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    Treeations

    5.0 (1 review)
    Closed • 10:00 am - 6:00 pm

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    10 months ago

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    La-Z-Boy - Leather swivel recliner

    La-Z-Boy

    2.0(49 reviews)
    0.0 mi
    •$$$

    My 86-year-old father bought a $2500 chair from this store in April '22. By August '22 it had…read morestopped working. Because this chair has a lift to assist my father getting up, it was crucial it be fixed. Further, it was stuck in the recline position, so unusable as a chair. These chairs have a lifetime warranty. After contacting La-Z-Boy, someone was dispatched from Tulsa over two weeks later to repair what was essentially a new item. He came and left without fixing it. We were told it needed a new controller and that it would be a MONTH! before the part arrived. I went into La-Z-Boy to ask them to expedite this. The people at the store were very helpful and sent out there own technician, Jesús, to fix the chair immediately. He brought a new controller, which was not the problem, despite the diagnosis of the Tulsa tech. Jesús immediately saw the problem and came back the next morning, Voilá, fixed chair. The store and its staff are great. Juli and Jesús were on top of it. Here is the problem, however, and the reason for 3 stars. While the store is wonderful, their corporate bosses and policies are ridiculous. If you call the store's listed number, you are routed to a call center near Tulsa. If you need service, the store is not supposed to send its own technicians; they are supposed to be dispatched from Tulsa. This results in very long waits for service (if the Springdale store hadn't stepped in we would have waited six weeks for a new controller, simply to discover that it wasn't the problem). It is pretty clear that the techs they are sending out from their Tulsa headquarter are under-trained and inefficient (why didn't he have all the parts with him? Why didn't he know the model of the chair so he could make a repair it took Jesús 10 minutes to do?). Thank goodness for the Springdale store's commitment to customer service and their deftness at problem solving. It is grossly inefficient that they have to circumvent corporate policies in order to provide this kind of service. Fixing this chair was not simply a matter of addressing a minor inconvenience; it directly affected my elderly father's mobility. So I give the store 5 stars. They were responsive, polite, and demonstrated real concern. However, the corporation that controls the store and makes their inane policies gets 0 stars.They are impersonal, inefficient, poorly trained, and duplicitous. They contributed to making a simple repair a huge ordeal both for their customers and the employees at the store who were trying to help.

    I will start with the positive of couch. I like the color and the lines of the arms…read more In the store I sat on couch it was comfortable and I didn't notice cushions get wonky after you sit on it. The couch delivered is hard and cushions pop up if you don't sit in middle of cushion. The fabric gets cock eyed on cushion. I will add the recliners still make noise when you sit off centered.

    Photos
    La-Z-Boy - Cushions pop up

    Cushions pop up

    La-Z-Boy
    La-Z-Boy - This is the inside of cushion.  Cheap layers of foam every couch we ever bought was a solid cushion

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    This is the inside of cushion. Cheap layers of foam every couch we ever bought was a solid cushion

    Sam's Furniture

    Sam's Furniture

    2.6(66 reviews)
    0.7 mi
    •$$

    I see I'm clearly not the only person having issues with these furniture protection companies,…read morebecause this is EXACTLY how they steal people's money. They sell you these "protection plans," maybe come out one time, spray some mystery liquid on your furniture, and then when the issue comes back, suddenly they have an excuse why they can't help you. In my case, I bought a dining set with light-colored cloth seats. We have a toddler/granddaughter, so naturally there were a couple stains. I filed a claim, they came out, sprayed something on the chairs, the stains disappeared, and they told me if they came back to call them and they'd look at another solution. Fast forward a few months. We barely even use this dining table except for holidays or cookouts. After a recent barbecue, there were a couple NEW stains added from little barbecue fingers, but I also noticed the ORIGINAL stains had bled back through the fabric where they previously treated them. I pulled the original claim photos, and you can CLEARLY see that part of the staining is identical to the original damage they "fixed," plus the few newer spots. So I call them, explain this, and they tell me: "Unfortunately, this is considered an accumulation of stains." No... unfortunately, it's not. What you're calling "accumulation" is literally the original stain bleeding back through after YOUR treatment failed. Your own photos would prove that. But instead of honoring the warranty, they just make up wording to deny the claim. So essentially: * They didn't actually fix the issue the first time * The damage returned * They can verify it returned from previous claim photos * And now they're using that same unresolved issue as the reason to deny coverage Absolutely insane. And did I mention when you call Sam's and tell them what's going on, they pretend to listen and care and say, "Oh, we'll write this down and let a manager know." Well apparently LOTS of people have been "writing it down" and LOTS of managers have been "notified," because judging by these reviews, this has clearly been going on for quite a while. At this point, throw the whole furniture store away So here's my honest advice: Buy the furniture if you want to. It's decent enough for a few years. But DO NOT waste your money on the furniture protection plan. It's smoke and mirrors. Zero stars if I could.

    I bought an electric swivel recliner built by Parker House in January 2025. After a couple days of…read moreuse I noticed the arms were sinking in the middle. After a couple weeks the arm padding seemed to be gone and the indentation was about 1 1/2" deep. I should have notified Sams at that time but I can fix most everything so I bought some arm covers. Well the arms were not enough of a problem then the seat springs weakened to a point that I was sinking in my own recliner. The 12 month warranty period is over by a couple months so Parker House is off the hook. The employee at Sams said I could bring it to Sams and they would give me an estimate to have it fixed. I had already paid over $800 for the recliner and now I would have to pay to have it fixed. Well that's the last time I will step foot int Sams and I certainly will not be buying any Parker House products. $800 down the drain.

    Photos
    Sam's Furniture
    Sam's Furniture - First!!!!

    First!!!!

    Sam's Furniture - Duke!!!

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    Duke!!!

    Treeations - homedecor - Updated October 2026

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