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    La-Z-Boy

    2.0 (48 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Services - La-Z-Boy

    Home interior design

    Partial home interior design

    La-Z-Boy Photos

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    THE WORST SERVICE, THE WORST PRODUCT
    Carole A.

    DO NOT BUY FROM MATHIS BROTHERS. DO NOT BUY LAZBOY PRODUCTS! We bought a very expensive Lazboy power dual recliner from Mathis Brothers in Siloam Springs. The problems didn't start until after the product was delivered. We noticed the loveseat wasn't upholstered correctly. There wasn't enough padding in the lower back and the top seemed flat. We sent it back, and after a few weeks it was returned, only then, after the drivers left, we saw that the chairs were obviously uneven. This was in March 2020, just as covid hit. They said they couldn't get the upholstery stuffing from China and we had to wait. Every few months we'd check in with someone who told us the same thing--the stuffing wasn't available. (I have saved all my e-mail correspondence.) Finally, after TWO YEARS OF WAITING, I contacted the store again and was told that we would have to pay to have Mathis Brothers pick up the recliner, pay to have them stuff it, and pay to have it shipped back. In addition to the lousy service, it's sad to see what was once the top-of-the line product fail so miserably. I'm still trying to figure out a way to get Mathis Brothers to honor their agreement, but it looks like they're not an honorable company.

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    2 months ago

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    1 year ago

    Love, love, love my red lazy boy sofa. I also have two winter white lazy boy recliners that are perfect!

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    1 year ago

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    3 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    Page 1 of 2

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    Review Highlights - La-Z-Boy

    Well I needed a new couch and I decided to check out La-Z-Boy.

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    Sam's Furniture

    Sam's Furniture

    (64 reviews)

    $$

    I purchased two pieces of furniture that were delivered the following day…read more The delivery guys were troopers I live on the third floor. I think they deserve some recognition.

    I see I'm clearly not the only person having issues with these furniture protection companies,…read morebecause this is EXACTLY how they steal people's money. They sell you these "protection plans," maybe come out one time, spray some mystery liquid on your furniture, and then when the issue comes back, suddenly they have an excuse why they can't help you. In my case, I bought a dining set with light-colored cloth seats. We have a toddler/granddaughter, so naturally there were a couple stains. I filed a claim, they came out, sprayed something on the chairs, the stains disappeared, and they told me if they came back to call them and they'd look at another solution. Fast forward a few months. We barely even use this dining table except for holidays or cookouts. After a recent barbecue, there were a couple NEW stains added from little barbecue fingers, but I also noticed the ORIGINAL stains had bled back through the fabric where they previously treated them. I pulled the original claim photos, and you can CLEARLY see that part of the staining is identical to the original damage they "fixed," plus the few newer spots. So I call them, explain this, and they tell me: "Unfortunately, this is considered an accumulation of stains." No... unfortunately, it's not. What you're calling "accumulation" is literally the original stain bleeding back through after YOUR treatment failed. Your own photos would prove that. But instead of honoring the warranty, they just make up wording to deny the claim. So essentially: * They didn't actually fix the issue the first time * The damage returned * They can verify it returned from previous claim photos * And now they're using that same unresolved issue as the reason to deny coverage Absolutely insane. And did I mention when you call Sam's and tell them what's going on, they pretend to listen and care and say, "Oh, we'll write this down and let a manager know." Well apparently LOTS of people have been "writing it down" and LOTS of managers have been "notified," because judging by these reviews, this has clearly been going on for quite a while. At this point, throw the whole furniture store away So here's my honest advice: Buy the furniture if you want to. It's decent enough for a few years. But DO NOT waste your money on the furniture protection plan. It's smoke and mirrors. Zero stars if I could.

    La-Z-Boy - furniture - Updated May 2026

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