A physical is 170 and papers signed additional $35 for a…read moreoffice visit is insane! Morelia medical in El Monte does this for $50 total...

I don't think this place really needs patients. If you are in good health and rarely need to see a…read moredoctor then this is a place for you. However, if you have any concerns, it's a very hit or miss place because the receptionist either will help you or won't. They will make up excuses on checking on test results. I was just told it usually takes 2 weeks to get your lab results. Also they will never take initiative to give patients a call. You have to be the one to call and ask them for it. I called for my test results on Tuesday and was told they will let the doctor know then they will call me back with the results. I did not get the results and I called today. The receptionist started to question me about when I did my testing and when I called. Then was told she will check with the doctor. Is this normal practice for a patient to wait 2 weeks to get their results? Edit: Another receptionist got back to me around 5 and was able to give me the test results.

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

My appt was at 3:45 and got token in the back in less then 15 minutes the nurse was wonderful but…read morethe doctor Helen was absolutely amazing. She not only listened to my problems but she also had great advice and didn't make me feel uncomfortable at all which is a problem I've had with previous doctors. I don't know why there is so many negative reviews but my first visit was amazing. Ty guys so much.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

Dr. Truong and the entire office staff, including the other doctors, are outstanding. My…read moreexperiences there have always been positive. Dr. Truong possesses a wealth of knowledge and genuinely cares about our health, offering exceptional care and advice. The staff is also courteous and excellent, promptly returning calls, following up when necessary, and swiftly sending refill prescriptions. The overall customer service is exceptional. Both my wife and I consider Dr. Truong our primary care physician.

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been a patient under Dr. Ngo since he took over the clinic after Dr. Nguyen's retirement. Thus…read morefar, he's the best doctor I've visited as a patient. Not only does he offer comprehensive and effective treatment plans, he is also compassionate and down-to-earth. During every consultation I've had with Dr. Ngo, he has been consistently patient and really listens to my concerns. Also, the team have always been helpful and quick with resolving any questions I've brought to their attention. The wait here is also reasonable. Thank you for always providing quality, personalized-care. I always brag to my friends and acquaintances about how he's actually the best PCP.

I have been with Dr Luu for more than a decade and he's by far the most caring doctor I've come…read moreacross. My entire family trust him! My parents are also at his Alhambra office and the staff are so accommodating there. He specializes in family and geriatric care.

MIND YOU IM STILL IN THE FUCKING WAITING ROOM. And the nurse asked me if I'm new I said I guess…read moreeven though I've been here before they told me I was new so that's what I said. I'm never coming back omfg... some guy in the office was mad because of something the office didn't give them enough medicine and I don't even blame the man for being mad omfg. And they told me I didn't have an appointment but when I called and ask for one they said yes. This place is actually a joke. I wasted so much time sitting here and I just left because this is actually dumb. If they told me I'd be a walk in then i would be more understanding. But the doctor was super chill super nice !

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

Total Care El Monte staff was kind, helpful and knowledgeable. Thanks for helping my daughter with…read moreher allergic reaction.

Staff/front desk- very kind, helpful and efficient Doctor-…read moreknowledgeable and helpful Office- small and clean Parking- plenty of parking Urgent care- excellent Primary care- excellent Thank you to their team's hard work and kindness!

Dr. Hong is an amazing Doctor. Talking to patients in her waiting room is just the tip of reality…read more Pregnant moms from pregnancy to birth rave about her care, professionalism and manor. She began seeing my wife in May 2025 after she suffered for years and underwent numerous scans and procedures across many cities, specialists and doctors. Dr. Hong was both diligent and proactive after locating a growth. Following a positive carcinoma biopsy, Dr. Hong ensured my wife was assigned and treated by one of the best surgeons in the field, (Dr. Pham of USC Keck). We were blessed to find this amazing doctor and we will always be greatful for her amazing response.

Very busy medical office but Dr Hong was worth the wait. Excellent bedside manners and really took…read morethe time to listen to me. She carefully went over options to help me.

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

Stay far away from Dr. Peter Chi. If you value your life and health, you need to avoid this doctor…read moreat all cause. He is unfit to be a doctor, bad temper, hardly there since he's using nurses or medical student with little or no experiences to act for him most of the time since he's hardly in the office. This so call doctor is a phony with bad attitude, poor communication skill and terrible temperament. This so call doctor has no clue on healing/helping patient recover. Take my advice if you value your life, don't even bother.

No words. Forget improvements. There are nothing to improve when the people here just don't care…read more No urgency, doesn't matter what you are going through, they won't see you till...‍ Last year I was out of my Blood pressure medication. I've been on the meds for 18 years now. Pharmacy called this office, doctor refused to issue more prescription until I come in for consultation. If they are human, at least prescribe for 1 month while I schedule an appt? Since the damn appt is gonna take awhile! And recently, I had a major accident and hit my head on the pavement, with a lot of cuts and abrasions, went to urgent care and was told I should get a CT scan. So I had to call this office to get an appt for a ct scan referral. I had nose bleed everyday for the last 3-4 days I told this office, and they gave me an appt like 3 days later. I called my insurance and changed coverage so I never have to come see these people ever again.