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    Tri-State Optical Co

    5.0 (2 reviews)

    Services - Tri-State Optical Co

    Eyewear fitting

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    1 year ago

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    7 years ago

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    Stanton Optical - This is the scratch resistant glasses

    Stanton Optical

    2.6(36 reviews)
    5.3 mi

    Ok to who it may concern, My name is Thomas Joseph…read moreTroglin and has the pleasure of visiting the store on Youree Dr. In Shreveport Louisiana. Not only were the staff very pleasant to deal with but were very very professional. Some of it was confusing to me but it wasn't thier fault, I just recieve my new insurance and wasn't sure how the coverage was and out of pocket costs.. I know thier not going to steer ya wrong and they go that extra mile to make sure your getting what you need. Time wise it was, uhh I think as quick as could possibly be being I probably spoke more to add to the profound extra time waiting on me.. just if you dont ask then you 2ont know. So I like to thank the 3 that were working on 2/15/22.. Sincerely Thomas j. Troglin

    I would NOT recommend this location to anyone. My experience has been horrible from beginning to…read moreend. I purchased eyeglasses after having my eye exam here, and the prescription was wrong. I had to return to have my eyes rechecked and was given a NEW prescription. After all of this inconvenience, I STILL do not have my eyeglasses. What made the situation even more concerning was that while I was there getting my eyes rechecked, I personally observed other customers who were also there because they were having issues with their prescriptions and needed to have their eyes rechecked. That definitely did not give me confidence in the service I received. The customer service was just as disappointing. The store was dirty, and the manager, Hailey, was extremely rude. I also witnessed her being rude and condescending toward an older gentleman who was trying to address his concerns. The way he was spoken to was completely unprofessional and unnecessary.

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    Eye Central - The Team

    Eye Central

    2.3(9 reviews)
    6.8 mi

    This has to be the most incompetent office I've ever been to in my life. Worse customer service…read moreI've ever had and they lack empathy. Do not go here

    I scheduled appts for my husband and daughter to get exams and all went well. My daughter who was…read moreinsured completed the full process and received her glasses. My husband who was a cash pay patient, decided to wait until our budget allowed for full payment of the frames he wanted. A few months pass and we end up finding another vendor within our budget to get the pair he wanted. All we needed to provide was the prescription from his last exam. I call Eye Central and request it and am told I need to send an email request, I comply and return the information to the new vendor. The new vendor shares the exam is incomplete missing the PD measurements. Husband calls Eye Central and is told there is an additional fee for this because he didn't purchase any glasses from them. Annoyed because we already paid for an exam, I call later that week and am told there is zero fee for said missing information. I'm told we could just walk in for this so we plan the trip from Haughton into our schedule. By this time my daughter has broken her glasses and is no longer insured either. We decide to request her prescription as well so we can just order both from the new vendor. My husband goes to pick up the prescriptions and do this final part of the exam. He's denied without first paying an additional fee and is given another incomplete prescription. My daughter who did receive glasses there was also given a incomplete prescription too. As the customers, I'm failing to understand how the fee was paid but yet more needs to be paid for what we already paid for in the first place? Secondly, my daughter who did "purchase" glasses from them is still missing the same information? Your policies are inconsistent and have been a waste of my time. If this is what's being displayed to the public I can only imagine what a dumpster fire is happening internally.

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    Eye Central - Meet our eye doctors

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    Tri-State Optical Co - opticians - Updated October 2026

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