Today was the second time I have used Ultimate Heat and Air. The first time was for a check up on…read moremy HVAC system. I was very pleased with the technicians and that they found that everything was OK. Because of that visit, I signed up for their monthly membership. I called to have the plumbing side of my membership done today was a very pleased when Bryce arrived and on time. He is very knowledgeable about plumbing. I needed a couple of new parts and he installed them quickly and neatly. I highly recommend this company from their front office to the servicemen.

Called on a Saturday when the air conditioning went out and had the condenser replaced…read more Unfortunately still had problems two days later so called again. This second guy found the interior of the device filthy and said first guy had missed it. Three days later, still having problems. Called to complain and told manager would call me back. No manager ever called even after follow-up call. Going back to right now heating and cooling.

Needed a yearly check up on our furnace and AC unit and S&K couldn't have been a better choice…read more Gary was our technician and arrived 30 minutes early. He was helpful and patient answering all of our questions as well as giving us advice on things we could do between our next check up that would help our system continue to run strong. They have definitely earned a repeat customer.

We bought a new house just over a year ago and had some minor plumbing things pop up so we…read morecontacted S & K plumbing to address them. First which is unusual they where and have always been on time. From calling the office to the servicemen they are very friendly and helpful. I wanted to mention 2 individuals that have been extremely helpful. First off their plumber Cassidy is amazing! He is calm, patient and truly listens to the customers concerns. He works with us to address every issue we had and did such an amazing job of rectifying our concerns with our tankless water heater and some water flow issues. In addition his counterpart Nolan is always equally amazing and between the 2 of them all of our issues were addressed to our complete satisfaction. This past week as another example I noticed a little water around our toilet and just wanted to have it checked out. Both Cassidy and Nolan arrived ahead of schedule went over and beyond to put our minds at ease. I would highly recommend these guys and any plumbing and HVAC issues you have this is the place to call.

The system they put in has been terrible over the last 2 years. Promised to come back and fix it…read more Proposed a solution and agreed to pay for some of it. Then their leadership changed and they wouldn't honor their quote or promise. Ironic that it's called "Integrity" Heating and Air. Technicians are nice but not competent.

Talked to Sara in the office. She got someone out here super fast same day.. a/c is working great…read morelike new again.. Definitely will always refer these guys to everyone i know.. thanks Brett for the fast service and great work..

Honest, reliable, truly fair prices, trustworthy…read more Got an estimate from one of highly advertised companies, no parts for 4 days. I called Shanco and got a second opinion. His estimate was better and got the job done quicker. Even with express shipping. I would recommend Shanco to friends and family. Trustworthy is the adjective which fits this company.

My central a/c stopped working. I called this company for a second opinion ( I told him a tech from…read moreanother a/c company did the first check). He claimed my compressor was bad. Quoted $3100 for compressor replacement and then said I should think about replacement of the entire system (around $10K). Well I had another 3 years warranty on this system. I called the dealer who handles warranties for my Lennox system. They checked it out and there was a leaking o-ring and replaced it.Done. Fixed it for hundreds of dollars instead of thousands. Tech from Peppy could not answer questions about basic pressure. I am sure this company is great at removing and replacing whole systems!

Boss Bill Brown is a company guy. He really doesn't care about the customers concerns. I reached…read moreout several times, only to get the traditional run around. I've asked for some closure, and he somehow transfers the responsibility, and somehow, I'm at fault. Never would have come to you unless you had a product or service I wished for .

After a 7 year relationship with Drake Mechanical I am discontinuing their Maintenance Program…read moreafter the following occurrence: During my Fall pre paid maintenance visit the technician told me I needed to replace a capacitor ($10 item) in my furnace with a charge of $270+. I questioned the amount and ended up speaking to the office manager who said it was not negotiable despite it was done during my routine maintenance visit, with some nonsense about travel expenses etc. The tech was already at my house! This appears to be a blatant attempt to take advantage of an elderly woman who was smart enough to look up the price of the part. I am cancelling their maintenance program and warn others to question their practices. This greatly saddens me, but the lack of response by this company forces me to stop doing business with them.

Sharing this to help others avoid a painful mistake we've experienced. Epic Mechanical was hired by…read moreour general contractor to install the entire HVAC system in our newly constructed 8,000+ square foot home. While we did not select them personally, we trusted the recommendation. That trust was deeply misplaced. From the start, we encountered issues with both heating and cooling. Epic provided shifting explanations--initially blaming system "start-up time," then our radiant heat flooring, and eventually accusing us of user error. For instance, they insisted the system would not cool unless the outdoor temperature exceeded 51°F and advised us not to set the thermostats below 70°F. These limitations were never disclosed during installation and are not standard for modern systems. Independent evaluations from two of the most respected HVAC companies in the Treasure Valley revealed multiple installation oversights, including the absence of a basic component that allows year-round cooling. Once that was corrected by another company, the systems still failed. Amana, the manufacturer, later confirmed both units required board replacements due to known defects in equipment produced during the COVID era--repairs fully covered under warranty. Epic refused to perform them. Even more egregiously, when our systems began shutting off repeatedly, Epic advised us to resolve it by manually flipping breakers at the panel--advice that a licensed electrician later confirmed was unsafe and a potential fire hazard. This was presented as an acceptable long-term solution. Additionally, Epic installed two garage mini splits without removing protective factory wrapping from the refrigerant lines--an elementary error. The plastic later leached into the lines, causing full system failure and visible leaks. Repair is not feasible; replacement is the only option--costing over $15,000. The most telling interaction came when our contractor finally reached them in person. Epic's response? That we were welcome to sue them, but they would never return to our home. This wasn't just a customer service failure--it was a declaration of willful neglect. Since then, they've ignored all emails, calls, and office visits from both us and our contractor. Epic Mechanical was fully paid at the outset and has shown no willingness to honor basic professional obligations, let alone warranty standards. According to both HVAC companies we consulted, their refusal to resolve such straightforward, manufacturer-backed repairs is not just unprofessional--it's incomprehensible. This entire situation could have been resolved in the first year with a simple, good-faith effort. Instead, Epic Mechanical chose to walk away, deflect blame, and hide behind false claims of user error. Their conduct reflects not only a lack of technical accountability, but a serious deficit of integrity. ***Two separate licensed HVAC companies in the Treasure Valley who have both confirmed in writing that the aforementioned issues were due to improper installation and manufacturer defects, and should have been fully warrantied by Epic Mechanical.

When your air conditioner goes out who are you going to call? Lucky for me. I was referred to…read moreEpic mechanical which did a great job in servicing my air-conditioning unit and getting it back online during the hot months. Professional and they gave me several options to either fix or replace ...fixing was definitely the best option and they went ahead and did that. Recommended.

Great honest techs! Thank you for the quick service. Called in the morning when furnace starting…read moreacting up and they came out same day and go it working. Thank you again for the fast and honest service.

Overpriced! Even after I pay the $79 service fee for looking at my furnace, I saved $200 by going…read moreto Heating Equipment Co in Caldwell. The part that needed replaced was under warranty and Premier still wanted $500 to replace it. A Job that took less than an hour. I recommend Heating Equipment Co!

Hero Heating & Air lives up to their name & became our…read moreHero's and provided an excellent experience for us!! We needed a professional to come out & inspect our HVAC system, to determine what the problem was. Not only did Tony & Stephanie respond right away, but they personally came to our home & provided us with our options, then a bid. They provided a very competitive bid & their crew was in, tackled our old system & installed our new units, all within a week! And, the crew cleaned up after themselves!!! I would highly recommend Hero Heating & Air! Vicki, Meridian, ID.

Great experience with Hero. Tony and Stephanoe were both kind, quick to respond and professional…read more Rhey obviously take great pride in their business. Tony was able to get my AC going with 10 minutes of arriving (during triple digit week) he also provided a detailed quote for replacing my system within a day. 100% recommend this company!