Tri-R Heating should receive zero stars for their unscrupulous behavior.
Last week, my wife smelled gas in our home. Peoples Gas came out and detected a leak in the on/off valve in the gas supply to the furnace. The valve was removed, the pipe capped, and we contacted the heating company. We inherited Tri-R from previous owners, and have used them several times for heating maintenance each year.
What we did not know, was that the owner of Tri-R passed away recently, and another company took over the business.
On their inspection, we were informed that the pressure valve would need to be replaced (they claim a $500 part!) and the total for the work would be $800. And, also, that the main pump motor was not working.
When we indicated that the pressure valve was new within two years and they had installed it, was when we were informed that the work was provided by the previous company (under the same name). Additionally, there was NO paperwork, NO records, NO warranties on their work.
I objected that we were not informed of this transfer of business, and they would not warranty previous work. One of the three burly workmen suggested that if I wasn't satisfied with their prior work (annual inspection), he suggested I could "go f*&! yourself."
My wife, who was present, tried to calm the situation, and was told she was a "mother- f*&!er" and could "go f*&! yourself," too.
Even more incredulous of their behavior, was that when we called the main office to complain of this abuse and swearing at their customers, we were told "my crew would never do that, my husband wouldn't lie to me." No matter what we tried to describe about the situation, the owner's wife would interrupt and deny.
After several chilly evenings, we got a reliable contactor to replace the gas valve, reconnect the furnace to the gas line, and drain the overflow tank (which Tri-R neglected to do on their annual inspection, and claimed that was the reason for needing a new pressure valve). The $500 part? Working fine. The main motor pump? Humming along, with never a problem. Total cost? $250.
If you're in Chicago, NEVER call Tri-R Heating, unless you enjoy being deceived. The previous owner was honorable in his service, and must be rolling in his grave. read more