I had a very disappointing experience with Dan at Transporter of Tulsa.
Synergy Motorcycles had originally told me my motorcycle would be ready Thursday, so that is the information I passed along to Dan. Unfortunately, a part arrived late, which delayed the bike. That was completely outside of my control.
Before the delay, Dan was very professional, friendly, and easy to work with. However, once the schedule changed, his attitude shifted very quickly. He became rude, frustrated, and seemed to direct that frustration at me even though I had not caused the delay.
I was still trying to make the situation work and even offered to pay more for the inconvenience. I had actually planned to give him an additional $100 tip because I appreciated his help up to that point.
Dan told me to call him again Thursday, so I did. I explained that the motorcycle was now ready and asked about delivery. He told me he would not be able to deliver it until Tuesday. Tuesday could have worked for me, but I am a college student working two jobs, so I simply needed to check my schedule before confirming. When I told him I would call back to confirm the arrangements, he became angry and rudely told me to "call a tow truck company."
Schedule changes happen, especially when a dealership is waiting on parts, and I completely understand that they can be frustrating. What I do not think is acceptable is blaming or speaking disrespectfully to a customer over circumstances outside of their control.
Based on how quickly the communication deteriorated and how I was treated, I would not recommend Transporter of Tulsa. read more
