Greg was awesome. Rewired our HVAC/Furnace to be compatible with a new Nest thermostat. Extremely…read moreprofessional and for the amount of work he was amazingly quick! Very reasonably priced for the job. Would recommend and will use again in the future.

Dropped the ball...hard, on the service end. Mis diagnosed my system AND removed couple lbs. of…read morerefrigerant on a working 4 y/o system. So they tried to charge me, to take refrigerant out of a system that was fine (aside from a dirty evap coil). Not cool guys. At least you Voided the Invoice you tried to get me to pay. Consider 1 star a gift. We were able to find competency and willingness to access tight quarters with another Contractor... (replaced the refrigerant you took as well).

Sammy just showed up and fixed my heating system. 12/10. Very professional and very educated. When…read moreyou call someone to come help fix an issue like my heater not working in the middle of the winter. Nothing feels better than a professional who can solve the problem and educate you along the way. Very impressive.

Tried calling their number to schedule someone to come and give us an estimate on our air…read moreconditioner mal-function. I thought I was talking to a real person, but everything about the response to my questions sounded off. I finally said "I'm sorry, but you sound like AI". Voice said "I'm a digital assistant". I gave up and hung up. If they can't pay a real person to answer the phone, they don't need my business.

New AC install--can't recommend strongly enough. Nate was very professional, great communication,…read morepatient and nice, his team did fantastic work, and perhaps most importantly was HONEST. He even got me an AC upgrade by leveraging his relationship with the supplier, and on top of it was still nearly $1000 less than my other bid. And best of all, they came out after the job was done and paid for to fix a primary condensation line under the house that didn't even have anything to do with their work, FOR FREE! In short, you're simply not going to find better value in terms of price and quality. Save yourself the time and book BNR.

They came out and fixed my furnace after I had gotten off work. They were up front and honest about…read morepricing as well as what needed to get done.

We recently submitted bid requests for a new furnace and water heater. While all the companies we…read moreinteracted with were professional and courteous, the best price was offered by Brent, the owner of Liberty Heating. He was very prompt with his bid, and explained everything very clearly. Brent did not try to upsell us anything that would have exceeded the capacity need of our small house, and he performed the installations very expeditiously. He was courteous and pleasant to work with, and I highly recommend him and his company.

We came home from a week vacation over Christmas and found a cold house, with a dead thermostat…read more Texted Liberty, got an immediate response, and the repairman was at the house in 2 hours. On a Saturday, during Christmas break. I can't remember his name, but the owner is exceedingly professional, helpful and got the furnace fixed. And it was totally reasonable. Win win win

Had a very pleasant experience with the staff, even though they were running behind (which I didn't…read moremind much) I truly appreciated the fact they kept in touch and would contact me to update me on timing. When Andrew and his apprentice showed up they were very respectful and kind. very efficient and were able to locate the problem right away. I appreciate the work that was done and it has been amazing that they came as quickly as they could. I appreciate the work they did and how curtious they were throughout the whole process. I highly recommend them to anyone in treasure valley area.

Joe came and installed my furnace and beat all competitors by 24% on the invoice. I paid $3700 for…read morea brand new furnace with 10 year parts & warranty and lifetime warranty on the heat exchanger.

Had a fantastic experience with Beacon Plumbing. I initially contacted them for a request that…read moreended up not being needed upon their review, but the technician, Josh, still went above and beyond throughout. He was very professional throughout, and took time to explain everything and provide clear evidence to support his recommendations. Josh also took the time and initiative to help track down filters for our kitchen water filter and figure out the appropriate specifications on the frequency of replacement, and a quote for doing the work if we wanted further assistance.

As the owner of a property management company, I work with contractors and vendors every single…read moreday. Unfortunately, my experience with Beacon Plumbing was one of the most unprofessional customer service interactions I've ever had. We submitted a work order for a leak under a kitchen sink. Several hours later, we received an email in all caps stating, "CANCEL, INFORMATION NOT CLEAR." There was no explanation or request for clarification. Confused, I called the office simply to understand what information was needed so we could get the work moving forward. Camille answered the phone, and the conversation quickly became hostile. Rather than allowing me to explain or working toward a solution, she repeatedly interrupted me, refused to hear my explanation, and ultimately hung up on me. Thinking the call may have been disconnected or there had been a misunderstanding, I called back. Unfortunately, the second conversation was even worse. Camille remained aggressive and dismissive. When it became clear she wasn't interested in resolving the issue, I asked to speak with her manager. Her response was, "I AM the Manager!" Your phone system states that calls are recorded. If that's the case, I would strongly encourage Patrick Cahill, the owner, to review this call. As someone who owns a business and manages employees myself, I was genuinely shocked that an office manager would speak to a customer this way. Ironically, we had a Beacon technician complete a work order at one of our rental properties just days earlier, and the experience with the technician was excellent. Because of that, we were excited to send more business to Beacon. Unfortunately, this interaction with the office completely changed that. Customer service matters just as much as quality workmanship, and after this experience, I cannot continue to trust Beacon with our business. It's unfortunate because this could have been resolved with a simple conversation. Instead, we've decided to take our business elsewhere.

Thank you. Professional, thorough, without upselling. Diamond made me an immediate (affordable)…read morepriority afterhours. I was so impressed with the professionalism. When a problem occurred with the heat pump in my Airbnb studio apartment business. the technician on call after hours, came immediately, diagnosed the issue, thoroughly explained the problem and researched the options and expense, and provided the details I needed in order to make an informed decision. The technician was Apollo -- professional, kind and thoughtful, went above and beyond for me, quickly, for business issue urgency . He was knowledgeable, thorough and efficient. Great technician !! -- also a great company with an excellent maintenance program -- a technician and company I trust completely. Thank you.

they are Top notch, professional and aways take good care of us, we been using Diamond for 12…read moreyears, I wouldn't call anyone else