A visit on Friday on my way through to Tulsa was actually a pleasant experience. I had broken away from my wife and daughter and was looking through some items (shelving) and while I was looking, I obviously touched and the unit began to fall from it's pegboard hanger. I caught the item with my leg and immediately tried to hang it back up twice as it kept falling. Not once did the actual shelf fall to the floor but the two metal chicken wire cage slide-outs did hit the floor, no damage. After realizing that the supports were rigged and would actually NOT support the shelf reliably, I set it on the floor against the shelf, even tilting it so that it wouldn't fall over. The two slide-outs that had actually fallen to the floor with no damage, (YES, I did inspect it and was fully willing to pay for it if it had been.) I, being near 50 years old, placed my foot on the top of the basket and slid it up to the edge of the shelf to get it out of the way of customers and carts. I went and found my wife and 17 year old daughter and even brought them back to the item, that had been hung up again, and showed them as I was actually interested in purchasing the item if the wife liked it. - She became interested in another item on the aisle and so we proceeded to the check-out. I noticed a woman standing at the check-outs, staring at me, arms crossed in a very unprofessional manner but really didn't giver her a second thought. I did take note of her nametag (TE LA) - even made a comment about the spelling of the name to my daughter. As my wife and I proceeded to the exit AFTER we purchased and payed $50+ for merchandise, the woman (TE LA) made the comment, "Hop your day gets better!" - I was talking to my wife about her comment and how disrespectful it was when she followed us out to the entrance "Breezeway" and essentially verbally attacked my wife with how her husband was "KICKING" merchandise around the floor and citing the video footage. Obviously my wife and daughter were visibly shaken and felt attacked, I tried responding to this woman (TE LA) and it was apparent that she had no respect and a lack of professionalism as she began raising her voice and making a scene. I simply gathered my family and walked away. I called after we left as I was extremely angry at the way we were treated and more the fact that this woman did not approach me but instead approached my wife who was at a complete loss. I did discover that this woman was the assistant manager and the managers name was Matt. I have allowed myself a few days to calm down before I make the call to the manager. I will be more than happy to review any video footage he has of the situation and will be making a phone call to him (it will be recorded for my own customer service review). I hope that this woman will be dealt with accordingly but am most certainly NOT going to be shopping in this store again. I will be advertising my experience at this store to all of my family and friends in the NW Arkansas area. read more
