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    Hobby Lobby

    2.6 (9 reviews)
    Closed 9:00 am - 8:00 pm

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    La-Z-Boy

    La-Z-Boy

    2.0
    (49 reviews)
    0.1 mi
    $$$

    My 86-year-old father bought a $2500 chair from this store in April '22. By August '22 it had…read morestopped working. Because this chair has a lift to assist my father getting up, it was crucial it be fixed. Further, it was stuck in the recline position, so unusable as a chair. These chairs have a lifetime warranty. After contacting La-Z-Boy, someone was dispatched from Tulsa over two weeks later to repair what was essentially a new item. He came and left without fixing it. We were told it needed a new controller and that it would be a MONTH! before the part arrived. I went into La-Z-Boy to ask them to expedite this. The people at the store were very helpful and sent out there own technician, Jesús, to fix the chair immediately. He brought a new controller, which was not the problem, despite the diagnosis of the Tulsa tech. Jesús immediately saw the problem and came back the next morning, Voilá, fixed chair. The store and its staff are great. Juli and Jesús were on top of it. Here is the problem, however, and the reason for 3 stars. While the store is wonderful, their corporate bosses and policies are ridiculous. If you call the store's listed number, you are routed to a call center near Tulsa. If you need service, the store is not supposed to send its own technicians; they are supposed to be dispatched from Tulsa. This results in very long waits for service (if the Springdale store hadn't stepped in we would have waited six weeks for a new controller, simply to discover that it wasn't the problem). It is pretty clear that the techs they are sending out from their Tulsa headquarter are under-trained and inefficient (why didn't he have all the parts with him? Why didn't he know the model of the chair so he could make a repair it took Jesús 10 minutes to do?). Thank goodness for the Springdale store's commitment to customer service and their deftness at problem solving. It is grossly inefficient that they have to circumvent corporate policies in order to provide this kind of service. Fixing this chair was not simply a matter of addressing a minor inconvenience; it directly affected my elderly father's mobility. So I give the store 5 stars. They were responsive, polite, and demonstrated real concern. However, the corporation that controls the store and makes their inane policies gets 0 stars.They are impersonal, inefficient, poorly trained, and duplicitous. They contributed to making a simple repair a huge ordeal both for their customers and the employees at the store who were trying to help.

    I have a two star only because of the nice repairman. We…read morepurchased two recliners, couch and accent chair. Our main concern was furniture for short people. Which the salesman knew as we tried different chairs. We found a good fit he suggested adding swivel to the chair. I should have asked does it add height? I take partial fault on this problem. He also knew we were worried about it. Well, when chairs arrived they are too tall for us. Plus, they have a rickety sound when you glide. Twice a repairman came and tried to fix. The support team sent him out. He was extremely nice and did make it better. If our guest have any size to them the chair makes the sound. I would not recommend this chair to anyone who is larger or elderly. The base slides on the carpet. My brother went to get up and almost fell when it slid back on carpet. Not a safe design at all!!! We have purchased lazy boy many times because of quality. The quality is no longer there. They barely wrap the leather around and staple it on. I contacted store several times on the rickety sound. Manager was always out and never called back. I would not recommend lazy boy ever.

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    Hobby Lobby - artsupplies - Updated July 2026

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