I selected Home Cleanse based upon their stellar reputation with mold remediation. However, what I…read moregot was a risky situation with carbon monoxide. Therefore, I am reporting this as a service to future Home Cleanse customers. If it saves one life, then it's worth my effort.
There are two (2) furnaces in my house, one (1) in the basement and one (1) in attic. Home Cleanse was hired to perform mold remediation in the attic and remove the attic furnace and all piping. Immediately after the remediation work was completed, and before the new furnace was to be installed, the weather was forecasted to get colder, near freezing. Therefore, I had planned to run the furnace in the basement for a few days **AFTER** the attic was remediated. Previously, an ultra-violet light had been installed in the basement furnace to kill the mold spores. So, the basement furnace was retained.
As luck would have it, I met with the HVAC contractor the day **AFTER** the remediation work was done. The HVAC contractor warned me to **NOT** run the furnace in the basement due to the carbon monoxide exhaust pipe being cut and capped in the attic.
Had I waited a few more days to meet with the HVAC contractor, I would not be alive to write this review.
When discussing this issue with the CEO of Home Cleanse, I was told that they (Home Cleanse) are not HVAC contractors and therefore are not responsible for any carbon monoxide build-up in the house after remediation of the attic. Going forward, with other customers, Home Cleanse did agree to inform their customers to discuss with their HVAC contractor any potential carbon monoxide issues. To me, this really seems like passing the buck, since Home Cleanse **KNEW** that there were two (2) furnaces and **KNEW** that two (2) metallic pipes were cut and capped in the attic by Home Cleanse during the remediation process. Clearly, it seems that a written **AND** verbal warning from Home Cleanse should have been directed to me, the customer. While not all customers have two (2) furnaces, Home Cleanse **KNEW** that I did, and therefore I was at risk.
Clearly this is a failure to communicate properly, and it nearly cost me my life.
There were several other issues that Home Cleanse and I discussed and came to an agreement and Home Cleanse reimbursed me for those repairs. However, the carbon monoxide issue was, by far, the most concerning and revealed a serious communication problem that needs to be addressed. Thus, the need for this review.
CONCLUSIONS:
1) Had I known in advance that Home Cleanse would not have given me safety warnings about carbon monoxide, I certainly would not have hired them.
2) It appears to me that Home Cleanse refuses to take responsibility to communicate directly with their customers regarding the potential for carbon monoxide buildup **AFTER** attic remediation.
3) If Home Cleanse were clear and direct about the potential for carbon monoxide build up **AFTER** attic remediation, it may save lives.