This is by far one of the best organizations I have had to work with! When I was looking ot by my first home, I knew nothing! I needed all the help I could get and I called other places but was never successful in getting through to anyone. When I came to Trellis, I immediately was given the help I needed. They have the excellent customer service. They made my home buying experience smooth and worry free. I highly recommend them to anyone who is going to buy a home! read more

I found out about them, looking for a credit class. The class was great, and it was a great refresher. From that, I wanted to sign up for their Pre-purchase program! This where the excitement ends! Scheduled a meeting to meet with Homeownership Advisor L. Thompson. When you call, they assign you to an advisor. Was finally able to schedule a meeting date, considering I was only able to choose between the hours of 9am - 3pm. As if I don't have to go to work, the advisor said it would be 2 hours long or longer!!!! Whatever, I had to remained focused on the bigger picture......my house purchase!!!!! Meeting day, and I am having car problems! So I take my car to the dealership, and while I am trying to get that matter taken care of, I call my advisor. Of course I would get her voicemail! Hang up, talk to the service advisor and then call her back. VOICEMAIL AGAIN! So I have about an hour until my meeting, but considering drive time, I decide to leave a message to let her know I was having car problems, am at the shop now and trying to make it to her on time. I expect to be there on time, or possibly 10 to 15 minutes late, but still coming. Finally get out the dealership and on my way! Get there about 15 minutes late, but I did give make heads-up what happened and the possibility of being late! That did not matter, since I sat in the lobby for another 25 minutes before she came to get me. On the way to her office, I asked if she received my message, and she said no because she was working on another project. Get to her office and her message light is on on her desk phone! Ugh! Thank goodness I had all my paperwork completed, except for one signature page. She proceeds to ask some basic questions and enter stuff from my paperwork onto forms on her computer. She runs my credit and takes my $20 and then prints out the forms she filled in and my credit report. She highlights items on my report and then proceeds to explain the forms she printed off. She kept that explanation to a minimum and would only go into detail if I asked. Meeting last about an hour, if not 45 minutes, and was supposed to have a follow up call with her 2 weeks later and send some better copies of bank statements. Really left there with no idea of possible programs or what other services they offer. Sent the revised documents that night and asked for confirmation of receipt......that was the early part of March and I am still waiting on confirmation of receipt of documents as well as that 2 week follow up call. Now the intent was supposed to help you get your credit in order to purchase a house, why did I have to ask for sample letters? Very disappointed by the lack of service and response, I called about 2 weeks ago asking for a different advisor. I was told B. Lopez was their Supervisor, so I left her a message and asked her to give me a call to discuss the matter. Well, I am still waiting on a phone call from her too? I guess that is just how things go around that place, so sad! I am trying to understand how you are around to help people become homeowners, but can't respond to customers that are on a mission to get a house. I could have saved my $20 and started working with a lender! At least they respond to emails and phone calls! I had high hopes with dealing with Trellis, but this type of customer service has really made me think twice about it. I can say Pedro Nunez was very helpful and informative, but he is a loan originator! I am supposed to deal with him sometime after the follow up with my advisor, but that obviously is not going to happen! He was more helpful and informative in 20 minutes, than my advisor was in 45 minutes! So sad!!!! read more

I truly feel blessed having found Trellis. My realtor told me about this program and opportunity to SAVE MY HOME. During hard times there was an open door that was welcome opportunity. Everyone there that assisted me were all AMAZING. I had several quarterly meetings and met with several advisors over time. They were extremely patient, kind, knowledgeable assisting me through the process. I learned that Trellis provides a wide range of opportunities to the community., call and ask. They can assist individuals in any housing wants, needs, buying and selling..other things as well. It is an easy process with Trellis. I am grateful that they were here for me over time. Worth your time and whatever your needs may be give them a call, you will be glad you did. Share the opportunity and paying it forward. read more

For some great reason I was over helped. Act of GOD! They found programs that my realtor or lender didn't know about ! Thank you Chris Cruz and Maribell Sincerely yours Charles May read more

I think there are things that can be helpful for people, but so far for me I don't think ive gotten much done. They keep scheduling appointments and I keep having to miss work since I work the same hours as the business. I applied for their program in October and I've had probably 6 appointments. ive done their all-day class to get into one assistance program, but that's not complete yet. I feel like as many times as ive had to go in, I should have everything done, but im not even close. And the last time I called to reschedule early Dec I never heard back from her. I just feel like I entered this program to help with money, but so far ive missed a lot of work (lost money) and spent a Saturday in a class for a program im still not registered for. So disappointing! read more

I am so grateful for Trellis, the Save your Home program and my new hero Yvette Uriondo!! She was amazing!! Explained things in a way I could understand, she had so much patience with me, and was always upbeat and rooting for me!!! I thought they would almost not want me to qualify just because I'm sure there are a lot of people trying to get approved and a lot of people they have to deal with, but that was NOT the case! She literally SAVED MY HOME!! read more

I recently purchased a home in June from Trellis and it was a remarkable experience. I was referred to Trellis by my real estate agent to whom I am truly grateful. Throughout the whole process I felt supported and the team that helped me worked hard to make things happen. Joel the director of Real Estate Development was nothing short of amazing. He guided me to someone who was able to quickly walk me through the process and ensure all requirements were met on my end. What a great experience, Thank you Trellis! read more

This organization is absolutely amazing! There are no words to express how grateful my family and I are for all of their assistance in getting our first home. They helped us get $30,000 to put as a down payment on our first home and the only condition was that we had to live in our home for five years. Didn't seem like a condition to us at all, to us this was much more like a blessing! We didn't want to keep moving, we wanted a stable home. We have now been in our home for years and I try to tell every single person I know about this amazing nonprofit and how they can help. You have to do the work and take the steps yourself but if you work with Trellis you have a team of people to support you through the process and help you find financial support that you would've never got otherwise! Stop procrastinating and reach out to this organization and see if they can help you get started on finding a home. read more