Honest Tenant Review Venice Isles Luxury Apartments,…read moreVenice, FL We've lived at Venice Isles for two years, always paying rent in full and on time. We expected a level of comfort and service consistent with what was advertised -- unfortunately, the reality has been far from it. Here are just some of the long-standing and unresolved issues we've experienced: The pool has been closed for half the summer, after also being unavailable for several weeks in spring -- one of the key amenities we relied on when renewing our lease. The sinks in the community restroom have been out of order for over a year. Wi-Fi in the resident workspace has been non-functional for over three months, making the space unusable. After Hurricane Milton in October 2024, the mulch in front of our unit was never replaced, leaving our patio covered daily in sand and dirt, with outdoor furniture constantly soiled. The recycling program was discontinued, which is very important to our large family. Pet waste is not regularly removed from the lawns, making it unsafe for children to play outside. We've found rodent droppings on our patio on multiple occasions. A particularly serious issue is the constant turnover in management: new staff arrive every 1-2 months, and no one stays long enough to follow through on open issues. Some managers genuinely try to improve things and work late hours -- often unpaid -- but their hands seem tied by the system. When it came time to renew our lease, my verbal and written questions went unanswered, and I was essentially pressured into signing a renewal without ever receiving clear updated terms or explanations. We tried to resolve all concerns amicably and repeatedly: in-person visits, emails, and written notices -- all with no lasting results. Every complaint gets lost in the shuffle of new personnel. This review is not written out of anger, but out of necessity -- to warn future tenants and hopefully prompt meaningful change. Housing is not just about walls; it's about safety, cleanliness, and basic respect for residents. We're still waiting for that here.

I have been a resident of Venice Isles for over a year (2nd lease) and the services and experience…read morehas definitely gone downhill since I first moved in. The service portal used to be a good resource to request maintenance, now the requests seem to go unanswered. The last management allowed rude office staff to hang up on residents or blame issues on everything but themselves or the apartment complex. Luxury is lacking as there are not enough parking spaces, leaving cars illegally parked everywhere, including In Front of garages which preventing the entrance/exit for the residents who pay extra for those garages. The strong odor of weed smoking wafts through the complex even though the management mass texts everyone that there will be consequences if any smoking on the apartment grounds occurs. The concierge garbage rules are no longer followed by residents who leave leaking and over flowing bags of trash outside their apartment doors in the hallways. And... the evictions that occur monthly, cause the dumping of an apartments contents to be the first thing you see when you pull into the complex (near the dumpster) I truly hope that the latest management staff can provide the "luxury" services that the residents pay for each month. It is a shame that mismanagement has plagued Venice Isles since it is a great location and the apartments have good layouts

We had a rocky start with this company, but the manager made it good in the end…read more The scheduler really messed us up, setting up a firm appointment for an apartment carpet that we relied on with an incoming tenant. He called the day before the install, but acted as if he'd never heard of us and offered a date in the following week. When I explained he had already scheduled us and we had a tenant moving in, he effectively shrugged, admitted that he did schedule us, but said he never set up the job, so... nothing. Our problem, not his. I complained in a email to the manager, who confirmed that this happened exactly as I said, and she squeezed us in on the originally scheduled day. This created a LOT of disruption to my business and that maddening attitude of "who cares" from the scheduler didn't help things. But after all that, the manager was accommodating and made it right. Can't really recommend them after that, but if you're doing a Home Depot install in the area, this the company you'll get. It's not like you have choices. My suggestion is to work directly with the manager and confirm everything the scheduler says with her, when he says it, exactly as he says it. Then somebody who cares will be aware of the job and you'll actually get your carpet installed.

Two guys arrived four hours late. Took them into well into the late evening to finish. Noticed…read moreparts of the carpet weren't tucked! Thomas in customer service is a JERK! One of the guys might have taken valuables!

The worst! Unethical to say the least. I emailed for a quote on a 30 x 80 outside door. When I…read morespoke with Luis, inside sales, I corrected the quote to needing a 32 x 80 door. I am not in the trades. The invoice I received stated a 6,2 x 80 door. I thought the 6,2 was another name for a 32 x 80 door. My installer picked up the door and when he went to install it he reported it was a 30" door. I called Bradley and Luis answered. I told him of the mistake and asked for the owner. Luis stated the owner was gone but would call me back. Days later no response. I called and again Luis answered. He stated the owner had looked at the email and the subject was closed. Luis conveniently forgot our order conversation and whether he told the owner is up for debate. In any case I would neve do business with Bradley ever again. Luis is a very poor excuse for a an honest and competent sales person.

Wish I could give this place 0 stars! We placed a window order with this company (or thought our…read morecontractor had but that's another story) back in June 2021. After waiting months we decided to call and meet the owner to find out where our windows were. We were told they were on order and there were delays. The windows finally came in May 2022, 5 windows short!! Between the contractor and Bradley no one would own up to the mistake, although Bradley claimed the order was written on a scrap piece of paper in pencil. Hardly professional! We visited the showroom and met with the owner, Bradley on 3 separate occasions to check on the order and were told to our faces that the missing windows were definitely ordered and would be delivered by December 2022. More lies! As it turns out the missing windows were never even ordered so another 7 months of waiting for nothing, just lied to our faces continuously for what reason? Who knows? He has put us through so much stress, Stay well away from this company. They will never answer phone calls, messages or e-mails you have to physically go to the showroom and then be lied to. We have wasted so much time with these people, there are much better companies out there to have your business!

**** Well I WAS WRONG! They DID add thousands to my final bill nearly a month later! Claiming…read moreunforeseen wood and other issues! Apparently Ryan and Rob cannot hear the Don't Add Costs After the Estimate!! I said it many, many times! Milton tore off part of my shingles and it was hard to decide whether to repair or replace. In the end our hurricane season will be less stressful now that I know a complete do over will be safer. Very happy with the all Hispanic crew who worked so hard on my roof! ¡Sois muy buenos en vuestro trabajo y os aprecio mucho! Finished in ONE DAY beyond all my expectations and even the noise was far less than I recall from previous reroof. Ryan made decisions easier and my many questions well answered. Rob managed the work day efficiently, likely allowing it to be done in a day rather than sit two days to complete on Monday. The price was what I expected and no surprise additions!!! *****Oops! NOT QUITE SO FAST! Now I'm just pissed off! Also you should know this Trump supporting company hires All Hispanic crew!! Not really a good look when you support that agenda!!!

Thank you so much. Not only were you initially the best deal, your warranty is amazing. A special…read morethank you to Nicole who made a stressful situation smooth, easy, and on time. They stand behind their warranty Dave

I have moved 21 times This is the worst company to try to do…read morebusiness. I have been billed 3 months of storage fees because they changed or cancelled the dates. They say they will pick up at 7am without notice they do not arrive til after 8pm. Delaying our departure for MI. The lie about everything for q2 hours they were in the area...no delivery per driver not even scheduled. Wish you had negative stars there would not be enough! Their set up to make money not service customers.

Unfortunately I don't like leaving bad reviews but the pods experience was disturbing. When moving…read morefrom de to Sarasota the men that showed up (suggested from their web sight were inexperienced and horrible packers. We requested someone from pods be there upon opening. That was refused. The items were damaged and broken. My wife sent pictures to pods upon request for broken items. After receiving the photos they stated they are not responsible for broken items they didn't pack and the pods container was not damaged. We're outta approximately 3000 in damages. Why did they request photos if they already had it in mind to refuse any responsibility when they knew we used their preferred movers. We had called pods when they were loading it there were problems. Very remorseful for not using a moving company.

The technicians that came were very professional. Not only did they explain what was needed to be…read moredone but found a different issue for us that needed to be addressed first. Ashley, whom we talk with on the phone, always keeps us posted and informs of appointments and what is to be done. Definitely a great buisness!!

Had gutters installed last Summer. They rattle when the wind blows. Left 5 messages on their…read morewarranty line over the past 2 weeks - nobody calls back! When you call every option goes to a voicemail - nobody to speak with....no customer service.

Beware of this company! I willl never, ever even consider using them again! I nearly got scammed…read moreout of $10, 000 for a new water treatment system that I do NOT NEED! Initially, I called them to have my septic pipes scoped., and before I knew it, the man was in my yard checking-out my water-filtration system! Fortunately, my son caught-on when he came home and said the system is working fine. I called Rainsoft who informed me that my system has a lifetime warranty, and IF anything should go wrong, I am only responsible for 20% of the part! I am fuming! When my son called to cancel the installation from Ben Franklin and inform them of the reason why, the man hung-up on him! I suppose the man, Dayron, who came to my house thought he had an easy target in an elderly, widowed female. Don't allow yourself the be a victim! Spread the word!

I used this company for a while on all of my properties. Apparently, they really messed something…read moreup on a customer and will no longer do service above ground level. I asked if their employees didn't know how to use stairs. I would be willing to teach them. They just saying due to risk and liability to units below, they only work on ground floor properties.