I was totally overcharged and it was totally wrong. Simply fraudulent activity and I would never…read morerent a U-Haul from this store whatsoever. They had an individual there who is not the actual owner and did not know what they were doing.

This was a horrible experience and I will never use this particular Uhaul company again. The owner…read morewas vulgar and rude. I called to change the time of pickup and was placed on hold for 15 minutes. I repeatedly called for an hour and was sent to an automated message. I went to the store and stood in a long line and listened to the owner rant about how terrible her employees were and that she had sent them all home because they were incapable of doing their job. She said it was crazy but she was running it by herself. She even said she was going to fire her husband who worked there. She bragged about being the highest stockholder for uhaul. She talked about her personal health all the while cussing. When it was finally my turn I told her it was rude that she had hung up on me and told me not to call back. She admitted it was but didn't apologize. She was talking about me to the next customer when I left. I'll When I picked my truck up the next day there was another long line and she was showing cat videos with extremely vulgar language. The woman in front of my looked at me shocked to hear that language. I would not recommend this business to anyone.

Great place to store your student's stuff over the year. It's a safe area, clean and spacious!…read moreFriendly staff and rates are good, too!

These guys go above and beyond with integrity. They made sure our reservation met our needs and…read morethat we had everything we needed. Their communication is top notch. We highly recommend this establishment. Thank you so much for making our move go as smooth as a move can go. Reliable, honest, courteous.

We needed a Uhaul to move from Waco to Flower Mound and chose Ritchie Road Self Storage randomly…read more(since it was on our way to the library). I was greeted by a courteous young man who I later learned to be the owner's son. He set me up with exactly the service I needed, and he offered a few perks without me even asking. Then he did something completely unexpected... he offered to work out a plan to accommodate my needs during his off time since I was on a tight schedule. I was shocked. The owner contacted me later that day and we confirmed the plan. RRSS is an outstanding family owned business that puts the needs of the customer ahead of all else. I enthusiastically recommend them. I haven't used their storage offerings, but the facility is neat, clean and modern. If my own Mother needed uhaul or storage services, I would tell her to call RRSS.

arons was great. it sold to Sparebox and with the renovations I had thing's stolen. it became…read moreinfested with mice/rats. I also had water damage. The units became filthy. No longer on site management and the corporate office would never return my calls.

I cannot say enough about how amazingly helpful and professional they were! Friendly service that…read morewas clear about fees and also let me know ways to save money when the time came to move out. The facilities were clean and easy to access, all for far less than I would have paid elsewhere for less space. And did mention how awesome and friendly Greg was? Well I'll do it again! Thank you for a seriously fantastic experience in every way.

Extremely contaminated with mice. The mice are everywhere - in the hallways and the units. The roof…read moreleaks. The staff is VERY RUDE. They lie to customers. I complained about the mice issue, but nothing was done for several months. The office clerk's answer was: "The mice are OK, they are safe for people. Go ahead and spread the word about mice here!" The office manager took the clerk's side and asked me to leave, though my contract wasn't expired. This is how they treat customers who always pay in advance. This is the worst experience I ever had! I traveled a lot due to my husband's military job, I rented a lot of storages - but I never ever had such a negative experience.

I had the best experience today with this storage facility. I called in and the manager on the…read morephone was very polite and kind to me. He explained how the process for renting a unit worked and I will definitely be using this company for storage. One phone call and one great first impression!

If all you're looking for is someplace secure to store your things and money isn't an issue, by all…read moremeans come here. I was initially "forced" to leave a good review, but now that it's been some time i need to share what happened. I left my stuff there over the summer, and when i collected my stuff I asked them if i needed to sign anything or do anything since i'd be ending my lease there. I was told no... that was a lie. I ended up getting charged another month of rent, and when i called they said i needed to sign some papers. Well i signed them but they told me i did it "too late" and would still need to pay another month of rent. However, they said if I agreed to leave a good review and a donation, they could help me get out of that rent. Low key felt like black mail, i still have the transcript of the voicemail they left me too. I did do it, but i'm a broke college student and couldn't afford another months rent. Which they still did end up charging me! Anyway, my roommates recommended i try and call someone or report it, i eventually got to the boss and most i got was an apology, no refund though... So, if all you're looking for is a safe place to store stuff and don't mind being scammed, by all means come here. maybe that was just one employee, but i personally won't be risking that again.

I have no complaints about the actual storage but the lady that works there is a sorry excuse for a…read morehuman being. I left an empty box, not a big box, just a small box with absolutely nothing in it. This woman calls me and threatens me with a 50 dollar fine if I do t come up there and get it. I apologize, said my bad! I should've not left it. I explained I'm 45 min away, would she please do me a solid and take care of it this time and I won't leave anything again. She says " not my Problem" I said come on, I'm far away. Again she just rudly says no my problems. Just some rude ass people! Stay away!

The customer service is EXCELLENT! We've been customers for four years for a college student and…read moretheir facility, services and friendliness are the BEST.

Beware if you prepay your rent for several months they don't refund if you need to move out early.read more