This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

I got my first ever massage today as a gift from my husband. I chose those place because it was the…read moreclosest to my home with good reviews that wouldn't make me deal with going into Cincinnati. Unfortunately for me, my massage had to be rescheduled twice due to masseuse being sick. Despite being told less than 24 hours before the massage... twice... the discount they gave me as an apology was only 10% (they charge you 50% if you cancel less than 24 hours ahead of your scheduled massage). I wasn't expecting a 50% discount or anything... but if would have been nicer if it was close to 20% since I had to rearrange childcare twice. The masseuse went over the basics with me at the start of the massage and I decided to sort of let her lead as I had no idea what I didn't like or what to expect. I'm not sure what's normal, but most of the massage was pretty good. I did think too much time was spent massaging my head, too much time fiddling with hot towels, and sometimes I couldn't tell what she was doing for short periods of time (since there was no massaging going on). The thing that I disliked the most was that the 90 minute massage seemed to be 90 minutes minus the six minutes she had spent going over some basic info at the start. Which again, not sure if that's normal but it seemed a bit odd to me to include that in the massage time. Overall, it felt nice but I also felt that some of the massage time was wasted on massaging places that didn't really need it like my arms. Not sure if I'll be back but at least I'll be able to give more direction if I do.

I known Tim 2 years ago and met with him again last week I…read moreasked for trim, a wash, and a blowout. While he was doing my hair he was making me laugh literally the whole entire time when he was fishing my hair. He is funny, goofy, and made my day. I would definitely recommend him and his team as well. Offered me wine and gossip together. Tim is the OG hairstylist

I just got off the phone with the owner Tim. He said his name was. He just told me that he doesn't…read morehave any other personnel working there besides himself, which is a huge red flag all of his stylist left or were fired most likely left. I told him I have two 10-year-old daughters who need their haircut just a cut. He told me he was going to charge them adult prices $65 each. I also need my haircut as well so that's $195 not including tip. Also, I asked him about the woman who had a bald head on the top. He said that she was laughable. I'm not totally sure. I can't take his word for it or her word for it but it seems like something went wrong. I wish the best for this company, but you do not charge children adult prices. That is another huge red flag.

I cannot give enough stars to Suzanne and Salon Blanc!! I went to this Salon for a haircut because…read moreof all of the raving reviews & it did not disappoint!! Not only is Suzanne a master stylist but is also so very personable! You will not go wrong with any stylist at this salon! (I saw other cuts/color from other stylists at this salon & they were great as well) Thanks again Suzanne!!

My place. Su is a brilliant hairdresser who has assured that my signature asymmetrical style always…read moreworks. Plus during the heart of COVID, once allowed to open again, followed the guidelines to the letter. Plus it just feels classy to be there. Good with a huge variety of hair challenges. I've been watching!

I'm leaving this review specifically regarding a service performed by Lexi…read more I came in with medium-to-dark brown virgin hair and very clearly requested a conservative, cohesive color with soft, diffused dimension -- an overall lightened look that reads as one uniform color. I provided a reference photo and had a detailed consultation beforehand. Unfortunately, the result does not reflect what was discussed. The finished work shows visible, high-contrast surface highlights rather than the soft, blended look I requested. I've attached photos of my hair before the appointment, the reference photo, and the result for clear comparison. Because the outcome missed the mark so significantly, I consulted with a reputable stylist in Los Angeles, where I live. I was informed that the work now requires a full color correction, quoted at $600, to undo and rebalance the highlight pattern. This is especially frustrating given that I started with virgin hair and specifically asked for a conservative approach. Lexi did offer to have me come back in to fix the color, but given the initial result, I no longer felt confident that a corrective outcome could be achieved and did not feel comfortable proceeding. I paid $200 to Lexi for this service. When I followed up with documented concerns about the result, I received a generic "no refunds" message rather than a discussion of the outcome or how it differed from what was requested. This did not feel like a professional or appropriate way to resolve the situation, and I was disappointed by the lack of accountability. To be clear, I want to note that the salon owners were kind and professional when I spoke with them. This isn't a matter of personal preference -- it's a clear mismatch between the requested service and the result delivered. I'm sharing this experience so others can make an informed decision. I'm giving two stars solely because the salon owners were beyond kind.

Hailey the stylist cancelled my appointment on the morning day of my wedding with no back up plan…read moreit was awful. Also, Waited a week to get my deposit back.... LOL DO NOT GO HERE. Everyone was rude and wishy washy about schedules.

Went in for a cut today. Because of the virus a cut was well overdue. I booked with Julie. I am…read moresuper satisfied with the cut and style. Her work is worth what she charges for real. She is my "go to girl", knowing I'll get what time is needed for her to cut and style. If your looking for a in/out 15 minute cut don't bother. Julie does it right and takes the time needed to make it the way you want it. Me, I just ask her to do her magic and let her decide. After all she's the expert.

20 yrs in the industry Julie knows what she's doing ! Sometimes you have to wait, but the end…read moreresult will be well worth it !!! I drive 30 minutes to see her. Reasonable prices. I feel like I get what I pay for. Definitely worth checking out. ALWAYS leave feeling beautiful!

Buyer Beware! Nothing luxurious about this Salon! 4 small…read morechairs close together. Must park in the local parking garage at a 5.00 dollar charge and walk to the salon. Required a credit card on file to hold appointment. You will be charged even if the service is not what you requested. I was charged 250.00 dollars for a full foil however I was given a conditioning treatment/glaze despite sitting for almost 5 hours. I was refused a partial refund. Instead they offered to fix my hair for free. I'm not sure anyone would trust coming back to have their hair fixed/redone after setting for almost 5 hours and not receiving what they asked/paid for. Even if it's free!

Such a great vibe in Studio K! Easy, relaxing and amazing service. I never leave disappointed and…read morewill continue recommending this local business. Keep up the great work, Studio K!

Very trendy hair salon. The decor inside is upbeat and vibrant. All the hair stylists are happy…read moreand exceptional in their craft. My hairstylist, Chrissy, does an absolutely fabulous job of cut and color. The only slight negative is parking. They have a small side lot which can get filled pretty quickly There is on street parking so if you are going during a peak time, I would allow a few extra minutes to find parking on the street. This small inconvenience, however is totally worth it for this fabulous salon.

I want to give a HUGE shout out to my curly hair specialist Chelsea…read more I am almost 60 and I got the best curly cut of my life.. So manageable and cute.. I have found my new stylist for life.. Thank you again

Kelly is a magician and my time with her is always warm and fun and I leave feeling like a million…read morebucks!

I can't say enough great things about Salon Central OTR. From the moment you walk in, it's clear…read morethat this is a salon built on professionalism, talent, and an uncompromising commitment to excellence. The entire team reflects a high level of technical training and artistry, and that standard is no accident--it's a direct result of the leadership, mentorship, and vision of Jim Brofft. Under Jim's direction and training, the stylists operate at an elite level. Their attention to detail, precision cutting, and thoughtful consultation process consistently elevate the experience well beyond a typical salon visit. You can feel the culture of mastery and ongoing education in every appointment. Personally, I've trusted Jim with my hair for years, and the results have been consistently outstanding. His cuts are tailored, refined, and remarkably durable--they grow out beautifully and always feel intentional. That level of consistency over many years is rare, and it speaks volumes about his expert

Such a great friendly atmosphere. Great stylists to make you feel beautiful inside and out!…read more Debbie always gives me great hair that guarantees compliments!

I gave Amy a whole lot of credit for taking on "The Beast", my very long hair. Then I knew she was…read moregood when she didn't flinch as I showed her photos on my phone for my "New Look". Amy made me feel so comfortable as I used terms like sexy, inner-cowgirl and bed-head; having just met, I felt like she got me. She was so focused on getting the layers right, clipping 3-8" to frame my face and add some texture at the crown. I am thrilled with the amount of attention and skill she gave to each area and grateful for her input on products that will give me the finished look I'm after. So glad to find A New Look, I'm confident I'll be a client for a long time!

this should not be considered a spa at all!! i was not…read morewelcomed in when I arrived. The person was on the phone and did not even greet me. I was not offered a beverage while I waited. there was no quiet area to wait before my massage...just the loud noisy area up front where they do hair when I did finally get into the room for a massage, I was not impressed at all. I needed to use my own spa music on my phone for relaxation and noise buffer! then when I was lying on table for my massage his pants made noise every time he moved! he also didn't have the oil on him like other masseuses have so he had to constantly stop and walk over to get more oil so it was very disruptive I explained I wanted a great full body massage to ease my symptoms but he spent so much time on my back (which was not my area of concern) that I really didn't get the relief I wanted....even though I paid for a 90 minute massage!! i was not impressed with his technique...both his body work and "tucking me in" with the sheet when he worked on other body parts. at the end he only gave me a small glass of water (for the cost I would've expected to be given a full water bottle) finally, when I was ready to check out, they had an issue with the gift certificate that I was using from Spa Finder (u called multiple times to be sure they accepted this) she had yo call a manager in a different location and was on the phone for over five minutes with no resolution while others waited behind me to check in and check out. I finally had to say to her I needed to leave I had driven an hour and 45 minutes just to get here from Columbus. Then she had the audacity to ask me if the person could call me later to get payment if this gift card didn't work! she had the audacity to ask me if the person could call me to get payment if they couldn't figure out GC!!! Overall, I would never, ever recommend this salon for any type of massage service. Not a Spa at all. Definitely not worth the money. A very disappointing experience

I came in for a gel full set with stickers. The check in process was a little confusing as the…read morespace is also shared with a hair salon. Also when checking in they couldn't find my booking and I had to show proof that I had made the appointment. After I finally was Checked in and in my appointment was started I was offered a drink which was a nice touch to the experience. In the end my nails turned out okay at best there spoty and If it wasn't for the stickers I would be giving a lower review. The stickers are okay but raised in areas and now the same artist is trying to do something different for my next set instead of what i want for Easter smh