My daughter and I are both patients at the office. I have Invisalign and she has spacers. The…read moreoffice is very clean, well staffed and runs on time. My daughter has been coming for about a year and a half and I was so pleased I opted to get Invisalign last month for some minor tweaks, so far so good. Both Doctors are kind and professional and the staff is outstanding, I can not recommend them enough.

From the owner: Creating Great Smiles:)read more

As an adult (48M) with orthodontics, virtually every aspect of my experience at Dr. Baker's office…read morehas been pleasant and positive. I find Dr. Baker and his staff members to be personable, gentle, and highly communicative. On every visit, they treat me with such personalized and friendly care, that I feel like I must be their only patient. I actually look forward to my appointments. Dr. Baker has been doing this for a lifetime, and his skill at moving teeth and correcting bites is all too obvious. He's an artist, really. His passion and enthusiasm for what he does shines through. I recommend the services of the Orthodontic Group of the Finger Lakes wholeheartedly.

Dr. Baker has treated two of my children already and my other two are both beginning treatment. The…read moresmile at the end is all worth it!! Dr Baker makes sure patients are well cared for. Love the friendly dog they have there too!

I was a new patient requiring emergency assistance with a broken permanent retainer. Duthie…read moreorthodontics called me back when they had availability and took me when no one else in a 40 mile radius would. Dr. Duthie had a lovely bedside manner and was prompt in tending to me. The work was phenomenal and this was the best orthodontic experience I've ever had. I almost wish I had lived here while I did invisalign so that Dr. Duthie could've been my ortho!

If you are thinking about getting Invisalign treatment I recommend you look elsewhere. My…read moreexperience with Duthie Orthodontics has gotten increasingly annoying. I'm just gonna start saying the nurses all are kinda rude and condescending. I have a mild german accent and during my first appointment the nurse looked at me and saying in a really rude tone "I don't know what you just said" and turned away, with 0 intent to clarify what I was trying to tell her (my accent is really not that bad and overall, just rude). 1) After the first half of my treatment I had my attachments removed, which was rather painful since your teeth get a bit sensitive from shifting around. They took a Xray and pointed out there was something to be reviewed with my dentist, and they would send the Xrays over that day. When I went to the dentist a few weeks later, they said nothing was send over. Also the dentist had to remove attachments remains that where still stuck to my teeth. When I picked up my new batch of aligners months later at Duthies, they had to drill of attachment remains AGAIN, so it took a whole 3 times of painful filing attachment residue from my teeth.. needless to say I declined getting a new set of attachments back on for the second half (and btw the aligners do their job just fine without them, even though the nurse pretend it would not work without). 2) I am currently unable to make it to their office during weekdays, and reached out over a week ago canceling my appointment asking them to send me my aligners per mail (this is something they have agreed to before, even to sending them to Europe). No response from Kim, I send another mail to a different front-desk worker (Missy), and again no response, for over a whole week they had time to read my message and respond. Today I get a text that I missed my appointment. The front desk worker Courtney wasn't aware of anything, and then proceeded to tell me that Dr Berry (who was working there before Dr Duthie retired) somehow changed their policies for sending aligners. Again, just a few months back, they where perfectly fine even sending them to my European address. For the amount of money I am paying them, I would expect more. It has also been nothing new for them not reading/ responding to my emails. 3) Petty but they misspell my name on every letter, correspondence and bill. I brought this up a few times but they cannot be arsed to correct it. Again, I'd definitely looked for a different provider would I have known all this in advance.

It's horrible. They take over an hour every time even though they say it's going to be a short…read moreappointment. They have lots of people who are in training and need people standing over their shoulder the entire time telling them what to do. They had changed how long I'm going to have my braces on every appointment they first said June then July then August and now they are supposed to come off in October. They take forever to do simple repairs or changes on my braces it is horrendous. I would give 0 stars if possible.

We've been using SKS for several months. They have always provided professional, top-notch service!…read moreMy family drives from Watertown, and they are always incredibly respectful of our time. If they can consolidate procedures or arrange treatment together, they do so. All the staff is incredibly kind, and the facility is clean and comfortable.

Zero stars if I could. They are still charging my insurance company for work never done! Scammers!…read moreI will contact NYS A.G.

Dr. Mattiacio and his staff are awesome! I cannot say enough about him and his practice. Great…read more"beside manner!" Very knowledgeable about his specialty. His office is cutting edge and has everything from Nintendo to occupy the kids in the waiting room to fresh brewed star bucks coffee and snacks for the parents to refuel. Customer service is top notch and the staff are all bubbly and full of warm fuzzys and big smiles!

This place is great if nothing goes wrong. But when the dentist does not fit the retainer properly…read moreand the Childs teeth become crooked again, don't try to get this guy to fix it. He was highly recommended. My son had a beautiful smile when we were done and I couldn't had been happier until 6 months after a incorrectly fitted retainer resulted in a disaster. This guy had the gall to blend it in lack of wearing his retainer. Nope! That isn't true. Then they checked the fit. It wasn't fitting properly. No follow ups, nothing. By the way he got over $6000 from us. I even requested to split the difference. Nope! Well we are now seeking a new orthodontist to do the job right. Be sure to get a guarantee for a year after. Otherwise find another place.

We shopped around for orthodontics and so glad we landed here. My first son had the typical braces…read moreand my second the clear liners. Both were not great at keeping up with their end of the bargain, but the doctor and staff were motivating and always good hearted. We were able to be seen early mornings so we never had to miss school. Lee is funny and kind and super reasonable when it comes to changing appointments. Would highly recommend!!!

My son has been going to Dr. Brown's office for about a year now. Each time we go, the staff has…read morebeen super friendly and wonderful. Dr. Brown has been knowledgeable and we are always at ease knowing we are in good hands. This morning I had to call the emergency line as the bottom wire of my son's braces had shifted and was poking into his gum. Dr. Brown's office returned my call quickly and said we could come in to get it checked out (I was only calling for advice to help since we couldn't get wax on it). Vicky met us at the office and you wouldn't have even known we dragged her out on a Saturday morning. She was kind, patient and was able to fix out problem in no time flat. Thank you to Vicky and to everyone at Dr. Brown's office. We SO appreciate you!

They put my braces in today, and I am all good, but I am worried about my cheek, so I don't think…read morethey cut the wire short enough.

I love this place. All the staff members are amazing, and they make sure you feel safe, and…read morecomfortable. They are all so kind! The ortho is amazing. He does his job very well. Definitely recommend coming here!

Lazzara Smiles ... has been a wonderful experience. The office has been very kind, compassionate…read moreand helpful with my granddaughters braces. She smiles going into the office and on the way out of the office. I know from past experience her smile will be beautiful when she is done (3 older grandchildren). Thank you to Lazzara Smiles for all you do.

If I could give Dr. Koch ten stars, I would! My 17-year-old son just got his braces off, and his…read moreteeth look amazing! When we started this process, my son had two adult teeth that hadn't dropped down because they were completely horizontal. We didn't know if it was even a possibility to have those teeth come down and be in place, but Dr. Koch was able to do it (albeit with the help of an oral surgeon who was able to place a hook on one of the teeth so Dr. Koch could slowly draw it down). For the first time since he was a little boy, my son has a beautiful smile, thanks to Dr. Koch. He and the rest of the wonderful people in the practice have been great from day 1. I can't recommend them highly enough!

Two of my sons have been seeing Dr. Koch for a couple of years now and we have been so happy with…read morethe care that today- when my 18 year old got his braces removed- I got a consultation for Invisalign! The staff and Dr. Koch are knowledgeable, kind, helpful, and accommodating. I would not hesitate to recommend them to anyone!