Easy to work with, On time,…read moreCompetent, Explained everything very well, Clean, I needed to see invoice before I gave them my credit card which they finally were able to provide.

Needed a quick diagnostic and repair of a "frozen" central air unit. Came out first thing Monday am…read moreafter calling and scheduling on a Sunday evening. After doing a comprehensive check on the system, received a call detailing the findings, and a couple options for the repair. Mighty pleased with the professionalism and quick repair. In fact, so impressed, went ahead and signed up for an annual maintenance contract.

I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

Great team work. Knowledgeable of the work with no nonsense. Very hardworking folks and efficient.read more

They came out late to fix a problem in less than 15 minutes. The technician was very polite and…read moreprofessional. They explained the problem and worked their best to accommodate us until the owner of the home can decide what is best. Point is they strived to make us (the customers) satisfied. Thank you so much!

David came out after I got off work, diagnosed the motor issues, and once repaired, realized the…read morerefrigerant line had worn a linear hole from rubbing on metal. The rain came & he returned in Saturday to finish the job! I have cool air against!! Wahoo! He provided pictures, explained some of the testing equipment to me and priced out the job for repair vs replacement and stuck to it. His prices are on par with average prices in the HVAC industry. There was a secondary issue-rusted furnace part & he came out a couple days later & replaced the part that was under warranty from the original installation. Friendly and i formative service.

I needed to replace part of a furnace exhaust vent. The horizontal run under the house was…read morecorroded, but the vertical riser was fine. David of D&W replaced just the corroded part of the vent pipe, at less than half the cost of other companies who wanted to replace the entire vent. David was prompt, responsive, and neat, and I'm sorry he had to crawl under my house. I would definitely recommend him.

I was told the tech would be here around 10am and they was on time. The issue was identified and…read morerepaired AC system in no time . The 2 guys were very knowledgeable and customer service was excellent . I would recommend this company and will be using them again for a yearly system check. Thank you for the quick service .

Technician showed up on time. Figured out the problem and fixed it quickly and at a very fair…read moreprice. Even gave a military discount!! Would definitely call anytime my AC needs attention!!

Expert Air A/C took over Dusty's Air Conditioning Service when Dusty retired. We had used Dusty's…read morefor a decade. I was at a loss to know where to turn. But Expert is as reliable and responsible as Dusty's. They honor the warranty from the new unit we bought from Dusty. They come out promptly, are good at diagnosing problems and getting your unit up and cooling again quickly and without unnecessary drama. Michael, one of the A/C techs, has taken care of us for years. I knew his wife and she called him at the first sign of a problem. He is friendly and excellent at what he does. He helped us choose a larger, 2-stages unit with dehumidifier when we saw or unit was underserved. We have Bern very happy with it, ad MYB budge loves it cold, but the dehumidifier keeps it from feeling damp and uncomfortable. We consider Michael like one off the family! He still works there, but at Expert. Other techs have also come out and done a great job, as well. In New Orleans, we had a number of adequate and terrible companies, but on the Northshore, we only ever needed one. I can't say enough about this company!

Expert AC always goes beyond the 'call of duty' when responding to a call. Their prompt attention…read moreto your call for assistance whether big or small gets the same immediate response and follow-up. Chris and his crew really have their act together. I highly recommend Expert for all your AC & Heating sales and service. Mark B. Mandeville, La.

I called in the morning, Mr.Ade came over the same day, very nice and polite…read more He found my problem right away. Called for the part and put it in right away. Thank you so much...I will always call Major Appliance for my appliance and air conditioner needs. You will not be disappointed.......

Knowledgeable, quick, friendly service. They could have just charged me several hundred dollars in…read morelabor cost but they were totally honest that it wouldn't be worth it on an 8+ year old washer. We have found our go-to repair service for any other repair needs!

Our ac quit working 2 days ago and we have been waiting for them to come back to help us and they…read morenever came back cuz they said it was too hot well of course it's hot it's 112 degrees in my hm and we have pets and are all suffering we got a window unit but doesn't help much. I don't want them back

Electric cooktop installation went great! Def using for other projects! Thank y'all so much Andrew…read moreand Jen