My 86-year-old father bought a $2500 chair from this store in April '22. By August '22 it had stopped working. Because this chair has a lift to assist my father getting up, it was crucial it be fixed. Further, it was stuck in the recline position, so unusable as a chair. These chairs have a lifetime warranty. After contacting La-Z-Boy, someone was dispatched from Tulsa over two weeks later to repair what was essentially a new item. He came and left without fixing it. We were told it needed a new controller and that it would be a MONTH! before the part arrived. I went into La-Z-Boy to ask them to expedite this. The people at the store were very helpful and sent out there own technician, Jesús, to fix the chair immediately. He brought a new controller, which was not the problem, despite the diagnosis of the Tulsa tech. Jesús immediately saw the problem and came back the next morning, Voilá, fixed chair. The store and its staff are great. Juli and Jesús were on top of it. Here is the problem, however, and the reason for 3 stars. While the store is wonderful, their corporate bosses and policies are ridiculous. If you call the store's listed number, you are routed to a call center near Tulsa. If you need service, the store is not supposed to send its own technicians; they are supposed to be dispatched from Tulsa. This results in very long waits for service (if the Springdale store hadn't stepped in we would have waited six weeks for a new controller, simply to discover that it wasn't the problem). It is pretty clear that the techs they are sending out from their Tulsa headquarter are under-trained and inefficient (why didn't he have all the parts with him? Why didn't he know the model of the chair so he could make a repair it took Jesús 10 minutes to do?). Thank goodness for the Springdale store's commitment to customer service and their deftness at problem solving. It is grossly inefficient that they have to circumvent corporate policies in order to provide this kind of service. Fixing this chair was not simply a matter of addressing a minor inconvenience; it directly affected my elderly father's mobility. So I give the store 5 stars. They were responsive, polite, and demonstrated real concern. However, the corporation that controls the store and makes their inane policies gets 0 stars.They are impersonal, inefficient, poorly trained, and duplicitous. They contributed to making a simple repair a huge ordeal both for their customers and the employees at the store who were trying to help. read more

I will start with the positive of couch. I like the color and the lines of the arms. In the store I sat on couch it was comfortable and I didn't notice cushions get wonky after you sit on it. The couch delivered is hard and cushions pop up if you don't sit in middle of cushion. The fabric gets cock eyed on cushion. I will add the recliners still make noise when you sit off centered. read more

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Love, love, love my red lazy boy sofa. I also have two winter white lazy boy recliners that are perfect!

would not fix broken spring in recliner even though took out extra warranty terrible place to buy furniture paid a lot of money for nothing do not do business here Terry Wilson read more

$2,500 Leather Sofa is a Cheap Piece of Garbage. Had sofa 10 days and left arm frame cracked. How does that happen when a 190 lb. person leans over to grab something from the end table? I turned the sofa over and discovered the frame was made from 1/2 inch "FAKE" pressed wood. The screws had literally pulled out of the wood. Lazy Boy touts its "Made in America" banner but has no quality control or assurance. Why spend $2,500 for an American made Piece of Garbage when you can pay $1,500 for the same Piece of Garbage from China...??? I give Lazy Boy a rating of "1" because "0" is not allowed...!!! read more

I came in with a national coupon offering 35% off recliners, valid for June. Despite the website stating that the discount was only available in-store, I was told this location doesn't honor national promotions. On top of that, they wouldn't offer any alternative deals unless I financed the purchase, clearly pushing for an upsell on their warranty. The whole experience felt deceptive and sales-driven. Be cautious--this place seems more interested in trapping customers than helping them. read more

Garbage products. 3 years ago we spent $1,000 for a rug in my office (plus another $10,000 on other items. The rug gets very little use. The matting on the run now looks like CRAP. We replaced a 15 year old run and the 15 year old rug looked 100x better than the rug from La-Z-Boy. We purchased it from the Reno, NV and the Customer Support is TERRIBLE. I would NEVER purchase anything else from La-Z-Boy---It is a waste of money. They were all really super nice until we purchased over $10,000 and then they DISAPPEARED. The Store Manager (Umesh) wanted to sell me another garbage rug by giving me a 50% discount---No thank you read more

I have spent over $15000.00 with Mathenson in the past year. Went to the Lazyboy store in Springdale and one of the pillows we bought after having it for 3 months came apart. Took it back to the store to get a replacement pillow and the store manger will not do anything about the replacement pillow. I have made numerous calls and the customer service center who answers the phone says we will have someone call you back which never happens. Very poor CUSTOMER SERVICE and I will be sure to tell and let everyone know not to buy anything from any of the stores owned by this company. read more

Beware ! This place is a bait and switch. They tell you that you have to be a member to get furniture delivered. Then when you pay that price.. you still have to pay for delivery fee . Plus the leather was delivered with a 2 foot rip. Took months to get fixed. Would NEVER buy from them again. read more

Update: I have decided to purchase a sofa in leather. I was given the price for being a Mathis Home member. Then I was told I MUST buy the extended warranty or the price would increase substantially. I called the Tulsa Mathis Brothers who told me the Extended Warranty was NOT required and should have nothing to do with the price, as I am a member. Still awaiting on an answer back as to whether they are going to sell me this sofa without an extended warranty. If I didn't have a $5,000 credit with this store, I would have already gone elsewhere a long time ago. The Tulsa Mathis Brothers is very good and doesn't do business like this. Springdale is a disgrace. BEWARE of the SPRINGDALE location. They WILL scam you!! read more

We went to the Springdale store to purchase 2 recliners and a love seat. My wife and Sonia (sales person ) tried every set in the store. Sonia was very helpful And patient. and went above and beyond to help us. Mike was also very helpful with showing us the discounts and setting up the credit account. This was a very good experience. read more

Purchased a swivel recliner Paid for delivery. They dropped it at the top of the stairs and would not bring it in the house. So happy I did not purchase a sectional and loveseat. Do yourself a favor and have a friend with a truck and bring it to your house and save 150 bucks no directions as far as taking the screw out of the bottom of the chair so it swivels. read more

DO NOT BUY FROM MATHIS BROTHERS. DO NOT BUY LAZBOY PRODUCTS! We bought a very expensive Lazboy power dual recliner from Mathis Brothers in Siloam Springs. The problems didn't start until after the product was delivered. We noticed the loveseat wasn't upholstered correctly. There wasn't enough padding in the lower back and the top seemed flat. We sent it back, and after a few weeks it was returned, only then, after the drivers left, we saw that the chairs were obviously uneven. This was in March 2020, just as covid hit. They said they couldn't get the upholstery stuffing from China and we had to wait. Every few months we'd check in with someone who told us the same thing--the stuffing wasn't available. (I have saved all my e-mail correspondence.) Finally, after TWO YEARS OF WAITING, I contacted the store again and was told that we would have to pay to have Mathis Brothers pick up the recliner, pay to have them stuff it, and pay to have it shipped back. In addition to the lousy service, it's sad to see what was once the top-of-the line product fail so miserably. I'm still trying to figure out a way to get Mathis Brothers to honor their agreement, but it looks like they're not an honorable company. read more

La-Z-Boy - THE WORST SERVICE, THE WORST PRODUCT - Furniture Stores Near Me - Springdale, Arkansas

AVOID THIS STORE AT ALL COST! They can't get anything right. In a nutshell, we purchased 2 matching loveseats. When delivered, one was the wrong loveseat. It turns out, the only matching loveseat on the face of the earth was a floor model in their store. The manager said if we cancelled our order there was a 10% restocking fee (even though they couldn't fulfill their side of the sale). If we hadn't really liked the loveseats we would have told her she could have everything back and we'd see her in court. Instead we opted for the floor model. So the wrong one had to go back to the warehouse and a new one had to come from the store. Nothing could happen on the same date. Once everything was finally delivered and picked up, we waited 3 weeks for credit back. Finally called to get credit. Got shorted over $120 on the credit and they said it was "a tax thing". I give up at this point. And by the way, we never once received a call from the salesman who got commission on the sale. Way to go, Troy Brown. read more

The sales staff are friendly and helpful, but make you wait while they go find out the answers from the manager for many questions that they should know the answers to. The friendliness is the only reason for 2 stars - they store's shady practices and the same scam of saying you have to be a member to get free delivery = intentional fraud. Not sure if it is the manager's policy or the store's franchise owner's policy. The 'lie' was that there was a delivery fee - either $99 or $139 that would get free delivery on any future purchases. NEVER was it disclosed that the $139 was going to be an annual and ongoing charge. They only have electronic screens for you to review the multiple pages of information about the scam membership - after you've made a purchase and are in the checkout process could you have access to it. The "just go ahead and sign it now, you can read it later when you receive it in an email" was the information we were given. After calling the sales person and having to wait for him to call back after "checking with the manager" we were given a dismissive "you can go ahead and just cancel the order" answer about having the membership revoked/refunded. (Since the Tulsa location had already said there was NOT supposed to be any delivery charge with the purchase of the recliner. We had to call Tulsa back and they confirmed the order, as well as gave a refund on the bogus/fraudulent $139 FAKE mandatory membership. The Tulsa location also said that a fabric that we were told was discontinued and not available was still available and not discontinued. We knew this location had bad reviews (just look at all of them), but it is the only in store location within hours. These fraudulent practices against senior citizens should get charged as elder abuse - so uncalled for. read more

Sales staff is nice and helpful. The delivery is terrible and cannot get through Mathias warehouse to help straighten out the mess "Office lady" behind counter should be reprimanded for being terrible and unhelpful to the customer. read more

We love shopping at this store because we no we are buying quality stuff. Came here looking for recliners and just to many to choose from. The salesman was very nice and said if we needed any help to come get him. It's always great not having someone watching us decide what we want. Lots to choose from we will be back soon to make a purchase. read more

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Seems to be a very big disconnect between the store and the warehouse. Was told by the store that the delivery was scheduled, waited all day expecting a call from the delivery truck which never happened. Mid afternoon I called the store and they said my furniture was in route to the warehouse and was told another delivery date. Well, that delivery date came and went, with me making another call to the store and talking to the store manager. Was told that the item was to be delivered in a couple days. It was delivered on that day. Very discouraging experience. read more

Lack of service!!! So we bought two chairs and after 3 months one broke. We had to call for warranty work and waited 2 weeks for the guy to come out. Called to see where we were at three days later. Nothing had been done. They had not even ordered the parts yet. Finally ordered parts due to my call. Told me when the parts came in (delivered to my house) to call. Received parts Dec 18 but repairman can not get out till the 31st but they can not give you a time and do not call ahead. They just show up. Well, I have a life so that will not work so the next date is the 15th of January. Called to make a complaint and got nowhere. I asked for a supervisor was put on forever hold. Bought this high dollar stuff thinking it was good. Not so much! And the lack of service makes it that much worse. read more

My daughter purchased a lazyboy recliner for Father's Day last April it did not get delivered until December . She paid extra for service contract within three months the back broke and the reclining mechanism broke, now they won't repair it because it is unsanitary, no accidents happened no spillage had happened. But a good way of dealing with the problems(. All they want to do is sell the product and get your money.Service department has very rude people. Update: due to my persistence to get the chair fixed the chair's return mechanism They sent a secondary company to repair but this time after sanitizing the chair per their instructions is broken i had bed urinal placed by chair so that is why they said the chair was unsanitary. I was told still unsanitary urinal by the chair sorry guys I moved it before you arrived, try again the broken parts were rusted sorry guys Aluminum does not rust it corrodes they would not send the pictures that proved their points , never asked to take them but they will not share. Sorry four months is not acceptable furniture life. The recliner it was replacing was 25 years old and not broken. At this point in time I don't know what is worse poor quality of Lazyboy or the lies from Mathis Brothers read more

If I could give 0 stars I would. Avoid this place at ALL COST. Very questionable management and sales practices. Should be reported to Better Business Bureau read more

I am extremely impressed with the salesman Mike. He was very professional and helpful, and answered any questions I had. He made sure to fully explain all of the promotions they had to save money, that I ended up applying towards a new Tempurpedic mattress. The financing was simple and easy and couldn't have gone more smoothly. Make sure when you stop in, ask for Mike! read more

Well I needed a new couch and I decided to check out La-Z-Boy. When I walked in the first thing I noticed that the show room was nice, clean and well organized. I was greeted by a Salesman name Shawn. Shawn was not one of those pushy salesmen, he explained to me how the store was set up and if I had any questions he would be happy to answer any question. I decided on a couch that I liked and Shawn answered all of my questions. Shawn explained the history of the company to me and I did not realize that the product in the store was made in Arkansas. The atmosphere is very relaxed and casual, I was not over ran by the greedy salesmen or saleswoman. I would highly recommend this place to anyone looking for a new couch or furniture. The only thing I would warm people is that the furniture is a little more expensive but I am happy to spend more on a quality product made in the U.S.A read more

The customer service is subpar at best. They don't answer phones and folks answering are not informed. Just had an encounter with a woman, who I could barely understand (quiet talker and sounded sleepy) and she gave me delivery dates ranging from December to May for the same sofa. After questioning again, she said December 4th. That's a lot of variation and then precision. Hmmm. I want yo to sell my furniture and want to get a reliable delivery date estimate so I can coordinate disposition of current furniture. I am concerned that I made a bad purchase after reading service and furniture quality reviews. I will update when received and after 6 months on quality to be fair and thorough with my review. read more

Still waiting for my couch after almost 9 months. I understand manufacturer delays, but what I dont understand is the lack of communication and care for the customer. If you dont know when order are ever coming, than contact the customer and offer some sort of customer recovery or choices to give the customer so they can decide if waiting is something they should entertain. read more

We needed a power recliner quickly after my dad had surgery. We figured La-Z-Boy was the place to look! After multiple phone calls, being transferred to Mathis Furniture corporate twice, getting mixed information from the customer service people on the phones, I was finally put in touch with Kathy. She was incredibly helpful and set us up with exactly what we wanted within half an hour. Thank you, Kathy, for ending our search and for saving what would have been an otherwise unenthused review. read more

DO NOT Purchase from this unethical store! I've already made a complaint at the BBB. I made a purchase at this store on 09/04/22, on 09/06 I decided to cancel the purchase Before it was delivered. When I called and I was told only a Mgr or sales could cancel and they wouldn't be in until 09/08. I called on 09/08 and was told sales was out and no one would/could cancel my purchase to call back the next day. I called on 09/09 three times and finally I was able to get my purchase cancelled but they were going to charge me a 10% holding fee of $206 since they held it so long. I told them I tried cancelling it earlier & was told I could not. They said the item was held so they were going to charge me anyway. They asked if I agreed and I said No. They charged me the $206 holding fee. I want the $206 refunded until then, I will not be back nor will I go to any other Mathis Brothers store. read more

Bought a sectional couch with chaise lounger and 2 reclining chairs. Service was great. Order complete and delivered on schedule without damage. Have owned for 6 months and use daily. Two adults and no kids. Dog not allowed on the furniture. Considering that these were NOT inexpensive, I am disappointed in the quality of the fabric as well as the reclining mechanism for these reasons: 1. Fabric already shows wear. 2. Recliners have limited settings. To fully elevate your legs/foot support, you have to be in reclined position which is not comfortable for reading, etc. I should have thought of this and checked the reclining function in the store but didn't so just beware. 3. Foot supports make clickiing noises as if they are not connected correctly and then don't align with the rest of the couch when retracted. 4. The way the sectionals are connected is unstable and kind of cheap.They hook together with a metal notch and extension. If you happen to push on the couch wrong, they disconnect and come apart. Not very stable. 5. Cushions are not very firm. 6. Poor back support, especially noticable on the recliners. 7. In general, not of the quality I expected from the La-Z-Boy brand. I would not buy this product again. read more

La-Z-Boy - Recliner.... WARNING! BUYER BEWARE... This store located on sunset in Springdale Arkansas Sux! the store policy is a rip off... Don't walk out the door thinking what the sales rep tells you is 100% true. there's even a freaking 50% Restock fee!!!! They don't tell you that. it was also obvious the employee's are told to LIE when it benefits them. The sales pitch was an out right LIE. read the fine print. When something is picked up at the warehouse or delivered , LOOK and fully examine every square inch, once you find a flaw and already had signed for it its TOO LATE! La-Z Boy is NOT what it use to be!!! they don't live up to the craftsmanship warranty. They will delivery you a POS and You have to pay a 50% fee just to return it. Don't just listen to me. Do your own research and look up "La-Z- Boy complaints " I've received better deals from a run of the mill used car salesmen. read more

Quality and service. My wife and I were searching for matching recliners for the living room. We checked several places, but I decided we had better include La-Z-Boy, simply because They're "THE CHAIR", or so I had been led to believe for most of my life. Not so. We bought two power recliners, wireless remote control, for a combined total of $3,131.90 (08/29/20). Prior to the sale, no one on the floor could make it work and a warehouse man had to be called. After that was done and the chairs were delivered. We decided that we wanted to buy power packs. Another wait because none were on hand. In house, the chairs worked as designed until OCT of 2021, one month after purchase, curious, since I have been made to understand that electronic repairs are warranted for one year. When I called, I was referred to a third party in Oklahoma and was put on a schedule for repair. When it was finally our turn, the repairman showed up and after $70.00 trip fee, said it was the chair's receiver and one would be put on order. When I called Oklahoma, I was told that it generally took 4 to 6 weeks for delivery but rest secure in the knowledge that they were trying to expedite my claim but be aware that I would be responsible for another trip ticket of $70.00, and if the part was not covered, parts and labor as well. That was before Christmas, Today is March 9, 2022, go figure. Still no word, no fixee, no workee, no hope.. Never wrote a complaint before, I usually shrug it off, and say to myself, "Buyer; Beware". Well, "Buyer Beware". read more

It took 10 months to get my furniture. They force you to buy the warranty $200 even if you tell them you don't want it. Now a month after finally getting my furniture I look at my credit card and was charged $99 for a yearly delivery charge being that I'll never purchase from them again why would I want to pay a yearly fee for discount deliveries very shady people and their customer service hung up on me. NEVER AGAIN. read more

Bought 2 lazyboy recliners. Then happen to go to the crooked Mathis brothers in Tulsa (see my post on that disasterous furniture post). The same chairs were several hundred dollars cheaper in Tulsa. I asked lazyboy to match price especially since in the same family, which they denied. I showed them my chair invoice was a mathis invoice with mathis terms so said it was cheaper for me to return chairs in springdale, pay restocking fee, then buy in tulsa. Only then did store person, Sally, credit the price difference with their own store. Dishonest.... read more

Furniture is not of good quality and they refuse to remedy their billing errors. I would not recommend this group to anyone. Upon delivery of the furniture problems were found and pointed out to the delivery team who stated the issue was just with how items were packed. Center cushion on couch is still not correct and there is no replacement as yet. Thier Springdale store double charged for battery packs and this has still not been corrected. I find them dishonest in business practices and poor in the customer service department. Had I read some of these other reviews I would not have purchased from this group in the first place. read more

Pushy sales people, terrible customer service. Good luck getting anybody to answer the phone. Didn't deliver when they said they were going to. Didn't even give a time for delivery when they called to reschedule. read more

I love my new couch/sectional. It's beautiful and seems extremely well made. But getting it and all the correct parts and pieces has been terrible. Their customer service has been a nightmare and getting what we actually ordered has been up to US, the customer, and been an ordeal. I will not do any further business with them. Edit: Did get some follow-up from management to make sure I got one of the things I ordered the same day as delivery. Here is to hoping I will still be able to get the remaining things I ordered in a timely manner. read more

We visited the La-Z-Boy store in Springdale, AR March 10, 2023 and as soon as we walked into the store we were greeted by Tate W with a smile and "Welcome to our store". We told Tate what we wanted, and he knew exactly where to take us. Tate has the ability and knowledge to help his customers decide on the right furniture without pressure. We also met Truella and Joe who were very helpful, professional, and friendly. Tate went out of his way to make sure he understood the furniture we were looking for. His mannerisms and easy smile made us feel comfortable dealing with him. Tate wanted to make sure we were satisfied by checking on various styles and colors of the specific furniture we wanted to purchase. We haven't received our furniture yet so we will review it later, but based on our dealings so far, we would recommend La-Z-Boy in Springdale, AR to anyone in the market for furniture. We appreciate the high-quality service we received from Tate, Truella and Joe. read more

I agree with so many others, if I could give no stars, I would. Very poor customer service. Lacked even basic customer care and were dishonest. read more

Bought a recliner had to send it back after six months to have it re-stuff because it flattened out ...it was so terribly done a year later I took it apart later to fix to find out what all has in for cushion is polyfiber ...cheaply made for$1800 last time I buy something at lazy boy! Btw I only weigh 160lbs read more

Worst service I've ever experienced. I bought a very expensive lazy boy recliner. The mechanism has gone out twice in the last year. Bottom line is that these people don't care a thing about you after the sale is made. Service is awful from top to bottom. I'd give zero stars if I could. read more

The loveseat & chair are beautiful and well made. I'm disappointed in the after the sale service. I was told that my furniture could stay in the warehouse for 2 weeks but once it came in they insisted that I have it delivered ASAP. I'm moving so it was an ordeal for me to arrange it. read more