First I want to thank Janice and her team for getting the job done and done very well! We needed a…read moreprinting job to be completed at the 11th hour and Janice came through for us without hesitation. Her expertise and quick thinking made this process so much easier and because of that, we knew we had the right team. Did I mention that we're in Los Angeles?! Yes, she and I communicated after hours and with a 3 hour time difference! The finished project was perfect AND they delivered it too. I'd also like to mention that because everything was done as instructed and delivered on time, our company got the job! Thank you Janice, Well Done!

It would be very helpful if they would help customers with small things needing printed, but they…read morewon't help you with anything under $15.00.

This place is great! I had gone through their website asking for a quote and hoping they could meet…read morethe deadline I needed. Tracy contacted me right away to begin the project and told me they would be able to get it done. Tracy was very friendly and great to work with. She was very patient with all of my emails and questions and answered in a timely manner. When I called the office, the person who answered the phone was also very friendly and was able to assist with what I needed. This place did a great job and were able to do it in the time I needed. I will definitely be contacting them again for future work!

Not a chance on Gods green earth I will ever step foot back into a Staples, especially this one!…read more They were rude and called me a liar. I returned a fire today that doesn't work. They pulled my receipt and then said I returned them a fire I had not purchased there. I have a fire on my receipt and only 1 in my house, I was told as she wadded up the receipt she could not accept the fire back. They had given me a fire that was not 4K but I paid 4K price. Then she told me I needed to be nice to her. All I said was I want to speak to a manager and I don't appreciate you calling me a liar. Honey that is no where near what you could get. Better training is needed.

In my search for a print shop that could handle large-scale, quality, and affordable prints I…read morestumbled across J&M Printing, and I'm glad I did! I needed to find a place that could reproduce my watercolors while maintaining the quality and vibrancy of the colors as well as print on archival quality paper. Karen has been extremely helpful and is great to work with. I'm able to get the quality, quantity, and size prints I need. Couldn't recommend more!

I had a $1400 desk shipped, which was routed through the FedEx Hagerstown Terminal to Falls Church…read more After tracking the package online, it showed as sitting in Hagerstown for a week. It also said the barcode was damaged, so it was being replaced and they'd update the delivery ETA. After working with customer service at the company I ordered the desk from, they were trying to contact FedEx because their records still said sitting in Hagerstown for some reason. Then I get a phone call from a random person saying they have my 60lb package at their house 30 minutes away, and I need to go get it. I thought this must have been a mistake, but it was not. The driver delivered my desk to this person a week ago. We had to go get it that evening, and our addresses were not even REMOTELY similar--not even the same city! My address is clear as day on the package, there's no mistaking it. Someone just dropped a $1400 package at a random address. I've filed my complaint with the company using FedEx for shipping who will contact the terminal too. To say I'm unhappy about this is the understatement of the century.

This is one of the best FedEx Office locations I've ever used, and it's kept me coming back…read moreregularly. When FedEx first took over Kinko's, the previously excellent service plummeted at many stores. This Hagerstown location on Garland Groh, however, has incredible customer service. My prints are usually available ahead of schedule, and if the staff even suspects any problems, they always offer to fix them. The same is offered to everyone who enters, in my experience. Today, while I was using the self-service machines, for example, multiple customers were given labor and cost-saving advice--both for FedEx services and for other companies entirely (e.g. a woman was advised that she might avoid returning car parts to Amazon in the future by adding her car to her profile there). Sasha and Amanda are among my favorite employees, but I haven't yet met one who wasn't experienced, professional, kind, and helpful.