THIS PLACE IS THE WORST! I had them refinish my floors for the second time. The cost was three times as much as what they had charged me for the first time. And the work was horrible. I really don't think they put even one coat of finish on the floors. And they didn't refinish the floors in my den at all. When I called to tell them that the floors are worse than what they were before they did the refinish, they claimed that the varnish isn't what it used to be because of some type of regulations. Yeah, when you don't put the varnish on at all, the floors aren't protected at all. There are little nicks all through the floor from my shoes. It is totally unacceptable. I have never ever had that problem before. They also claim they will paint the baseboards once they are done, since they sand some of the paint off during the refinishing. They never painted anything the first time the work was done or this time either. I will never have them do any work for me again. These floors are an embarrassment to say the least. A lot of money for nothing... And a lot more money I will have to spend to have the floors fixed. It will be interesting to see what the next contractor says about their shoddy, substandard work.
UPDATE on 07/12/2012:
You know exactly who I am, so that is inaccurate information right there. I complained several times to you about the poor workmanship. I complained about the nicks (that I never had a problem with before), the den floors not being refinished, etc. You stated that there were so many regulations with the varnish now and that was the problem. You never offered once to fix anything. There were only excuses offered... Did you know that making false accusations against someone and calling them a liar is slanderous? Anyone that comes to look at the floors will know that this is NOT a lie. They will see everything that I have posted in this review is based on facts - from the nicks all over the floors to the den floors not being refinished to the baseboards not being painted. You charged me around $3K for floors that I will have to have redone by someone else. And this was around three times as much as the first time they had been refinished by you. However, the first time that you had refinished the floors, it was a much better job. I didn't have the nicks I do now and you finished all of the floors - including the den floors. You, however, did not paint the baseboards like you had stated in the contract. I had my place painted in 2005 and the baseboards were painted at that time. After your work this last time, the baseboards need to be painted again! Go ahead with your threats and your false accusations. Please do. The truth should come out. Also, it looks like Monica S., Paula V. etc. weren't satisfied with your work either. Are they all liars? I doubt it.
What is so disturbing is the floors would have looked better if I hadn't had them refinished by you the second time. There were no little nicks all over the place. There were no nicks with the original floor, so the floors are even softer than the original ones. Also, when you can't even refinish the den that is really bad. I know you didn't, because the marks that were there prior to the refinishing are STILL THERE. I am not sure if you did as little as possible to make the floors appear well finished at first glance or what. I did notice the den wasn't refinished. I should have demanded that you refinish them immediately. However, I was in the process of moving back and had a lot going on. It is really sad that I can't even look at my floors without getting a sick feeling in my stomach. But, you live and learn and know better the next time. To think I had recommended you guys to people after the first refinishing and even got you more work. That won't happen again. And I will make sure Kevin S., the building manager here, who recommended you guys to me a very long time ago knows what I experienced this time. Hopefully, no one else in this complex will make the same mistake as me!
A few questions please... How many coats of varnish/polyurethane did you apply to my floors? Maybe one? Why are the floors softer than the original floors? What did you do in the den? Did you just wipe the floors clean thinking that I wouldn't notice all the little pit marks (and there are a lot) that were there before? You didn't even sand the floors in the den. You did a real number on me. You should really be ashamed of yourselves. I was a good customer and supported you even though you could have burned down my place the first time you refinished my floors. Remember that? I supported you and even gave you more business. I trusted you and now I know I shouldn't have at all. And no, this is not the competition out to get you! yelp isn't going to remove a valid review. If all of your work was good quality work, you wouldn't have to worry about your competition. Right? read more