I love how my lashes look; so natural and glam at the same time. Katt made sure I was happy with…read moreresults and comfortable the entire time. I will be back.

definitely not worth the cost. They want to charge almost $200 for a set of lashes. Thankfully I…read morewent with a Groupon sometimes I think that when you go in with a Groupon, they treat you like a Groupon customer I only use Groupon to find places that I want to come back to the Lashes were extremely short and they started falling off as soon as I came home

I recently received my first facial from Mercedes. She was brilliant. Her service was exquisite and…read moreshe left my skin completely radiant. I highly, highly recommend going to see Mercedes if you want first class exceptional treatment for your skin!

Such a great experience. She took her time with me and she diagnosed my skin first. She didn't just…read morejump in with what might work. She focuses on my problem areas and took the opportunity to talk about healing. My reiki session was fabulous too!

I went tomorrow bar in Greenwich Ct until it closed. Then I started going to Rye. I met the manager…read moreand she was very helpful , welcoming, friendly. Love going here for brows and lash tint, and have been going to Rur NY at least a year. Since my first visit, it hasn't been the same. After that, I caught COVID there. More recently I went in, and the two ladies ( not owner or manager) didn't even say hello or offer help. Needless to say, I had called about 5 times and no one answered so decided to drive there. No one helped when I went in. I waited for one girl as she was with someone. After couple minutes later a loud group came in and they then got serviced quickly. I left ... poor customer service. They had seen me and should have taken me first. I tried to call again later that day, still no one answers

Will never step foot in that store again. Not only do they keep you waiting but then they sneak…read moresomeone else in before you and deny it. The attitude of the entire staff is horrible. Do yourself a favor and go somewhere professional not Benefit in Rye.

I've enjoyed reflexology and a full body massage and finally had a facial at Euro Laser…read more I had the Hydro Facial with Nalene. Nalene is just as sweet as can be. Clear, concise and not rushed. Nalene took the time to discuss my specific skin care needs and what I felt my where my areas that needed to be addressed. With that, she examined my skin and truly tailored my facial to my needs. The Hydra Facial is a 4 step process and I remained comfortable throughout. It is not considered a "relaxing" facial, but again, I suppose can be a bit uncomfortable with extractions & a peel going on. Nalene is just a doll, knowledgeable and thorough with a gentle hand. I was under the weather and had to reschedule my 2nd facial, but I cant wait to see Nalene in a couple of weeks.

I have been going there for years! Have had facials, chemical peels, micro needling & cosmetic…read moreinjectables with Dr. Messenger. I'm 44 years old & people always mistake me for being in my 30's. I especially trust Dr. Messenger for Botox & fillers. His technique is unmatched, I have minimal swelling & virtually no bruising or pain. The results are youthful but natural, never obvious or overdone.

Jen was amazing, she was a pro at applying the gold leaf art and the small gem for fun! Bubble bath…read moregel here. Next time we're going to get more creative

Poor service of a pedicure and manicure - I was completely rushed through it; no scrubbing of the…read morefeet (the person next to me was getting a proper scrub and massage); it was the fastest turn around I ever had for a pedicure. I really wanted to ask if that was it after literally 5 seconds of a scrub. The manicure was worse - no massage, not even a double coat (it looks like there is no color at all) and she was aggressive and made my thumbnail bed bleed with the cuticles I believe. Oh - that stung a lot and she said nothing. That is a first for me - I've never had my nails bleed or been treated so badly. From the moment I entered, this person had attitude and threw my shoes in the corner. She did not apologize and when I spoke to the manager and she requested that the person, Elaine, apologize but then there was more attitude - shocking! I have no idea why this person was in a terrible mood. I had hoped that they would make it right by offering a re-do or to give me a pedicure or pampering treatment another time for free which might have had me come back to them - but they didn't. At my request, they refunded the manicure but they lost two customers (my friend was with me). I have used them for 4 years and found them 'okay' as it's a good location and convenient for me but this is the push I needed to find somewhere else that has good service. It wasn't a good experience at all - I left quite upset and wished I hadn't entered that day. The manager said the service was still given even if the attitude was poor when I asked what she would do to make this right (she said she'd speak with Elaine afterward). However, attitude is PART of the service AND I didn't get my feet scrubbed, I didn't get the hand massage and I didn't get the second coat of varnish. The only comfort was there were two other staff who overheard the whole thing and they were supportive.

Finally, a Bluemercury location that makes the shopping experience pleasurable!…read more I can almost roll out of bed and be at the Greenwich Bluemercury location. Then there's Bluemercury in Darien, near other places we frequent, so that's an option. While a bit of a hike, we also have New Canaan. But no! None of these locations are worth a visit. I explain why below. Finally, I found a Bluemercury store to love! The Rye location is a bit of a trek and not an area I usually go to, although there are many cute shops. It's worth the drive. The Manager, Donna, knows what she's doing. The layout of the store looks like it was touched by the expert hands of a Feng Shui expert. The dream-team she assembled and/or manages strikes the perfect balance between assisting but leaving me alone to explore. Donna is delightful and super helpful. I think the Darien, Greenwich and New Canaan need Donna desperately. For now, I'll just drive to Rye. Greenwich is crowded, and since Tiana left years ago, it has never been the same. It's the usual, "let me know if you need any help." Then they hover over you as you walk around and try products on. Ugh! I prefer Sephora up the block where they leave you alone. Guess where I spend more money too? Greenwich Bluemercury carries a few brands that I love, but I'm in and out as fast as possible. Frankly, if not for a generous friend who gives me gift cards, I'd never bother to stop in. At least the new Manager is better than the former who was rude and snarky. Darien is a bit better, but not by much. There is a young guy who works there and is super sweet and helpful. You get more of that overcrowded set-up with workers who follow you around and repeatedly offer help. New Canaan is uppity and rude, with no reason to be. You get a literal stare down when you shop. I won't ever step foot in that store again. Is the UK main office aware of this? Is it the same poor experience in the UK? It's possible that people don't care so much about the things I think are important, like customer service.

Possibly the worst customer service I have ever experienced in my life. The sales people literally…read moreran away from me and did not want to assist me. I was going to buy something but ran out to Benefit Cosmetics across the street! What a relief. Will never step foot in here again!!

The store front is a really weird split set-up. Which is okay. It's just not vey open. It seems the…read moreshop is comprised of two narrow shops put together. The music was that of something you'd get a massage to. My friend and I were getting a pedicure and manicure. The nail polish wall had all kinds of signs of up-charges for "better quality" polish. That was a sign of what's to come. The nail technician was sweet. She pointed out the different spa packages on the wall. $70 was the starting price. (For just a pedicure with callous remover, maybe some sea salt scrub. Not much you're getting added) I was kind of appalled by such a steep price. I then decided to go with just a pedicure. I cancelled my manicure. That's when I could feel the demeanor of my nail technician change. My pedicure took less than 20 minutes. She didn't really get off extra cuticles. The polish was put on really thin and I'm not too sure she even put a top coat on. She rubbed my feet for like 30 seconds each. No alarm set for time. Ran me $38 for a basic pedicure. $6 for polish removal. After tip, that was a $52 disappointing experience. My friend's dip nails turned out really pretty, but chipped after walking literally one block away.

I've been here a few times and each time just got worse. The nail technician was rude the entire…read moreappointment because while I waited for 30 minutes, she felt my previous nails should have been soaking off. Clearly, that wasn't my decision. The gel manicure is a mess, she didn't cut or clean up my cuticles, she didn't ask what shape I wanted, and the gel is all over my fingers. This cost me $60 after tip. I will not be going back.

Ineffective customer service (at best, w/ the exception of Lana.) I told Dr. Kosann that I was…read moreconcerned about a red rash I had developed on my face. She didn't even care to look at the affected area, only stating, "If I document anything you'll be charged for a medical visit.." I've also had Botox shots before where the lines in between my brows were completely eliminated. In this case, they are still visible after a few units of Botox. When I asked her about it, she said there wasn't anything further she could do. I also found the service to be "militant", people talking over each other (really disrespectful). And I won't be going there again. They don't know anything about how to relate to patients. It's a very superficial office.

I visited the office for two things, something suspicious on my arm and some white spots on my…read morechin. She treated my arm and said she would remove one spot on my chin and if it was what she deemed benign she would remove the rest (which was 3-4 more) but would be a charge of $125. I agreed and paid for it plus my co-pay and was on my way. I noticed later that there was still one white spot on my chin. I called the office and explained my situation. I expected them to say just come back and they will take the last one off. Instead, I was told it would be ANOTHER $125 plus another co-pay. I think that is completely unreasonable. I cannot remember the woman I spoke to on the phone but she was not empathetic at all