I cannot believe the way Leith Lincoln has treated me. Bob was very rude and hung up in my face when I asked for the name of the company that brought out Leith Lincoln. This is my third car in under a year from them. Every car has broken down within a matter of months. I would not recommend buying a new or used car from them. Beware they will scam you to get all the money they can get. And say it's nothing else they can do for you when something happens to the car. My experience has been horrible. The last car I got I financed. They did not let me pick or tell them what I wanted. They brought me a car and told me this was all they had for me. Now 3 months later that car is not working. Im so disappointed. read more

Ordered parts from them. They were in stock. Got confirmation a label was created but thats all it showed. After sending them and email with no response I called. They told me it shipped and dont know what else to say except usps service never updated. I let them know I really needed the items and was just checking. The same day they shipped my item. It went from label created to shipped. They are liars. Mistakes are made. A lier is their character. read more

BO and Carl the best to works with! Highly recommend . Bought 2 cars in last 3 months and always an easy experience.

My wife reached out to this dealership and spoke to Casey, the finance manager Francisco and even the GM John G. She explained she had an auto loan with Lincoln near us a few months ago and the car they sold her was a lemon after it being in the shop for over 15 days so she allowed them to take the car back as a withdrawal deal. She explained she also had a totaled car on her credit and sent proof it was totaled and paid off and even sent them proof of her other auto loan with Lincoln hoping she could get picked up again with Lincoln. Communication was good when she first reached out but after running credit which they made her send in her front and back color copy of her social which made her so stressed out but knowing she just had a baby and we don't have a car she did what she was told in hopes of getting a loan. Francisco the finance manager would take a long time to get back to her so she reached out to the GM John to step in and help. He stopped talking to her and never responded to her emails which shows poor customer service and Casey the sales manager stopped responding to her as well. After Francisco ran her credit to Lincoln he claims he spoke with them but told her- Oh they said they will mail you a letter in the mail explain the denial. Now, she worked with an GM when she got approved before in another state and he got her approved so it was possible. She reached out to the GM John in hopes he would help he never responded to her email. Francisco only ran her credit to maybe another bank and that was it. They definitely don't try and help people. Not sure how they got good reviews. If you have things on your credit that are explainable don't shop here they won't help. And if anything fishy comes on her credit we know who and how it happened. They better had to disregard all her info or we know how her credit got compromised. Very sad they treat people like this. read more

During this crazy time in our world, it is not often you have people enter your life that make you stop and really appreciate those around you. The staff at Leith Lincoln goes out of their way to ensure you feel comfortable and heard. Recently, Vinny contacted me about a used car that he felt would be perfect for what I had been looking for for some time now. I was very hesitant at first to get involved in the car buying process while finances were tight and being that I live in another state, but Vinny calmed my nerves and reassured me this car was perfect for me. He got me all the information I wanted on the vehicle and more. Vinny, his manager, and his team were all extremely patient, kind, and worked very hard to get the right finance deal for me and even offered a great price for the trade in of my vehicle. At first I was concerned about when I would have the time to pick up the vehicle from Raleigh so Vinny even drove the vehicle out of the state to me personally. The staff at Leith Lincoln have made the car buying process both seamless and stress free. I cannot say thank you enough to everyone who helped out during the process, or to Vinny for all his hard work and efforts to ease my stress and get me in the perfect vehicle. I love my new car and I without a doubt would recommend Leith Lincoln to all my friends and family. If you are in the market for a new or even awesome used car, contact Vinny at Leith Lincoln. He puts the consumer first and will ensure your experience is nothing short of amazing! Thank you Vinny and to your hard working team at Leith! I love my new car :) read more

Leith Lincoln is the place to go in Raleigh when you need to buy a new/used car. Camdon Makay and the rest of the team are wonderful to work with. Camdon offered my sister and I beverages several different times during our wait. He was friendly and courteous. He even transferred all my things from my old car to the car I purchased while I was on the phone with the insurance company. Buying a car is not one of my favorite things to do. In fact I dreaded it but the team at Leith Lincoln were very helpful throughout the process. read more

Leith Lincoln - If you need a new/used car, go to Leith Lincoln!!! Best team to work with! - Car Dealers Near Me - Raleigh, North Carolina

I wanted to ask if they were willing to negotiate the price since I live in NY and saw this car I wanted. I emailed them and Bo Bodenstine, (Sales Manager) answered me and said some rude things but wasn't even to sure what he mean't. But I guess he's not too fond of people who live in NY? Could've been professional........ funny part is he's a "sales manager" read more

Leith Lincoln - Car Dealers Near Me - Raleigh, North Carolina

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They knowingly sold us a used vehicle with essentially a blown engine! A warning light came on within the 3 day period that they say you have to return the car. When we called the dealership we were told they would pay for the diagnostics only! After taking the car to our mechanic we were told it would cost $7000 to repair it! This in addition to the $10,000 we just spent on the car! What choice did we have but to repair it because we need cars to get back & forth to work! This depleted our bank account substantially-money we were saving up during Covid for our daughter's college tuition! The car also needed rear brakes and our mechanic said it hadn't been serviced much at all! Run the other way from these dishonest thieves! read more

Staff was friendly, professional, and communicative. The issue with my vehicle was quickly diagnosed & solution provided. Sean had the patience of a saint in his dealings with the company who handles the extended warranty on my vehicle. I'd return here again! read more

Run away. Don't buy anything here. Gave them 20K cash and still no title to the car. Spoke to 6 people at the company and they are all rude and excuses. Tags run out in 3 days and they wont issue more. Pathetic company. read more

Great new showroom. Excellent buying experience. Easy, laid back, comfortable seating area, low pressure sales, nice coffee bar. Service visit was nice too. Garrett Brown was our sales person and he was very good to work with. I'm in the automotive business and this experience changed my impression of how it can be done. Well done. Highly recommended. read more

Everyone was there to help my experience be as good as it could be! I drove 2 hours because my local Lincoln dealer wouldn't even return my call for service. Leith even gave me a loaner so I could use my time to do some things while I waited. Thank you, Leith team! read more

I could not be happier with the service I received from Leith Lincoln. Garrett Brown and the rest of the team were great to work with. I would definitely return. read more

Despite our putting a new battery in our car, something was still draining the battery. I called Matthew in the Service Dept and he was extremely helpful and accommodating, especially since we did nothing have an appointment. They were able to get to my car by the end of the day, which was a Friday, and the technician diagnosed the problem and the car was fixed within that hour. I was very impressed!! read more

I had a great experience buying a used car here from Henry Collazo. He was friendly and pleasant to work with, not pushy and willing to negotiate a fair price. I ended up with a 2016 Toyota Corolla that seems to be in great condition. Would definitely recommend as this experience was much more pleasant than I encountered elsewhere while shopping around! read more

Service team is Superior ...From the service manager to the tech to the cashier desk.....all were caring and went out of their way to ensure my car was safe to drive , since I was going to have my teen drive my Lincoln as well. I 've had my SUV serviced at Leith previously and I am always pleased on how above and beyond this team goes to please their customers. I will definitely be back...Thanks James,Shawn and Norissa and Henry ( sales dept) read more

I had a fantastic experience with Leith. It started with my parents; after my mom got a car when she totaled hers. That destruction led her to Leith, and Camdon Makay! Both were very helpful. We drove over an hour to come to this place, and it was worth it. The dealership is beautiful, too! It's clean and fresh and light and lots of good snacks and drinks. When it was time for me to get a car, I had my sights set on a Jeep, but I decided to give the MKX a try. I'm glad I did because I fell in love with that car. It is sitting in my garage right now and literally makes me happy just thinking about it. From the moment we walked into the door at Leith, I was really impressed. I think Camdon did an amazing job. He was easy to talk to, open, engaging, and super-friendly, and funny, and I really liked him! He showed me the MKX and I got into it, he showed me some of the features and then I took over and drove it as well. After that we had a smaller Q and A session and then I decided I was sold. He drew up the initial paperwork for me and the process finished up! The next day or so, he drove to my work to drop off a car so he could pick up my mom's car for a service she had paid for. It was really a combination of the friendliness, willingness to help, and group of people we encountered at Leith who all were so ready to work with us. You could sense that they wanted the business...not in an annoying way though, just wanted to work with us...(which, surprisingly, in some of the other car dealerships I shopped at, people in those places just didn't seem like they wanted to be bothered....so fine, don't take my money!). But I did not get that with Leith, whatsoever, and Camdon is the best. I wish I could buy like three more cars from him. If you are looking for a vehicle, I highly recommend this place, and in particular, Mr. Makay. Thank you guys! read more

Loved the car I looked at, just wish the car salesman wasn't so rude. Pushed paperwork at me the second I sat down, asked me if I had been approved already I told him yes, and if he couldn't offer me x % that I didn't want to bother filling out more paperwork. Then, again, was pushy about seeing my trade-in, after I had said I wasn't ready to show it to him, he stood up and started walking towards it. Lastly, made a comment and I quote that a "roach might crawl out of my car" while he was driving it. Literally, the worst experience I have ever had. I am appalled at the way they do business here. Even though I loved the car, I will not be coming back to purchase. read more

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First time Lincoln owner. 15 years Lexus owner prior ( regretting after first month ) . During negotiation and sales transaction , sales rep ( Henry ) stated first payment due March 2019. February payment included in transaction. Transaction date 1/27/2019. Sales person, Henry said next/first payment would be March of 2019. Got bill from Lincoln Finance that Feb. payment is due for Feb. They indicated the payment collected on 1/27 was applied to the month of Jan. Car was acquired on 1/27. I could see a prorate for 3 days but an entire month that the car was NOT purchased and under still under Leith Lincoln ownership unacceptable. Josh Finance Manager gave half assed explanation that made no sense. The payment collected for the month the car was not owned would be taken off the back end of the terms? Lincoln Finance agreed it was strange but was unwilling to correct. They were also unwilling to contact the dealership to work ou they left that up to me to deal with it. Car is ok ( 1 month ). Leith Lincoln customer service poor, credibility and integrity low. Recommend going to Lexus.. or other another dealer.. after all they are all just vehicles it is the service you need. read more

Friendly service. Complimentary drinks and snacks. Waiting area was clean and nice. Work was completed quickly and thoroughly. Two above and beyond instances: 1) A mechanic was walking by the service door as I was approaching. He was quite a bit ahead of me. He could have easily kept walking and I wouldn't have thought anything of it. But instead he stopped and waited for me. Greeted me and opened the door. Very thoughtful. 2) I needed my car seat out of my car. I called and said I would be coming by to grab it. I was expecting to go to my car and uninstall it. When I arrived I found that the mechanic already uninstalled the seat for me and brought it to the service area. I thought that was very nice. read more

I will never go back to this place again. Me and my husband went there on yesterday evening we had a scheduled appointment to test drive and checkout a 2015 Kia optima. We wanted to purchase the car and was working up the deal, first the sales person Andy come back with a price higher that what was on the window that the car was selling for, then they keep trying to pressure us to use their financing company even thou we kelp telling them that we have already been approved through our credit union for an amount higher than what the car was selling for. Once we agreed upon the price that we were to purchase the car for with Josh and the finance person; we were told that they were going to write up the bill of sale for us to submit to our credit union the first thing in the morning. Low and behold while sitting there waiting for this to be done another sales person gets the key to the car in which we already had a commitment/agreement to buy and showed it the people who came after us. The finance guy come up to us and tells us that the people who came after us is going to purchase the car that we had already agreed and was in the process of getting our paperwork; how can you sale something that has already been agreed to be sold to you? we were then told just go out there and find you something else on the lot we were dogs. We were disrespected, discriminated against because we were black and the sales person and finance person demonstrated unethical practices with dealing with us in the sale of this car. We have never been so badly treated like this before. I can only hope that the Leith group will respond to such actions/behaviors of their employees. read more

Purchased a pre-owned vehicle from Leith Lincoln just last month and I should have known that this was a dealership employing less than competent people when I walked onto the lot a knew more about the vehicle I came to look at than the sales person. I'm sorry but when you offer a Carfax vehicle history report on your website and at your dealership you should at least know what information it contains and that people who are looking to purchase a vehicle from you are most likely going to take advantage of this information. After initially meeting with the sales guy on the lot he immediately told me two "facts" about the vehicle that were completely untrue and both disclosed on the Carfax. This gave me the impression that either he was purposely trying to deceive us or totally clueless. "The car has only had one owner and never been in an accident" he said....strikes one and two. Once I informed him that the car had indeed had more than one owner and also had been in a minor accident just last year he asked me, bewildered, "really??' I said "yes, it's all on the Carfax." "Oh?" said the sales guy, "maybe I should go and grab that from the office, I'll be right back." Once he returned from fetching the Carfax he confirmed, in amazement, the car did have more than one owner and HAD been in an accident. Apparently the previous owners who turned in the vehicle as a trade-in had lied to him and told him that they had been the only owners and when asked if it had been in any accidents they also lied and told him no. Still really not an excuse for not knowing this information when a Carfax is readily available to anyone and especially when it's offered as a point of ensuring a dealerships honesty and reliability. After that initial snafu we test drove the car, did the ritual negotiations dance and ended up coming to an agreement on price and terms and purchased the car. About two weeks later they called to let us know they hadn't been able to process the car's title paperwork because they had lost the copy of my fiance's drivers license and needed him to come back in to make a copy of it. Kind of annoying but no biggie. Fiance got off work that evening and drove out of the way to the dealership so they could make a new copy of his license. Fast forward two more weeks, the day our 30 day tag is set to expire, and what do you know? The second copy of his license has mysteriously disappeared AGAIN. Processing paperwork and handling sensitive client information is selling cars 101. Unacceptable in my book that we still haven't received our permanent license plate and paperwork probably still hasn't been processed after owning a vehicle for 30 days. Moral of this story don't buy a car from a dealership that knows less about what they're trying to sell you than you do. I expected more from a Leith dealership, I'll known better next time. read more

I recently purchased a pre-owned Lincoln Town Car from a private seller in another state. I knew that there was an open recall on this vehicle and I would have to bring it to the dealer to address it, and there were also a few other items that I wanted done as well at the same time. I was pleasantly surprised by my experience at the service department here. Even though I have an older car that I did not even buy at this dealership, I felt like the dealership truly valued me as a customer. My service advisor, Sean, was excellent in communicating to me what was found after doing an inspection of the car, how much it would cost to perform the services needed, and when everything was expected to be completed. Sometimes when you bring your car in for service, you never know exactly when it will be ready to be picked up, because no one ever tells you when the work is done. Here, I was told how long it would take to look everything over, and when they expected the work to be finished and what time I could come back to get my car. I was even provided with a very nice loaner car to use while my car was being serviced, which saved me the expense of having to get a car service to take me home and bring me back to the dealer later. They even washed my car for me at no additional cost, which was a nice touch. I did not feel like they were trying to sell me services that were not needed. I feel like the prices were competitive with what might be charged by an independent repair shop. If you own a Lincoln or Mercury and want good service, give Leith Lincoln a try. read more

We had a passable experience at Leith Lincoln. Decent salesperson and a good deal on the car we wanted. As far as those parts went, we had no complaints. Why one star? A finance officer that kept us waiting for three hours and an asinine company policy that discriminates against customers who don't use brick-and-mortar banks. Mind you, we had our financing in order: Pre-approved funds, plus our trade-in and a check from savings to cover the rest. That didn't stop the finance officer from taking three hours to tell us that they couldn't accept our check. We've used ING Direct for years and absolutely love them, but because the check wasn't stamped and certified by a bank down the road, the deal was put on hold. "Company policy." Well, Leith Lincoln, your company policy is antiquated, idiotic, and discriminatory against folks like us who prefer to manage money online. I can only hope some of those folks read this review before they bother having their time wasted like we did. read more