American Home Shield Warranty assigned JFrank Heating & Air to come to my home, "on an emergency basis" (my furnace went out while I was away; inside, my house was 40 degrees when I returned and the overnight outside temperature was 15 on Friday night and expected 12 degrees Saturday night).
When I called JFrank on Friday to confirm my Saturday appointment they expressed surprise as they explained they had told AHS that Monday was the earliest they could get to my home.
I'm always polite but I was upset and probably demanding as I worried that my water pipes might freeze. JFrank's service person was calm and polite as he explained, understandably; very, very busy with the extremely cold weather but would guarantee a Monday appointment. I asked him to go over all the actions I could take on my own and depending on the condition of my furnace what my options might be: energy efficiency, one stage furnace vs two stage and how "heat pumps" work. He was generous with his time, (while driving between appointments), polite, personable and knowledgeable.
In the end AHS did notify me Saturday morning that they had found another company that was able to get to my home Saturday afternoon. That company isn't quite as highly rated but their service person cleaned a "slightly clogged tube" and replaced the igniter. I'm very satisfied with that company and will review them separately.
I will request JFrank through AHS in the future or use them on my own. I highly recommend!
G Johnson
Woodridge read more