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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (4 reviews)

    I had a $1400 desk shipped, which was routed through the FedEx Hagerstown Terminal to Falls Church…read more After tracking the package online, it showed as sitting in Hagerstown for a week. It also said the barcode was damaged, so it was being replaced and they'd update the delivery ETA. After working with customer service at the company I ordered the desk from, they were trying to contact FedEx because their records still said sitting in Hagerstown for some reason. Then I get a phone call from a random person saying they have my 60lb package at their house 30 minutes away, and I need to go get it. I thought this must have been a mistake, but it was not. The driver delivered my desk to this person a week ago. We had to go get it that evening, and our addresses were not even REMOTELY similar--not even the same city! My address is clear as day on the package, there's no mistaking it. Someone just dropped a $1400 package at a random address. I've filed my complaint with the company using FedEx for shipping who will contact the terminal too. To say I'm unhappy about this is the understatement of the century.

    This is one of the best FedEx Office locations I've ever used, and it's kept me coming back…read moreregularly. When FedEx first took over Kinko's, the previously excellent service plummeted at many stores. This Hagerstown location on Garland Groh, however, has incredible customer service. My prints are usually available ahead of schedule, and if the staff even suspects any problems, they always offer to fix them. The same is offered to everyone who enters, in my experience. Today, while I was using the self-service machines, for example, multiple customers were given labor and cost-saving advice--both for FedEx services and for other companies entirely (e.g. a woman was advised that she might avoid returning car parts to Amazon in the future by adding her car to her profile there). Sasha and Amanda are among my favorite employees, but I haven't yet met one who wasn't experienced, professional, kind, and helpful.

    Tmg Studios - signmaking - Updated May 2026

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