I highly recommend this company if you are looking to install a new heating and air system for your home. I had another company come out, prior, to get a quote on their system and pricing. The salesman, who handed me a business card with his 1st name handwritten on it, had to keep calling his boss for recommendations/advice...these were red flags, right away. They recommended a package unit to be placed on top of my roof, because the attic space was less than 4 ft. I was not satisfied with that and their pricing, as I can foresee costly issues in the future...besides an eyesore. I called Tri Cities Best and spoke to the owner, Peter, and he sent out his Foreman, Dan, to provide me what they have to offer. Since he is not a salesman, I knew I would be saving money to not have to cover or pay extra for his commission. He was very knowledgeable and offered me a much better option of a higher-end brand split-system, even though my attic space was less than 4 ft. I was very satisfied with that and the price they offered...I knew I couldn't find another company who could beat it, so I decided to go with them and I surely got my money's worth. I was out of town, but Dan drove all the way to meet me in order to sign the contract, so that they can get the job started asap. Brandy, who deals with financing, was on top of things and was very personable. Abe, the Lead Installer, was definitely an expert in what he does. He explained the whole process to me, gave me tips, was upfront & honest, and was very professional. He built a box for the heating unit in my hallway closet, made sure everything fit, and that the filter is accessible when it comes time to change out. They installed dampers, elbows to prevent the ducts from kinking, strapped the ducts down in the attic vs. just throwing them down, and added more fuses to my electrical box & installed the Nest WiFi thermostat I bought, at no extra cost. Wow. He showed me how to maintain the system, so that it will last a long time. He also tested the heating & cooling from the vents (a couple they installed, were custom order) with a device. They did an exeptional job at an exceptional price...I'm ecstatic about my new heating & air system! I give my sincere recommendation, hands down. read more