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    TRC Supply

    5.0 (1 review)
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    11 years ago

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    Sanctuary Gardens - Pool Privacy: Narrow & Neat

    Sanctuary Gardens

    3.4(32 reviews)
    22.9 mi
    $

    Incredible nursery, I bought all my rare palms from here. I love this place. I will definitely…read morebe back

    One star, only because i can't do ZERO…read more I do not write reviews like this lightly -- but this experience has been so unacceptable that it needs to be clearly documented. Sanctuary Gardens designed and installed landscaping at my home, including three Traveler's Palms (often referred to as Bird of Paradise) placed dangerously close to my paver deck and pool. Within less than 13 months, the root systems from these plants have already caused **visible and significant damage**, including lifting and separating pavers and progressing toward the pool coping and surrounding infrastructure. Let me be clear: this is not normal settling or minor cosmetic movement. This is **active, aggressive root intrusion** from a species that should never have been planted this close to hardscape or a pool structure. The placement alone reflects a serious lapse in professional judgment and basic landscape design standards. The consequences are now very real: * Pavers are lifting and separating * The pool coping is at risk * There is potential exposure to underground plumbing * Electrical and lighting systems may also be impacted What is even more troubling than the defective work is the complete lack of accountability. Despite multiple attempts to resolve this professionally: * Sanctuary Gardens has **ignored repeated requests for remediation** * They have **failed to honor prior warranty claims** * They are now **ignoring communications from my attorney** At this point, I have been forced into legal action simply to protect my property. This is not how a reputable company operates. Mistakes can happen -- but refusing to respond, refusing to stand behind your work, and ignoring both the homeowner and legal counsel is unacceptable. If you are considering using Sanctuary Gardens, I strongly recommend that you think very carefully and do your due diligence. I would be more than willing to share details of my experience directly. Proceed with caution.

    Photos
    Sanctuary Gardens - Pool Privacy Fence Line

    Pool Privacy Fence Line

    Sanctuary Gardens - Robellini palms with pinwheel jasmine plants

    Robellini palms with pinwheel jasmine plants

    Sanctuary Gardens - Pool Privacy Fence Line

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    Pool Privacy Fence Line

    TRC Supply - homeandgarden - Updated May 2026

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