Today I called Transwest and asked about a part. I was told on the phone that it was not a part that they pull but I was welcome to come down, go into the yard and find what I needed. I arrived about 30 minutes after my call. There were two customers at the counter and four employees. One customer left and that employee asked me if I needed help. I told him what I was looking for and asked if I could go into the yard. He pointed to another employee and said that I needed to ask him. I waited about 20 minutes for this other employee. He was still helping the same customer. He finally looked up and asked me if he could help. I told him what I needed and asked if I could get someone to go into the yard with me as was their policy(by the sign I saw). He told me no and that he could not spare anyone to go into the yard. Three other employees standing around. I told him I had called within the hour and was told that I could, He still refused. I told him that I was going to comment on the internet. Here it is. I will never go there again. The POOREST customer service I have ever experienced. read more