Cardinal Auto Sales - car_dealers - Updated July 2026

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