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Tree Frogs - Tucson

5.0 (10 reviews)
Closed 10:00 am - 5:00 pm

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Review Highlights - Tree Frogs - Tucson

We recently purchased a Ryval basketball hoop from Rick at Tree Frogs.

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Leisure Installs

Leisure Installs

(7 reviews)

Summary: Either the product was faulty or the installation was too aggressive (cracking a bunch of…read morethe wood at the screw points), and the promises to resolve have not been backed up. We were promised repair at installation, then again 6 months later, and after 16 months they have still been ghosting us as our play set gets less and less functional. Are they just waiting out the warranty?? The good: they were knowledgeable in helping me select the right play set and installed it quickly. The bad: For the price of the play set and installation it should have lasted more than 6 months before 15-20 of the boards had completely split. Two were completely split at install and the installers assured me that they were placing an order for new pieces and would come out and replace them. Six months later, I hadn't heard from them and by then more boards had split. When I called, they quickly sent out guys to inspect it (great!). The guys confirmed that we needed replacement pieces and again assured they would be ordered and back out to install them. Fast forward another 7 months and nothing. All my calls go unanswered or in returned. I get an occasional "oh yes yes, those should be in any day now." But nothing ever happens. I meticulously sealed the play set twice in the first year, and was told as long as I do that it would last for years. Maybe these cracks aren't a big deal, but then why do they keep telling me that it's not supposed to happen and promising repair!? The amount of time/energy that I have spent calling them monthly or even weekly to remind them that we are still waiting is getting embarrassing. The first time I got ahold of James, the owner, he acted irritated and said "we will call you as soon as the parts arrive". So I waited another six months- nothing. After SEVERAL more badgering calls, he finally scheduled a time to come out- only to cancel the DAY OF. Now Im back to calling weekly, but have yet to ever get a call back. I honestly feel like they are just waiting out a warranty period or something?? Unfortunately, I wouldn't be able to recommend them.

I was stuck between hiring Leisure Installs vs finding somebody on Fiverr to put up my Yardistry…read more12x20 Gazebo but once I saw the Bible-thick manual that had instructions for more than 2000 screws, I decided to go with Leisure who was licensed just to be safe. Found out they're actually the ones who install the Costco displays so they easily knew what they were doing. Got it done quick and I can't wait to relax outdoors this summer. Highly recommend.

Tree Frogs - Tucson - playsets - Updated May 2026

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