Good communication on time fixed my freezer and gave some good info how to go forward and avoid…read moreproblems in the future...

Poor communication. By the time they responded, I hired somebody else. Pretty meh I would find…read moresomebody else. Your bull response dropped you two more stars.

Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

My sales experience with Humberto was 5 star. He really worked with me to find a refrigerator for…read moremy space....smaller than average. He gave me a discount to get close to competing costs. Upon delivery, there was a rain storm. After disconnecting my fridge the men told me that I had to be rescheduled because my new fridge had to be taken apart and the rain would risk harming the components. When I called to schedule re-delivery, I was told it would be another week...and that day didn't work due to appointments, so it was looking even further out. Long story short, after discussing for a while, the manager, Michael, told me they could bring it first thing the next morning. The 2nd delivery worked well. The person who was in charge also gave me more information about why they couldn't bring it inside via a different door the day before. I really think that there should be more leeway in the schedule for when something like this happens. I am sorry I had to get so upset in order to get the 2nd delivery done in a more timely manner.

Poor after sales experience…read more Hawkins was recommended by my cabinet designer so that is where we went with our drawings to pick out appliances. Having no experience with down drafts, blowers and how they are installed,we ordered what was recommended to us. Come to find out after the blower was delivered that there are various options for blowers that would be compatible with the down draft for various installations, some with 10" ducts and external installations, and some with 8" ducts for internal installations. No questions about installation were ever asked by the salesman. I have 8" joists in the basement, making the installation of the considerably more expensive 10" external blower almost impossible. Not to mention the extensive cutting of the block wall in the basement that would be required. Tried to do a return of the 10" blower and was told this is not possible? What?!?!? The only solutions offered were that they could try and sell it on consignment and take a commission, or try and sell it myself on FB market place. So I had to purchase another blower to complete my kitchen renovation and am now stuck with trying to sell the 10" blower to try and recoup some of my money.

Mike replied to my text message 11 minutes after I sent it. Our Samsung refrigerator's icemaker…read morewas not producing ice. We set an appointment to replace it, but miracle of miracles, by the next morning, it was working again! He would not accept my offer of Apple Cash for his time. If you need an appliance repair near northern Delaware, Mike is the guy to call (or text.) PS. I don't know why Yelp thinks I am in California.

Mike is THE BEST appliance contractor in Delaware, not ONE OF. He work on your schedule on Sunday…read moremorning and come to fix in the afternoon with really reasonable price. He even recommend you to buy the replacement parts yourself instead of buying through his supply which I have not experienced before. Usually the contractor will say if you buy your parts, he wouldn't work on it or no warranty, etc. PLEASE CALL MIKE TO REPAIR ALL YOUR APPLIANCES!

The two gentlemen that came were very knowledgeable. If we have an appliance problem we would…read moredefinitely call them first.

I have a rental property in Delaware, but live in Washington State. Our new refrigerator (less than…read more3 years old) was not properly making ice. First there was no water flow and I was able to fix that when I was in town. Then it started overflowing and not making ice. I thought I addressed the problem when I was there, but it kept happening. My tenants brought this to our attention on a Friday evening and I left messages with multiple places that night. Stan's got back to me on Sunday with a Monday appointment. The service charge was around $85-$90 (honestly can't remember with all the calls I made). They came out and did some troubleshooting to see if that worked before replacing a part. They could've easily said I needed a new water valve since I don't live in state, but they didn't. Then they called my tenant every 2 days for a week to make sure the repair was holding up. I have had so issues with companies that I have recently hired for things on our rental, so it was so nice knowing that this was handled past my expectations. The quote to do the repair was higher than I expected, but I'm sure it's in line with industry standards. Stan's will be my first call for appliance repair if ever needed.

A human answered my 1st call- asked for my appliance model # so repair person could have needed…read morepart on his truck. Charles & Ravier let me know when they were coming - friendly& very competent- ran my dishwasher for a long time to confirm that repair was successful. They also looked at how to prevent a recurrence of the problem. Hemi's is my new go to repair folks!

Just moved into a new home and discovered a problem with the microwave on a combo oven. Since we…read moremoved a good distance from our former home, we were a bit concerned HEMI would travel the distance. For a nominal fee ($10) they came out within a few days, diagnosed the problem, replaced the defective parts and had us up and running. HEMI has always come thru for us and did so once again. They are dependable, proficient, polite and our "Go To" service for any appliance repair. We wont even consider using anywhere else.

I needed appliance service at my summer home while I was away. The dishwasher would mysteriously…read moreand spontaneously start. I was pleased to have the technician call me, on site, and explain in some detail the cause of the failure and the effect of the failure. In the process, I learned features of the dishwasher I was not aware of. There is a safety feature monitoring the overflow pan and my dishwasher fill valve leaked causing the the washer to eventually overflow to the pan. A part was ordered and a week later all was well.

County Appliance is one of those hidden gem companies that you're lucky to find. I've had them…read moreservice both my stackable washer/dryer (when something got tangled) and my refrigerator (when it stopped cooling/freezing), and both times they not only fixed the problem, they left me raving about how great they are. My fridge was giving an error code that I thought was "freezer fan" so they ordered me a new part before coming out to fix it. When the service tech came out, he ended up diagnosing that the fridge got switched into demo/store mode and it wasn't the freezer fan at all. Which lowered my bill to a simple trip charge! Honest pricing and reliable service will keep me as a loyal customer to County Appliance until the day I die. I highly recommend them to anybody needing help with their appliances. Thank you again County Appliance for the exceptional service and for your expertise.

Very Timely and honest service. They were very responsive, came the same day and offered sound…read moreadvice.

Timely and competent. After assessing the noise problem in my GE Hotpoint washer they returned…read morewith the obvious parts and replaced them. When some noise continued they ordered an additional spring and returned to replace it at no additional charge. Problem solved!

Contacted W88 for refrigerator repair - freezer was working but refrigerator section was barely…read morecold. W88 communicated well, made a quick appointment and arrived on time. Tom diagnosed the problem quickly for $80. flat rate. Later that day I had a detailed estimate for parts and labor minus the $80. which was reasonable. However the parts were not readily available... After considering the age of our 22 year old fridge, time we had to wait for parts, food going bad, company coming from out of town - we decided to get a new fridge - luckily available for delivery the next day. Good experience with W88 and I would not hesitate to call them again in the future !

Called when we realized our refrigerator had died during a heavy thunder storm. Called in he…read moremorning and was told tech would arrive about 10:20am. The doorbell rang at 10:21... The tech quickly diagnosed that the control board was he problem and that he could pick one up and be back the following day to install. A his word, he was back the following day, made the repair and everything is up and running!! The service was fast, efficient and the tech was courteous and very knowledgeable! The morning following the repair, I realized the water dispenser light was staying on. I texted the tech and within a half hour, I had a response of how to remedy. I highly recommend this company!